Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wasana Peiris

Anaheim

Summary

Proven and persuasive Telesales Executive remains on top of leaderboards by selling high-converting quality products and services. Thrives in fast-paced demanding environment by consistently hitting ambitious targets and delighting customers while maximizing revenue. Effortlessly leverages script and adapts to customers by building rapport, understanding problems and deploying solutions. Notable background selling amazing products and driving massively impressive numbers and results. Offers inbound and outbound telesales expertise clearing monthly and quarterly targets in dynamic environment.

Overview

9
9
years of professional experience

Work History

Outbound Telemarketing Officer

HSBC Bank Middle East
02.2018 - 10.2021
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
  • Handling customer contacts through a contact plan with in the Outbound team typically on multiple products and or propositions and provide high quality service to achieve maximum
  • Customer satisfaction by providing a solution to an identified need.
  • Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.
  • Handles contacts with our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible based on the Campaign and Contact plan provided by WPB (Wealth and Personal Banking)
  • Offers value added products and services based on customer needs analysis provided by the CRM and Business Intelligence teams and ensuring customer understanding of those products.
  • Knowledge of Group compliance, Operational Risk and Global Standards while maintains HSBC internal control standards.
  • Provides excellent customer service where possible, be able to own customer complaints and complex customer calls by keeping up to date on training and internal communications.
  • Acts as a role model for our Group Values and behaviors (Open, Connected, Dependable),supporting colleagues and customers to deliver superior customer service through these values.
  • Certified to handle multiple propositions (i.e. Advance, Premier, Insurance) or multiple products (i.e. Loans, Mortgage, Core Banking, Cards) and Generates customer loyalty through strong knowledge of key products and services.

Telesales Executive

FIRST GULF BANK
02.2013 - 02.2015
  • Ensuring, Delivering & Maintaining high quality service standards set by the Organization thus contributing positively to the image of the Organization
  • Proactively and professionally service customers and act as a “one-stop-shop” for all product and service needs
  • Maintain high level of customer experience.

Education

Diploma - Computer Studies

IDM Computer College
Sri Lanka
01.2004

GCE A Level - Accounting And Business Management

Holy Cross College
Sri Lanka
07.2002

Skills

  • Selling Skills
  • Enhancement Support
  • Administrative Duties
  • Auto Dialers
  • Customer Loyalty
  • Professional Relationships
  • Customer Care
  • Customer Satisfaction
  • Manage Contracts

Timeline

Outbound Telemarketing Officer

HSBC Bank Middle East
02.2018 - 10.2021

Telesales Executive

FIRST GULF BANK
02.2013 - 02.2015

Diploma - Computer Studies

IDM Computer College

GCE A Level - Accounting And Business Management

Holy Cross College

Similar Profiles

CREATE PROFILE
Wasana Peiris