Hi, I’m
Warrentta Robinson
LANCASTER,OH
Summary
Diligent Direct Care Professional with solid background in providing comprehensive care and support to individuals with diverse needs. Proven ability to build trusting relationships and contribute to individualized care plans. Demonstrated competence in communication and problem-solving to enhance client well-being.
Overview
3
years of professional experience
1
Certification
Work History
PurposeCare Home Health
Direct Care Professional
07.2024 - Current
Job overview
- Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
- Assisted clients with daily living activities and maintained accurate records of client progress.
- Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Maintained accurate records of client progress, medication administration, and incident reports to ensure effective communication among team members.
- Upheld ethical standards in all aspects of care provision, maintaining confidentiality and respecting the dignity of each individual client.
- Fostered strong relationships with clients, families, and team members to create a supportive network for each individual.
- Enhanced client well-being by providing personalized care and support in daily living tasks.
- Maximized client satisfaction by promptly addressing concerns or requests from families regarding their loved one''s care plan or overall experience in our program.
- Contributed to higher quality of life for clients by addressing any barriers or challenges that arose within their home settings or daily routines.
- Promoted physical health among clients by assisting with exercise routines and encouraging an active lifestyle.
- Kept clients engaged in social networks and communities for personal health and growth.
- Increased client participation in community activities through careful planning and coordination with local organizations.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Improved client independence through the implementation of tailored activities and skill-building exercises.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Maintained clean, safe, and well-organized patient environment.
- Followed nutritional plans to prepare optimal meals.
- Monitored progress and documented patient health status changes to keep care team updated.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Marsh Sunfresh
Customer Service Representative
03.2024 - 06.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
Wendy's
Wendy's Crew Member
02.2023 - 12.2023
Job overview
- Assisted customers in a friendly manner, took orders, entered them into the system, and processed payments.
Family Dollar
Customer Service/Cashier/Sales Associate
07.2022 - 02.2023
Job overview
- Helped customers with their purchases and provided answers to questions about products.
Skyview motel
Front Desk Clerk
08.2010 - 10.2018
Job overview
- Checked guests in and out, managed auditing and payroll, and ensured customer satisfaction.
WAFFLE HOUSE (WH)
Cashier/Server/Hostess
02.2008 - 01.2009
Job overview
- Took customer orders, served food, and processed payments.
Education
St Mary's CollegeLeavenworth, KS
GED in General Studies
05.1997
Skills
- Guest Services (10 years)
- Front Desk (10 years)
- Multi-line Phone Systems (10 years)
- Night Audit (2 years)
- Upselling (3 years)
- Laundry (10 years)
- Cash Handling (10 years)
- Lawn Care (10 years)
- Mowing (10 years)
- Payroll (5 years)
- Landscape Maintenance
- Cleaning Experience (10 years)
- Microsoft Excel (5 years)
- Data Entry (10 years)
- Microsoft Word (10 years)
- PowerPoint (10 years)
- 10 key typing (10 years)
- Microsoft Office (10 years)
- Housekeeping (10 years)
- Customer service (10 years)
- Banquet experience (4 years)
- Tax Experience (2 years)
- Communication skills (10 years)
- Hotel experience (10 years)
- Phone etiquette
- Cash handling
- Customer service
- Typing (10 years)
- Cash register (10 years)
- ERP systems (1 year)
- Guest services
- Computer skills
- English (10 years)
- Writing skills (10 years)
- Guest relations
- Mobile devices (10 years)
- Operating systems
- Administrative experience (8 years)
- Property management
- Hospitality (10 years)
- Basic math
- Sales
- Yardi
- Social media management
- Microsoft Outlook (1 year)
- Retail sales
- Windows
- Software troubleshooting
- ISO 9001
- SAP
- Leadership
- Interviewing
- Supervising experience
- Serving
- Hospitality management
- Organizational skills
- Fair Housing regulations
- Office experience
- Cooking
- Proofreading
- Teamwork and Cooperation
- Compassionate Caregiving
- Bathing Assistance
- Patient Care
- First aid and safety
- Grooming assistance
- Dressing assistance
- Professional boundaries
- Social Skills Development
- Emotional Support
- Client documentation
- Meal Preparation
- Confidentiality adherence
- Self-Care and Resilience
- Medication Administration
- Transfer Techniques
- Geriatric Care
- Multicultural Sensitivity
- Life Skills Training
- Hygiene maintenance
- Continuing education
- Progress Documentation
- State regulations knowledge
- Clinical Quality Program Standards
- Direct Patient Care
- Health and safety requirements
- Patient Education
- Patient Assessments
- Goal Setting
- Client Support
- Safety Monitoring
- ADL support
- Disability Awareness
- Nutrition
- Indirect Patient Care
- Fast Learner
- Problem-Solving
- Time Management
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Clear Communication
- Attentive to People
- CPR Certification
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Physical Strength
- Safety Compliance
- Relationship Building
- Meal Planning and Preparation
- Cooking meals
- Personal Hygiene Assistance
- Housekeeping
- Household Cleaning
- Caring Companionship
Assessments
- Medical terminology, Proficient, 04/01/24
- Teamwork: Interpersonal skills, Proficient, 04/01/24
- Cooking skills: Basic food preparation, Proficient, 10/01/23
- Retail customer service, Proficient, 03/01/24
- Customer focus & orientation, Proficient, 09/01/23
- Cleaning skills, Proficient, 06/01/24
- Front desk agent (hotel), Proficient, 11/01/23
- Sales skills, Proficient, 06/01/24
- Administrative assistant/receptionist, Proficient, 09/01/23
- Work style: Reliability, Proficient, 10/01/23
- Social media, Proficient, 06/01/24
- Home health aide skills, Proficient, 07/01/24
- Security guard skills, Proficient, 04/01/24
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Certification
- Home Health Aide (HHA) Certification
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkTimeline
Direct Care Professional
PurposeCare Home Health
07.2024 - Current
Customer Service Representative
Marsh Sunfresh
03.2024 - 06.2024
Wendy's Crew Member
Wendy's
02.2023 - 12.2023
Customer Service/Cashier/Sales Associate
Family Dollar
07.2022 - 02.2023
Front Desk Clerk
Skyview motel
08.2010 - 10.2018
Cashier/Server/Hostess
WAFFLE HOUSE (WH)
02.2008 - 01.2009
- Home Health Aide (HHA) Certification
St Mary's College
GED in General Studies
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