Summary

Overview

Work History

Education

Skills

Certification

Custom

Affiliations

Accomplishments

Timeline

Lawanda Warthen

Woodbridge,VA

Summary

Seasoned professional with a robust background in strategic planning and business process improvement, notably with the United States Army. Demonstrates exceptional strategic planning abilities and risk assessment expertise, enhancing operational efficiency and program efficacy. Renowned for requirements gathering and fostering team dynamics, achieving significant advancements in business administration and service goals.

Overview

23

23

years of professional experience

1

1

Certification

Work History

Emergency Medical Services (EMS) Program Analyst,

United State Army

Defense Health Headquarters, Falls Church, VA

01.2024 - Current

Delivered technical support throughout implementation phase, resolving arising issues efficiently.
Collaborated with cross-functional teams to ensure successful program execution.
Participated in meetings with senior management team members in order to discuss key objectives related to ongoing projects.
Developed and maintained a database of program information to track progress and identify areas for improvement.
Assisted in developing new program initiatives through creating detailed project plans, timelines, and budgets.
Performed data analysis using specialized software applications to uncover insights about program performance and efficacy.
Reviewed feedback from customers regarding their experiences with existing programs in order to identify areas needing improvement or enhancement.
Prepared periodic reports on the status of each program initiative including progress updates, challenges encountered, and successes achieved.
Managed day-to-day operations of multiple programs simultaneously while ensuring quality standards are met throughout all phases.
Analyzed financial data to assess the effectiveness of existing programs and suggest recommendations for change.
Created comprehensive documentation outlining procedures for each aspect of the program lifecycle from inception through completion.
Coordinated with stakeholders to ensure that all aspects of the program are properly implemented according to established guidelines.
Developed training materials for end users on newly implemented systems or processes.
Monitored competitor activities in order to stay ahead of industry trends and gain competitive advantage.
Collaborated with other departments within the organization to develop strategies for optimizing program operations.
Delivered consistent reports to chart profits and note inefficiencies.
Performed in-depth analysis to help solve diverse problems with program implementation and operations.

Executive Special Assistant, Defense Health Agency

United States Army

Defense Health Headquarters, Falls Church, VA

01.2023 - 06.2024

Organized and facilitated regular meetings with senior management teams.
Created reports summarizing progress against organizational goals and objectives.
Conducted market research and analysis to identify potential business opportunities.
Coordinated cross-functional teams to deliver high quality results within tight timelines.
Established relationships with key partners and vendors to ensure successful project outcomes.
Created and maintained relationships with key stakeholders.
Developed and implemented strategies to increase executive efficiency.
Led initiatives to improve customer service levels throughout organization.
Formed and sustained strategic relationships with clients.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Delegated work to staff, setting priorities and goals.
Implemented campaigns and promotions to help with developing goods and services.
Implemented successful business strategies to increase revenue and target new markets.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Structured HR consulting services to support clients during organizational developments and changes.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Director of Public Affairs, Army Surgeon General

United State Army

Defense Health Headquarters, Falls Church, VA

01.2020 - 01.2023

Participated in legislative hearings as a representative of the organization.
Actively engaged with stakeholders through various channels including email correspondence, phone calls.
Researched current issues relevant to the industry sector in which the organization operates.
Analyzed political trends that could affect organizational operations or strategic plans.
Developed campaigns to increase awareness of the organization's mission and services.
Led crisis communication efforts during major incidents or events affecting the organization's operations or reputation.
Drafted press releases and other communications materials for external audiences.
Facilitated collaboration between multiple teams within an interdisciplinary environment.
Advised senior management on best practices for responding to inquiries from government officials or media outlets.
Developed training programs around public relations best practices for employees at all levels.
Authored content related to public affairs topics for use in publications, websites, newsletters.
Established relationships with local, state, and federal governments to advocate for the organization's interests.
Represented the organization in meetings with external partners such as NGOs or advocacy groups.
Organized events such as conferences, seminars, workshops, and press briefings.
Monitored media coverage of the organization and its activities.
Prepared reports on public opinion research results regarding the organization's image and reputation.
Managed resources, personnel, and budgets of the public affairs department.
Coordinated with internal stakeholders to ensure alignment between messages across departments.

