Warren Alonzo Thomas
Summary
Dynamic leader with a proven track record at Ralphs Grocery, adept in strategic planning and team leadership. Excelled in enhancing customer satisfaction and streamlining operations, showcasing strong problem-solving and effective communication skills. Achieved significant improvements in team performance and service delivery, demonstrating a results-driven approach with a focus on achieving key objectives.
Overview
27
27
years of professional experience
Work History
Manager
Ralphs Grocery
05.2007 - Current
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Customer Care Expert
T-Mobile
01.2023 - 04.2024
- Implemented process improvements that streamlined workflows, reducing average call handling time without sacrificing quality.
- Handled escalated calls professionally, diffusing tense situations while working towards mutually beneficial resolutions for both parties involved.
- Developed comprehensive knowledge of products and services to effectively address customer inquiries and concerns.
- Provided constructive feedback during team meetings based on personal experiences in order to elevate collective performance levels.
- Enhanced customer satisfaction by swiftly resolving issues through effective communication and problem-solving skills.
Overnight Stocker
Foodco Grocery Store
07.2021 - 04.2024
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Supported store operations by efficiently unloading delivery trucks and properly sorting merchandise according to department needs.
- Improved overall inventory management with consistent attention to detail during stock rotation and labeling tasks.
- Maintained neat, organized stockroom free of hazards.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
In Home Tech Specialist
Asurion Wireless Insurance
07.2021 - 12.2022
- Led quality assurance efforts, maintaining high standards for all products and services.
- Followed all company policies and procedures to deliver quality work.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Sales Representative
Roc Plumbing Supply
11.1997 - 04.2020
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Expanded customer base through cold calling, networking, and relationship building.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Identified and tapped into new markets, significantly expanding customer base.
Education
Bachelor of Science - Business Management
California State University - Dominguez Hills
Carson, CA05.1999
Skills
- Team Leadership
- Project Management
- Strategic Planning
- Customer Service
- Teamwork and Collaboration
- Effective Communication
- Self Motivation
- Verbal and written communication
- Staff Management
- Complex Problem-Solving
- Sales management
- Positive Attitude
Timeline
Customer Care Expert
T-Mobile
01.2023 - 04.2024
Overnight Stocker
Foodco Grocery Store
07.2021 - 04.2024
In Home Tech Specialist
Asurion Wireless Insurance
07.2021 - 12.2022
Manager
Ralphs Grocery
05.2007 - Current
Sales Representative
Roc Plumbing Supply
11.1997 - 04.2020
Bachelor of Science - Business Management
California State University - Dominguez Hills
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