Summary
Overview
Work History
Education
Skills
Timeline
Generic

Warren E. Johnson

New Orleans,LA

Summary

Proven leader with a track record of exceeding sales quotas at Broad Warehouse Furniture by implementing effective strategies and fostering customer relationships. Skilled in sales operations and team training, exceling in creating positive environments that boost retention and profitability. Demonstrates exceptional staff management and solution selling abilities, ensuring long-term business growth and client satisfaction.

Overview

27
27
years of professional experience

Work History

Sales Manager

Broad Warehouse Furniture
01.2021 - Current
  • Attended industry events and conventions to expand sales opportunities.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Implemented systems and procedures to increase sales.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Built relationships with customers and community to establish long-term business growth.
  • Managed staff of 7 opticians to accommodate volume of 25 to 30 clients per day.

Senior Pastor

New Hope Baptist Church
12.2011 - Current
  • Officiated special services such as weddings, funerals, baptisms, and nursing home services.
  • Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
  • Oversaw administration and management of all areas of ministry.
  • Provided spiritual care through visitation, counseling, and prayer.
  • Assisted with organization and implementation of Sunday school activities.
  • Volunteered at Church-sponsored outreach events.
  • Interacted with local community, building relationships with civic organizations and other churches.
  • Led programs such as worship, study, fellowship, and service opportunities.
  • Provided spiritual and administrative leadership to church and managed daily operations.

Managing Optician

Walmart
08.1997 - 11.2011
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Confirmed quality control standards were met for all eyewear and contact lenses.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Performed basic vision testing for new patients.

Education

Some College (No Degree) - Business Administration And Management

Southern University At New Orleans
New Orleans

Some College (No Degree) - Religion

Slidell Theological Seminary
Slidell Louisiana

High School Diploma -

John F. Kennedy High School
New Orleans, United States
05.1986

Skills

  • Sales operation
  • Sales Tracking
  • Sales team training
  • Solution selling
  • Staff Management
  • Promotional sales events

Timeline

Sales Manager

Broad Warehouse Furniture
01.2021 - Current

Senior Pastor

New Hope Baptist Church
12.2011 - Current

Managing Optician

Walmart
08.1997 - 11.2011

Some College (No Degree) - Business Administration And Management

Southern University At New Orleans

Some College (No Degree) - Religion

Slidell Theological Seminary

High School Diploma -

John F. Kennedy High School

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Warren E. Johnson