Summary
Overview
Work History
Education
Skills
Timeline
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Warri Wiley

Claymont,DE

Summary

Patient Service Representative with experience collecting patient information, maintaining efficient office operations and coordinating with medical professionals. Extensive knowledge of customer service and commitment to patient happiness.

Overview

7
7
years of professional experience

Work History

Patient Service Representative

Cooper University Hospital
Pennsville, NJ
05.2008 - 08.2014
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Used EPIC to schedule appointments.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Organized patient records and database to facilitate information storage and retrieval.

Patient Account Representative

Brandywine Medical Management Services, Inc
Chadds Ford, PA
04.2007 - 05.2008
  • Worked with outside entities to resolve issues with billing, claims and payments.
  • Reconciled statements with patient records.
  • Prepared reports detailing billing actions, flags and other key information.
  • Monitored flags and resolved urgent items with accuracy and efficiency.

Education

High School Diploma -

Friends Select School
Philadelphia, PA
05.1983

Skills

  • Gathering Information From Patients
  • Chart Pulling
  • Resolving Problems
  • Database Search and Data Entry Skills
  • Registration and Scheduling
  • Providing Information and Resources

Timeline

Patient Service Representative

Cooper University Hospital
05.2008 - 08.2014

Patient Account Representative

Brandywine Medical Management Services, Inc
04.2007 - 05.2008

High School Diploma -

Friends Select School

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Warri Wiley