Chief, Health Plan Management, Health Care Deliver

United State Army

Defense Health Headquarters, Falls Church, VA

01.2019 - 01.2020

Prioritized and organized tasks to efficiently accomplish service goals.
Worked with cross-functional teams to achieve goals.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Completed routine maintenance and repair.
Updated and maintained databases with current information.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Operated a variety of machinery and tools safely and efficiently.
Managed household errands and other essential duties.
Operated equipment and machinery according to safety guidelines.
Utilized various software and tools to streamline processes and optimize performance.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Managed inventory and supplies to ensure materials were available when needed.
Achieved cost-savings by developing functional solutions to problems.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Completed day-to-day duties accurately and efficiently.
Worked effectively in team environments to make the workplace more productive.
Recognized by management for providing exceptional customer service.

Deputy Director, Health Care Delivery

United State Army

Defense Health Headquarters, Falls Church, VA

01.2017 - 01.2020

Utilized effective communication techniques when interacting with colleagues.
Recruited, trained, supervised, coached and evaluated personnel.
Spearheaded initiatives aimed at increasing efficiency within the organization.
Directed staff in the accomplishment of organizational objectives.
Facilitated dispute resolution among team members as needed.
Represented the department at meetings, conferences, workshops.
Established relationships with external partners to expand services offered.
Developed strategies to maximize resources while minimizing cost.
Collaborated with other departments to identify areas for improvement and implement change.
Monitored and evaluated program effectiveness, making adjustments as necessary.
Developed innovative approaches for improving processes and services.
Engaged stakeholders by providing regular updates on progress toward goals.
Prepared reports detailing activities of the department for senior management review.
Created a culture of accountability within the organization.
Established operational policies and procedures to ensure efficient operations.
Assessed program performance against established goals and objectives.
Ensured compliance with applicable laws and regulations regarding operations.
Implemented changes that improved productivity levels.

Military Medical Strategist/ Joint Staff Action Of

United State Army

The Pentagon, Washington, Washington, DC

01.2014 - 01.2017

Represented the Joint Staff Surgeon, as directed by the Chairman, in all activities with and through the North Atlantic Treaty Organization (NATO).
Identified key metrics to measure the success of initiatives and campaigns.
Developed and implemented strategies to optimize customer experience.
Gathered feedback from stakeholders and used it to inform strategic decisions.
Tracked performance of campaigns across multiple channels such as email, web, mobile.
Performed cost analysis on potential investments or initiatives.
Prepared reports outlining findings from data analysis efforts.
Synthesized complex information into actionable insights for decision makers.
Created presentations to showcase strategy results, insights, and recommendations.
Researched emerging technologies that could be leveraged for competitive advantage.
Reviewed current processes to identify areas for improvement or optimization.
Led cross-functional teams in brainstorming sessions to develop innovative solutions.
Monitored progress against goals and adjusted plans as needed.
Wrote content related to strategies such as white papers, blog posts, press releases.
Analyzed industry trends and identified opportunities for business growth.
Collaborated with other departments to ensure effective execution of strategies.

Chief, Clinical Support Division

United State Army

Honolulu, Hawaii

01.2012 - 01.2014

Chief, Clinic Support Division (CSD) for a 207-bed regional medical center providing tertiary care to 530,000 Pacific Command and 102,000 Veterans Affairs beneficiaries within the PACOM area of responsibility.
Managed the Hospital Central Appointing section, Template Management Section, and Information Desk. Directly supervised and mentored 10 department-level healthcare administrators, 37 General Service employees, and 19 contract employees assigned to CSD. Exceeded customer satisfaction by finding creative solutions to problems.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Managed inventory and supplies to ensure materials were available when needed.
Conducted testing of software and systems to ensure quality and reliability.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Provided support and guidance to colleagues to maintain a collaborative work environment.

Clinic Commander, US Army Health Clinic

United State Army

Kaiserslautern, Germany

01.2010 - 01.2012

Commander of a freestanding vertically integrated health clinic, which provided primary care, minor surgery, and deployment/reintegration services to 3,700 beneficiaries including units of the 21st Theater Sustainment Command, Family members, and civilians in the Kaiserslautern Military Community.
Ensured compliance with the College of American Pathologists Joint Commission, and MEDCOM standards.
Directly responsible for leading, mentoring, and managing 30 military and civilian personnel: physicians, nurses, technicians and therapists in nine sections including laboratory, medical supply, patient administration, pharmacy, physical examinations, physical therapy, primary care, radiology, the soldier medical readiness center, and behavioral health.
Directly responsible for a $1.3M facility/supply/personnel budget.
Coordinated communication efforts among crew members during times of distress or emergency situations.
Instructed new crew members on proper procedures for operating marine vessels safely.
Inspected all navigational equipment regularly to ensure accuracy of readings.
Responded promptly to customer inquiries or complaints about service issues or other matters related to the vessel's operation.

