Summary
Overview
Work History
Skills
Websites
Certification
Timeline
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Warren Watts

Brandon,MS

Summary

Driven by results, I leveraged my project management and relationship-building skills at South Breeze Roofing to enhance operational efficiency and client satisfaction. My strategic planning and market expansion efforts significantly increased revenue, demonstrating my capability in business management and customer relations. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Owner

RCC Roofing&Construction
01.2015 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversee daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Expanded business into new markets, cond
  • Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
  • Improved team productivity by introducing innovative project management tools and techniques.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Project Managment

South Breeze Roofing
01.2014 - 01.2015
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Identified plans and resources required to meet project goals and objectives.
  • Provided detailed project status updates to stakeholders and executive management.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Managed projects from procurement to commission.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
  • Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
  • Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.

Sales Manager

Ponder Contractors
04.2008 - 01.2014
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Project Management
  • Marketing
  • Project estimating
  • Business Planning
  • Business Management
  • Operations Management

Certification

  • Licensed Residential Builder MSBOC R18052 - 2016 to Present
  • Certified Property Loss Appraiser, - P.L.A.N. - 2020 to Present Certified Property Loss Umpire, - P.L.A.N. - 2020 to Present

Timeline

Owner

RCC Roofing&Construction
01.2015 - Current

Project Managment

South Breeze Roofing
01.2014 - 01.2015

Sales Manager

Ponder Contractors
04.2008 - 01.2014
  • Licensed Residential Builder MSBOC R18052 - 2016 to Present
  • Certified Property Loss Appraiser, - P.L.A.N. - 2020 to Present Certified Property Loss Umpire, - P.L.A.N. - 2020 to Present

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