Summary
Overview
Work History
Education
Skills
Timeline
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WASEEM ASAL

Falls Church,United States

Summary

Detail-oriented and customer-focused professional with over 6 years of experience and a background spanning IT, retail, and restaurant industries. With expertise in technical support, customer service, and hospitality, I bring a unique skill set to any role. In IT retail, I have honed my technical proficiency, providing solutions to complex issues while ensuring a seamless customer experience. Additionally, my experience in the restaurant sector has equipped me with strong communication skills, multitasking abilities, and a dedication to delivering exceptional service. With a passion for problem-solving and a commitment to exceeding customer expectations, I am well-positioned to contribute to the success of any team.

Overview

8
8
years of professional experience

Work History

Geek Squad Agent

Best Buy
11.2022 - Current
  • Provided technical support and assistance to customers on a wide range of consumer electronics and computer-related issues.
  • Diagnosed hardware and software problems, conducted troubleshooting, and performed repairs and upgrades as necessary.
  • Delivered personalized customer service, ensuring satisfaction and building long-term relationships.
  • Educated customers on product features, functionalities, and best practices for optimal usage.
  • Collaborated with team members to optimize processes and enhance service delivery.
  • Maintained accurate records of service requests, repairs, and inventory.

Front of Store Attendant

Target
09.2021 - 07.2022
  • Provided friendly and efficient cashiering services, processing transactions accurately and efficiently while maintaining a positive attitude.
  • Addressed customer inquiries and concerns in a professional and timely manner, ensuring customer satisfaction and loyalty.
  • Assisted with inventory management tasks, including restocking shelves, organizing merchandise, and conducting inventory counts.
  • Operated POS systems and handled cash, credit, and gift card transactions with precision and integrity.
  • Collaborated with team members to ensure a clean, organized, and welcoming store environment.
  • Participated in training sessions to enhance product knowledge and customer service skills.

Cook/Cashier

Wingstop
08.2020 - 08.2021
  • Prepared and cooked a variety of chicken wings, boneless wings, and other menu items according to Wingstop's recipes and quality standards.
  • Managed kitchen operations, including food preparation, cooking, frying, and maintaining cleanliness and sanitation.
  • Followed food safety and hygiene protocols, ensuring proper handling, storage, and disposal of food items to prevent contamination and maintain freshness.
  • Collaborated with team members to coordinate food orders and ensure timely delivery to customers.
  • Provided friendly and efficient cashiering services, processing orders accurately and handling cash transactions with integrity.
  • Addressed customer inquiries, concerns, and special requests in a professional and courteous manner, ensuring customer satisfaction.
  • Assisted with inventory management tasks, including stock replenishment, organization, and rotation of food supplies and ingredients.

Game Master

Ultrazone Bailey's Crossroads
11.2019 - 07.2020
  • Facilitated laser tag games for players of all ages, ensuring a safe, fun, and exciting experience.
  • Provided clear instructions and guidance to players, ensuring adherence to game rules and safety protocols.
  • Monitored gameplay, resolved disputes, and maintained a positive and inclusive atmosphere throughout each session.
  • Engaged with guests to enhance their experience, offering encouragement, feedback, and assistance as needed.
  • Demonstrated excellent customer service skills, addressing inquiries, concerns, and special requests with professionalism and courtesy.
  • Hosted kids' birthday parties and special events, leading games, activities, and entertainment to ensure a memorable and enjoyable celebration.
  • Managed party logistics, including setup, cleanup, and coordination of food, beverages, and decorations.
  • Interacted with parents and guardians, providing updates and ensuring their satisfaction with the party experience.

Camp Counselor

Boys & Girls Club
06.2019 - 08.2019
  • Planned and facilitated age-appropriate activities, games, and educational programs for campers, ensuring a diverse and enriching experience.
  • Fostered a supportive and inclusive environment where campers felt valued, respected, and encouraged to participate.
  • Supervised and ensured the safety and well-being of campers at all times, following established safety protocols and procedures.
  • Led group discussions and team-building exercises to promote cooperation, communication, and social skills development among campers.
  • Provided guidance and support to campers in resolving conflicts, managing emotions, and building self-confidence.
  • Collaborated with fellow counselors and camp staff to coordinate daily schedules, special events, and field trips.
  • Communicated regularly with parents and guardians, providing updates on camp activities, camper progress, and any concerns or issues.

Youth Worker

Second story org
02.2019 - 05.2019
  • Sanitized dishes, tabletops, toys, and other frequently touched surfaces to prevent germs from spreading
  • Planned group activities to help children improve their socialization, communication, and problem-solving skills
  • Taught social, communicative, and problem-solving skills to children individually and in groups
  • Created a fun and safe learning environment for a group of children with a variety of learning styles
  • Kept track of the children's behavior, the food they ate, and the medications they were given.
  • Provided academic support and assistance to children after school, helping them with homework assignments, studying for exams, and completing projects.
  • Developed and implemented educational activities and programs to enhance learning and reinforce classroom instruction.
  • Monitored and tracked student progress, identifying areas of strength and areas needing improvement, and providing additional support as needed.

Support Staff

Prince cafe
08.2016 - 08.2018
  • Provided attentive and friendly customer service, greeting guests, taking orders, and ensuring a positive dining experience.
  • Managed cashier duties, processing transactions accurately and efficiently while maintaining a high level of customer satisfaction.
  • Assisted with food preparation, plating, and serving, ensuring prompt and accurate delivery of orders to tables.
  • Maintained cleanliness and organization of dining areas, including clearing tables, restocking supplies, and sanitizing surfaces.
  • Utilized DJ equipment to provide background music and entertainment for guests during dining hours, creating a lively and enjoyable atmosphere.
  • Collaborated with restaurant staff to coordinate special events and promotions, contributing to the success of themed nights and parties.

Education

Working Toward Associates Degree -

Nova Annandale Campus
Annandale, VA
01.2025

High School -

Justice High School
Falls Church, VA
01.2022

Skills

  • Customer Service Excellence
  • Multitasking
  • Problem-Solving Abilities
  • Communication Skills
  • Team Collaboration
  • Technical Proficiency
  • Leadership Qualities
  • Attention to Detail
  • Flexibility and Adaptability
  • Empathy and Patience
  • Time Management
  • Creativity

Timeline

Geek Squad Agent

Best Buy
11.2022 - Current

Front of Store Attendant

Target
09.2021 - 07.2022

Cook/Cashier

Wingstop
08.2020 - 08.2021

Game Master

Ultrazone Bailey's Crossroads
11.2019 - 07.2020

Camp Counselor

Boys & Girls Club
06.2019 - 08.2019

Youth Worker

Second story org
02.2019 - 05.2019

Support Staff

Prince cafe
08.2016 - 08.2018

Working Toward Associates Degree -

Nova Annandale Campus

High School -

Justice High School

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WASEEM ASAL