Executive Officer/Assistant Secretary General

United State Army

Heidelberg, Germany

01.2008 - 01.2010

Assisted the CEO in developing corporate plans by providing strategic advice on business growth opportunities.
Maintained relationships with external stakeholders such as vendors, suppliers, partners.
Participated in meetings with executives from other organizations to facilitate collaboration efforts.
Managed daily operations including budgeting, forecasting, accounting, payroll and personnel administration.
Ensured compliance with all applicable regulations related to the organization's operations.
Monitored performance of staff members to ensure compliance with company standards.
Created presentations for board members regarding key initiatives and updates on organizational performance.
Coordinated activities between different departments to achieve objectives efficiently.
Resolved customer complaints in a timely manner while maintaining high levels of service quality.
Negotiated contracts with vendors and suppliers to secure favorable terms and pricing.
Planned long-term goals and objectives in accordance with organizational vision and mission statement.
Coordinated with cross-functional teams to ensure successful project completion.

Executive Officer, Bavaria Medical Activities

United State Army

Wuerzburg, Germany

01.2007 - 01.2008

Conducted market research and analysis to identify potential business opportunities.
Coordinated cross-functional teams to deliver high quality results within tight timelines.
Established relationships with key partners and vendors to ensure successful project outcomes.
Created and maintained relationships with key stakeholders.
Organized and facilitated regular meetings with senior management teams.
Led initiatives to improve customer service levels throughout organization.
Developed and implemented strategies to increase executive efficiency.
Created reports summarizing progress against organizational goals and objectives.
Delegated work to staff, setting priorities and goals.
Formed and sustained strategic relationships with clients.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Chief, Managed Care Division, Bavaria Medical Acti

United State Army

Wuerzburg, Germany, Germany

01.2005 - 01.2007

Completed day-to-day duties accurately and efficiently.
Operated a variety of machinery and tools safely and efficiently.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Recognized by management for providing exceptional customer service.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Worked with cross-functional teams to achieve goals.
Prioritized and organized tasks to efficiently accomplish service goals.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Conducted testing of software and systems to ensure quality and reliability.
Maintained updated knowledge through continuing education and advanced training.

Administrative Officer, Orthopaedics and Rehabilit

United States Army

Walter Reed Army Medical Center, Washington, DC

01.2004 - 01.2005

Developed new filing systems to improve accuracy of document retrieval processes.
Compiled data for statistical analysis and reporting purposes.
Compiled daily activity logs and updated records with pertinent information on a regular basis.
Provided assistance with special projects as assigned by management team members.
Sorted incoming mail for distribution to appropriate personnel.
Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
Processed invoices and payments using accounting software programs such as QuickBooks or Microsoft Dynamics GP.
Assisted in the preparation of budgets by collecting data and inputting information into spreadsheets.
Greeted visitors warmly upon arrival at office reception area.
Organized and maintained filing systems for confidential documents, correspondence, and reports.
Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations.

Company Commander Bravo Company

United States Army

Walter Reed Army Medical Center, Washington, DC

01.2002 - 01.2004

Provided direction on tactical decisions during combat operations.
Developed, implemented and enforced policies and procedures to ensure the safety of personnel.
Inspected troops regularly for uniformity, discipline, morale, health, welfare.
Managed daily operations of the company including administrative functions.
Organized field exercises to test operational capabilities of assigned personnel.
Assessed team dynamics among subordinates in order to maximize efficiency.
Analyzed enemy tactics, techniques, and procedures.
Evaluated individual and collective training exercises for effectiveness.
Maintained contact with higher headquarters on matters related to personnel, logistics, and operations.
Researched new technologies or weapons systems for possible implementation by unit.
Conducted training for subordinate leaders in order to enhance mission readiness.
Supervised staff members in their duties and provided feedback on performance.
Created a climate conducive to effective communication within the organization.

