Summary
Overview
Work History
Education
Skills
Timeline
Generic

Warren W. Bowman

Land O' Lakes,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude and detailed oriented. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Dasher

Door Dash
10.2023 - Current
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
  • Inspected stocks to identify shortages, replenish supply of food delivery items and maintain consistent inventory.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Maintained records of sales and customer information to support accuracy.

Deli Clerk

Publix
12.2023 - 02.2024
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Learned other teammates' work tasks to train as backup.
  • Prepared hot food and deli products according to recipes and food safety protocol to meet or exceed the Publix Standards.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Pool Technician

GPS Pools
01.2022 - 08.2023
  • Tested and balanced pool water to maintain safe and healthy swimming environment.
  • Inspected pool equipment and verified proper functionality to maintain safety standards.
  • Conducted pool safety inspections and reported unresolved issues immediately.
  • Educated customers in proper pool operation and maintenance.
  • Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
  • Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
  • Demonstrated courtesy, respect and professionalism to promote company values and customer care.
  • Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
  • Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment.
  • Maintained clean, safe and appropriately stocked company vehicle.
  • Assembled and disassembled filters for pool openings, closings and repairs.
  • Adjusted filter to circulate and remove small debris and foreign matter suspended in pool.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Spread out articles or materials and examined for holes, tears and other defects.
  • Tested systems, noting issues and completing preventive maintenance.
  • Worked with diverse types of weather and ground conditions.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Managed maintenance activities, supervised staff, and inspected equipment.

Customer Service Staff Member

Publix
03.2020 - 01.2022
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Tracked customer service cases and updated service software with customer information.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed and updated databases to handle customer data.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Cross-trained and backed up other customer service managers.
  • Sought ways to improve processes and services provided.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained staff on operating procedures and company services.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Met customer call guidelines for service levels, handle time and productivity.

Cahier

Publix
09.2019 - 03.2020
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Built relationships with customers to encourage repeat business.
  • Used POS system to enter orders, process payments and issue receipts.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Front Service Clerk

Publix
04.2017 - 09.2019
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Advised guests about available products and services to meet individual needs.
  • Demonstrated knowledge and applied proper food handling standards.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Managed multiple tasks in high-volume environment.
  • Cultivated interpersonal skills by building positive relationships with others.

Education

Bachelor of Science - Business Administration

University of South Florida
Tampa, FL
06.2026

Skills

  • Customer Service
  • Dependable and Responsible
  • Multitasking
  • Organizational Skills

Timeline

Deli Clerk

Publix
12.2023 - 02.2024

Dasher

Door Dash
10.2023 - Current

Pool Technician

GPS Pools
01.2022 - 08.2023

Customer Service Staff Member

Publix
03.2020 - 01.2022

Cahier

Publix
09.2019 - 03.2020

Front Service Clerk

Publix
04.2017 - 09.2019

Bachelor of Science - Business Administration

University of South Florida

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Warren W. Bowman