Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle L. Johnstone

Norristown,PA

Summary

Seeking a responsible position with the opportunity to use my skills in a challenging way to help achieve a company’s goals.

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

17
17
years of professional experience

Work History

Assistant to the President and CEO

Administration
02.2021 - Current
  • Accounts receivable, purchasing, recruiting business, office cleaning, residential cleaning, scheduling, customer service, answering phones and data entry.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.
  • Promoted a positive work environment through effective communication between executives and staff members at all levels within the organization.
  • Ensured timely completion of tasks assigned by executives by effectively prioritizing workload according to urgency.
  • Supported successful acquisition and integration processes by coordinating with key stakeholders to provide necessary information and resources.
  • Served as a central point of contact for interdepartmental projects involving the President or CEO.

Assistant Manager

J.Jill
01.2018 - 01.2021
  • Build rapport and connection with customers
  • Assist in all manager functions including scheduling, segment Floor supervisor, manage and coach associates, organize and execute floor sets, forecast business and manage payroll.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Implemented loss prevention strategies, significantly reducing shrinkage.

Secretary

The Auto Ranch
01.2009 - 01.2014
  • Answering phones, data entry, sorting mail, and customer service.
  • Maintained daily report documents, memos and invoices.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Maintained electronic filing systems and categorized documents.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
  • Developed and maintained comprehensive database for tracking project deadlines, improving team productivity.
  • Provided comprehensive support to new staff, facilitating faster integration into team.
  • Contributed to team morale by organizing staff welfare activities, leading to improvement in workplace satisfaction.
  • Conducted research for special projects, contributing valuable insights that informed strategic decisions.

Education

High School Graduate -

Plymouth Whitemarsh High School
Plymouth Meeting, PA

Skills

  • Administrative support
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • Microsoft outlook
  • Computer proficiency
  • Customer and client relations
  • Customer relations
  • Scheduling
  • Documentation and recordkeeping
  • Microsoft Office Suite
  • Office management
  • Database entry
  • Excel spreadsheets
  • Verbal communication
  • Document management
  • Spreadsheet management
  • Payroll and budgeting

Timeline

Assistant to the President and CEO

Administration
02.2021 - Current

Assistant Manager

J.Jill
01.2018 - 01.2021

Secretary

The Auto Ranch
01.2009 - 01.2014

High School Graduate -

Plymouth Whitemarsh High School

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