Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
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Warsan Omar

Minneapolis,MN

Summary

Detail-oriented candidate adept in providing administrative support to executive officers and other staff, managing correspondences, and organizing office operations. Possesses excellent organizational, communication, and customer service skills. Experience in delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

3
3
years of professional experience

Work History

secretary

ERKAN NOTAIRE
03.2021 - 05.2023
  • Company Overview: The company is responsible for legalizing the documents that customers give us (diplomas; birth certificates; attestations, etc.) but also for translating all documents into the different languages required
  • Always delivered to strict deadlines and received positive feedback from Project Managers and clients
  • Managed over 10 appointments weekly with new and existing clients
  • Assisted consumer in the process from submitting data to the notary
  • The company is responsible for legalizing the documents that customers give us (diplomas; birth certificates; attestations, etc.) but also for translating all documents into the different languages required
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.

Associate Consultant

Student Association
10.2020 - 05.2023
  • Established strong relationships with key customers through regular communication and follow-up activities
  • Ensured compliance with all relevant regulations throughout the duration of projects
  • Created or maintained database of customer accounts
  • Developed successful solutions tailored to clients' specific needs
  • Managed multiple projects simultaneously while maintaining attention to detail, organization, and adherence to deadlines.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Education

Bachelor Degree - international trade

university of DJIBOUTI
01.2018

Skills

  • Calendar Management
  • Customer Service
  • Supply Restocking
  • Organization
  • Confidentiality understanding
  • Business Correspondence
  • Verbal and written communication
  • Document Preparation

Volunteer Experience

Associate Consultant, Student Association, Ankara, Karabuk, 10/01/20, 05/01/23, Established strong relationships with key customers through regular communication and follow-up activities., Ensured compliance with all relevant regulations throughout the duration of projects., Created or maintained database of customer accounts., Developed successful solutions tailored to clients' specific needs.

Languages

English
Full Professional
French
Native or Bilingual
somali
Native or Bilingual

Timeline

secretary

ERKAN NOTAIRE
03.2021 - 05.2023

Associate Consultant

Student Association
10.2020 - 05.2023

Bachelor Degree - international trade

university of DJIBOUTI

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Warsan Omar