Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

WARRIANOR JOHNSON

Spring Branch

Summary

Sales and Customer Service professional with experience in driving customer satisfaction and revenue growth. Strong focus on team collaboration and achieving results. Reliable and adaptable with skills in customer relationship management, problem-solving, and effective communication. Known for meeting and exceeding targets in fast-paced environments.

Experienced with customer interaction, negotiation, and relationship building. Utilizes strong communication skills to address client concerns and provide solutions. Track record of maintaining high customer satisfaction and achieving sales targets.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Sales and Service Representative

USAA Insurance
01.2025 - Current
  • Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
  • Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
  • Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
  • Assisted in the development of sales strategies by providing insights on competitor offerings and market trends.
  • Identified new sales opportunities through research, networking, and attending industry events.
  • Monitored sales pipeline closely to identify any bottlenecks or obstacles hindering progress towards reaching quarterly targets.
  • Mentored junior team members, sharing best practices in sales techniques to elevate overall team performance.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Content Moderator

TaskUs
06.2024 - 01.2025
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Reduced response time for content review, ensuring a safer online environment for users.
  • Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
  • Continuously sought personal development opportunities to stay informed about industry trends and emerging challenges related to content moderation and online safety.

Customer Service Representative

Jewelers Mutual
01.2024 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Enrollment Specialist

GoHealth Medicare AEP
06.2023 - 01.2024
  • Handled questions, issues and provided detailed information on requirements, processes, and policies.
  • Collected information and qualified candidates for programs, services or courses.
  • Ensured that applications are completed correctly and that the required supporting materials have been provided.
  • Entered, updated and reviewed data and records.
  • Provided guidance and recommendations to applicants and prospective candidates.
  • Corresponded with applicants and prospective candidates.
  • Processed enrollments and dis-enrollments.
  • Assisted with billing and payment processing.
  • Conducted information sessions.

Retirement Operations Specialist

Capital Group
10.2015 - 06.2023
  • Explained mutual funds in retirement benefit plan policies, procedures, and legal requirements to eligible employees and beneficiaries.
  • Conducted presentations for groups of beneficiaries or individual interviews with employees regarding retirement and pension options.
  • Conducted retirement and benefits-related calculations and analysis, including withdrawal of contributions, and deferred retirement.
  • Partnered with the financial department to provide verified and compiled data for the administration of benefits.
  • Maintained records of participants and beneficiaries including active, deferred, retired, and separated members.
  • Ensured retirement plans are administered in accordance with company guidelines and labor law regulations.

Client Services

Esurance Insurance Company
08.2013 - 10.2015
  • Drove revenue by promoting products and services for sales conversions to meet monthly sales goals.
  • Received outstanding feedback for providing attentiveness and patience when resolving escalated issues for dissatisfied clients.
  • Provided stellar customer service by making customers top priority by listening and displaying empathy.
  • Up-sold products and motivated clients to upgrade and/or purchase additional insurance plans.

Sales Consultant

Allstate Insurance Company
01.2007 - 08.2013
  • Articulated insurance value and provided options to maximize client satisfaction while driving sales.
  • Established a collaborative relationship with prospective clients from various sources such as networking and referrals.
  • Recommended risk management strategies that fit clients' personal risk profiles.
  • Prepared and presented detailed reports on the progress of initiatives to management.
  • Completed administrative tasks including maintaining records and handling policy renewals.
  • Described the advantages and disadvantages of different policies to promote the sale of insurance plans.
  • Responded to clients’ insurance-related questions and issues.

Education

No Degree - Computer Engineering

DeVry University
Chicago, IL

Skills

  • Strong verbal communication
  • Client relationship management
  • Skilled in Microsoft Office tools
  • Skilled in prioritizing concurrent responsibilities
  • Multifaceted application skills
  • Skilled in maintaining a typing speed of 45 WPM
  • Multichannel support
  • Goal oriented
  • Cold calling
  • Performance tracking
  • CRM software proficiency

Certification

Licensed Insurance Professional

Property and Casualty License - Active

Health and Life Insurance License - Active

AHIB Certification - Current

Timeline

Sales and Service Representative

USAA Insurance
01.2025 - Current

Content Moderator

TaskUs
06.2024 - 01.2025

Customer Service Representative

Jewelers Mutual
01.2024 - 06.2024

Enrollment Specialist

GoHealth Medicare AEP
06.2023 - 01.2024

Retirement Operations Specialist

Capital Group
10.2015 - 06.2023

Client Services

Esurance Insurance Company
08.2013 - 10.2015

Sales Consultant

Allstate Insurance Company
01.2007 - 08.2013

No Degree - Computer Engineering

DeVry University

Similar Profiles

CREATE PROFILE