Education

MBA - Strategic Studies, U.S. Army War College

U.S. Army War College

Carlisle, PA

01-2021

Ph.D. - Healthcare Administration

Walden University

Minneapolis, MN

01-2003

MBA - Public Administration

Columbus State University,

Columbus, GA

01-1997

Associate of Arts - Blue Cross/Blue Shield Internship

Blue Cross/Blue Shield Internship

Columbus, GA

01-1996

Quality Improvement Internship

Martin Army Hospital

Fort Benning, GA

01-1995

Master of Arts - Psychology

North Carolina Wesleyan College

Rocky Mount, NC

01-1991

Skills

Requirements gathering
Strategic planning abilities
Feasibility studies
User acceptance testing
Business process improvement

Budget planning
Risk assessment expertise
Personnel interviewing
Business administration
Strategic planning

Certification

TEACHING/PUBLICATIONS

Professor/Faculty- Capella University 2012-Present Doctoral/Capstone Mentor

Teach online graduate classes: Learning to Lead Public Health and Introduction to Public Health Administration

Professor/Faculty- Trident University 2005-2014 Taught online graduate classes: Health Care Delivery Systems, Ethics in Health Care, Analytical Tools for Environmental Sciences, Principles of Teaching/Client Groups

Custom

Warthen, L.D. (2012). Wrote a chapter titled “Residential Care” for Dimensions of Long-Term Care Management: An Introduction, published by Health Administration Press.

Warthen, L.D. (2008). Streamlining Managed Care Processes for Clinics in the Bavarian Region, Military Medicine, August 2008, 10-14.

Warthen, L. D. (2005). The Birth of the NCA Multi-Service Market Office, American Academy of Medical Administrators, Fall, 15-21.

Warthen, L. D. (2002). Impact on TRICARE and Its Influences on Social Change Within Behavioral Health Departments, American Academy of Medical Administrators, Winter, 11-18.

Affiliations

CERTIFICATION/MEMBERSHIPS/RECOGNITION

National Finalist White House Fellow – 2017-2018

American College of Healthcare Executives (ACHE), 2005 Regent Award, Certified Utilization Risk Manager

Member, Association of Medical Service Corps of the U.S. Army Who’s Who in American Colleges and Universities (1991 and 1997)

Accomplishments

Top Secret clearance

Timeline

Emergency Medical Services (EMS) Program Analyst,

United State Army

01.2024 - Current

Executive Special Assistant, Defense Health Agency

United States Army

01.2023 - 06.2024

Director of Public Affairs, Army Surgeon General

United State Army

01.2020 - 01.2023

Chief, Health Plan Management, Health Care Deliver

United State Army

01.2019 - 01.2020

Deputy Director, Health Care Delivery

United State Army

01.2017 - 01.2020

Military Medical Strategist/ Joint Staff Action Of

United State Army

01.2014 - 01.2017

Chief, Clinical Support Division

United State Army

01.2012 - 01.2014

Clinic Commander, US Army Health Clinic

United State Army

01.2010 - 01.2012

Executive Officer/Assistant Secretary General

United State Army

01.2008 - 01.2010

Executive Officer, Bavaria Medical Activities

United State Army

01.2007 - 01.2008

Chief, Managed Care Division, Bavaria Medical Acti

United State Army

01.2005 - 01.2007

Administrative Officer, Orthopaedics and Rehabilit

United States Army

01.2004 - 01.2005

Company Commander Bravo Company

United States Army

01.2002 - 01.2004

TEACHING/PUBLICATIONS

Professor/Faculty- Capella University 2012-Present Doctoral/Capstone Mentor

Teach online graduate classes: Learning to Lead Public Health and Introduction to Public Health Administration

Professor/Faculty- Trident University 2005-2014 Taught online graduate classes: Health Care Delivery Systems, Ethics in Health Care, Analytical Tools for Environmental Sciences, Principles of Teaching/Client Groups

MBA - Strategic Studies, U.S. Army War College

U.S. Army War College

Ph.D. - Healthcare Administration

Walden University

MBA - Public Administration

Columbus State University,

Associate of Arts - Blue Cross/Blue Shield Internship

Blue Cross/Blue Shield Internship

Quality Improvement Internship

Martin Army Hospital

Master of Arts - Psychology

North Carolina Wesleyan College