Warren Webster
Fort Lauderdale,FL
Summary
Dynamic sales professional with a proven track record at American Express, excelling in sales pipeline management and relationship building. Achieved 12 new account signings monthly and generated $5.6 million in revenue. Expert in training and communication, enhancing customer experience and driving significant business growth.
Overview
14
14
years of professional experience
Work History
Sr. Business Sales Consultant
American Express
Sunrise, United States
09.2021 - Current
- Achieved average of 12 new account signings monthly from January 2022 to May 2025, exceeding goal of eight.
- Surpassed monthly Charge Volume goal by 217%, generating $5.6 million in revenue with $216K target.
- Managed pipeline of 450 new leads monthly, analyzing sales cycle in Salesforce.
- Collaborated and coordinated with manager, director, and support teams to enhance systems and strategies for customer experience.
Sr. Marketing Analyst - Small/Medium Enterprise Business
American Express
New York City, United States
12.2019 - 08.2021
- Executed Amazon.com Offer for business cards, generating total industry spend of $52.1 million.
- Launched Tech Offer for Consumer card members, resulting in increased charge volume of $23.4 million.
- Developed and implemented training for 1,500 sales and account development representatives, focusing on B2B supplier tools.
Compliance Analyst - Business Card Sales
American Express
Sunrise, United States
09.2017 - 07.2019
- Achieved record high compliance rate of 98.75% by June '18, maintaining above 98% for 14 consecutive months.
- Collaborated with Sales Directors, Senior Managers, and Team Compliance Champions to enhance compliance across 140+ colleagues.
- Executed quarterly Continued Education Training for sales reps, targeting highest trending errors from previous three months.
Sales Trainer - Customer Service
American Express
Sunrise, United States
02.2016 - 08.2017
- Achieved over 100% increase in Offer and Accept rates within four weeks of training starting March 2016, contributing over $100M in projected revenue.
- Enhanced Offer rate by 400% from six percent to twenty-five percent between March and September 2016.
- Trained 168 US Customer Care Professionals in Sales Training, including 96 in USA and 72 in Philippines.
- Selected for assignment in Philippines from August 2016 to October 2016 for specialized training delivery.
- Developed sales skills of 114 Australia/New Zealand Customer Care Professionals during targeted training sessions.
Account Executive
Comcast Spotlight
06.2011 - 03.2014
- Closed $110K Annual Buy for automotive advertiser who hadn't been on air for 2 years.
- Closed over $217,000 in New Business for 2013, while responsible for $400K budget in 2013.
- Closed 1-month $40,000 New Business World Cup Package, March 2014.
- Increased Automotive Key Account average monthly spend from $15k per month for 2012 to $25K per month for 2013 to 2014.
Education
Bachelor Of Science - Communications: Advertising
Florida International University
Miami, FL05.2010
Skills
- Sales pipeline management
- Relationship building
- Brand strategy
- Advertising and coaching
- Customer experience
- Training and communication
Hobbies and Interests
- Travel
- Car Enthusiast
- Working Out
- Dog Lover and Owner
Accomplishments
- Co-Lead for Black Engagement Network
Timeline
Sr. Business Sales Consultant
American Express
09.2021 - Current
Sr. Marketing Analyst - Small/Medium Enterprise Business
American Express
12.2019 - 08.2021
Compliance Analyst - Business Card Sales
American Express
09.2017 - 07.2019
Sales Trainer - Customer Service
American Express
02.2016 - 08.2017
Account Executive
Comcast Spotlight
06.2011 - 03.2014
Bachelor Of Science - Communications: Advertising
Florida International University