Waseem Moukhaiber
Kuwait,Kuwait
Summary
Yearly net income of 550,000 USD. Nineteen years successful growth of companies’ revenues, profitability, and market shares. Fourteen years of successful experience in direct services and support maintenance of a wide variety of Servers Storages, Data Center, Network, managements monitoring and security Solutions. Extensive experience in providing full-integrated solutions. Skilled in advising and consulting. Excellent independent work habits and co-operative teamwork. Extensive experience dealing with people at all levels. Ability to lead, direct and motivate people of all ages.
Overview
36
36
years of professional experience
Work History
General Manager
IBM Khorafi business Machines
Kuwait, Kuwait
- Current
- Managed KBM where I doubled revenue from 40M USD to 80M USD in 5 years
- Build a Salse echo system using Cell hub approach which increased company sales
- Transformed company services using Data Monetization where it improved profitability and improved all company processes
- Build a new Artificial intelligence unit to integrate AI in business for Kuwait market
- Build a digital transformation team responsible for helping customer identify arear of digital transformation and help customer in the execution of Digital transformation using IBM and Cisco technology
- Build a cyber security team where they help customer to build NOC or SOC center.
Government Sales and Marketing Manager
IBM Khorafi business Machines
Kuwait, Kuwait
01.2009 - 01.2016
- Managed government Sales team for all IT related solutions in Kuwait
- Doubled the government market Share in 2010 of KBM Business in Kuwait through aggressive Sales coverage and building strategic sales plans for each government to boost the year on year sales revenues
- Build a strong sales team for the government
- Participated in developing sales and marketing strategies for the Technology Update programs of IBM Hardware and Software, Cisco solutions, Green Data centers, Smart Government solutions, Contact centers, digital signage, physical securities, and Government integration
- Developed and successfully sold e-Government Solutions and Business inelegance using the IBM software’s products for integration and e-services along with different types of IBM server’s storages, tape libraries, backup software, Monitoring software, management’s software, Cisco Networking and security solutions
- Supported and created a new IBM business partners to increase market coverage
- Developed a strong relations with decisions makers in Government and building a mechanism to reduce the complete cycles of approvals for projects in order to lunch the tender until the awarding.
Network security and site services manager
IBM Khorafi business Machines
Kuwait, Kuwait
01.2007 - 01.2009
- Managed the Sales Operation of all Cisco solutions in Kuwait
- Tripled the Cisco Business in Kuwait through aggressive Sales coverage and building a strong support and sales team to boost the sales and implementation support operation
- Managed Cisco Education in the Kuwait
- Participated in developing marketing strategies for the training curriculum of Cisco Data centers, IP telephony, Contact centers, digital signage, physical securities, switching
- Covered all the sectors in Kuwait (Government, Oil and Gas, Private, Banking, Telecommunications and Transportation)
- Build and Managed the Cisco Implementation team, Presales team, sales team Project management team, site services team and Security services team.
Account manager
IBM Khorafi business Machines
Kuwait, Kuwait
01.2003 - 01.2007
- Managed the Sales Operation of all IBM and Cisco solutions in Kuwait
- Increased the IBM/Cisco Business in Kuwait through aggressive Sales coverage
- Managed Marketing for Travel transport industry in Kuwait
- Participated in developing new named accounts
- Covered all the sectors in Kuwait (Real state, travel transport and all Private sectors)
- Closed major deals in airlines and real state.
Network Sales Manager
Kuwaiti Danish Computer CO.
Kuwait, Kuwait
01.2002 - 01.2003
- Project Manager
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Collaborated with marketing team to create promotional materials for target customers.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Organized trade shows and other events as a means of increasing visibility in the marketplace.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Researched potential customers using various sources such as public records, web searches.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Performed analysis of current processes within the sales department to identify areas needing improvement.
- Implemented process changes designed to streamline workflow within the department.
- Negotiated contracts with suppliers to achieve cost savings without compromising quality standards.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Maintained accurate records of all transactions between customers and company representatives.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Tracked monthly sales to generate reports for business development planning.
- Created and maintained sales environment to support business objectives.
- Maintained professional network of potential clients and business opportunities.
- Achieved company growth and brand development through market expansion and sales.
- Analyzed business and sales targets using critical problem-solving skills.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Developed and implemented new sales strategies to update product lines.
- Prepared sales production reports for senior management.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Prospected for new business using databases and other strategies to generate sales.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Executed and created strategic sales plans to expand customer base and extend global reach.
- Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.
- Analyzed competitors' successes and failures, evaluating impact on market.
- Attended trade shows for in-person engagement and network building.
- Researched and communicated competitive activity to influence marketing plans and sales tactics.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Tracked and analyzed key quantitative metrics and business trends relating to clients and partners.
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Coached, developed and motivated team to achieve revenue goals.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Directed and coordinated products, services and sales activities.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Supported sales team members to drive growth and development.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Conducted market research and reported on competitors.
- Determined price schedules and discount rates.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Used change methodologies to increase sales and led projects for increased productivity.
- Reviewed operational records and reports to project sales and determine profitability.
- Prepared budgets and approved budget expenditures.
- Gained market share in new sales performance through aggressive team training.
- Oversaw regional and local sales managers and staff.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
Network Sales manager
Kuwait Danish Computer Co.
Kuwait, Kuwait
01.2000 - 01.2001
- Project Manager
Senior Technical Support engineer
IBM, COMPAQ, Kuwait Danish Computer Co.
Kuwait, Kuwait
01.1997 - 01.1999
- Installed maintain and upgraded different IBM SERVERS (OS/390,AS/400,RS600, Netfinity and centralized storage system using Storage area Network Shark)
- Configured maintained and installed AS/400,RS/6000 and OS/390 systems for Airlines (Kuwait airways co, National bank of Kuwait) running different application like JDEDWARDS
- Configured maintained and installed AS/400,RS/6000 system for OIL sector and industries using SAP and JDEDWARDS (ARABIAN OIL CO., Warner Lambert, Kuwait Aviation Service CO)
- Configured and installed Netfinity, AS/400 servers as WEB application servers, Mail servers and domain servers in different government, private and banking sectors
- Installed and maintained cluster solution Using Storage area network and centralized backup solution using Tivoli, Arc serve and Veritas
- Designing and installing disaster recovery sights
- Installed maintain and upgraded different Compaq SERVERS (ALPHA DS,ES,GS ,Proliant and centralized storage system using Storage area Network MA800,MA12000)
- Configured maintained and installed alpha ES40,DS20 and GS60 systems for insurance companies using oracle as database Industries using SAP (Kuwait national petroleum CO., Kuwait oil Co, Kuwait petroleum CO.)
- Configured and installed Proliant servers as WEB application servers
- Mail servers and domain servers in different government, private and banking sectors
- Installed and maintained cluster solution Using Storage area network and centralized backup solution using Tivoli, Arcserv and Veritas
- Designing and installing disaster recovery sights
- Design and install tools that enable application to be WEB enabled such HOST FRONT (FARABI).
Technical support engineer
IBM Computers, BML(Business Machine of Lebanon)
Lebanon, Lebanon
01.1991 - 01.1996
- Installed maintain and upgraded all different IBM SERVERS S370, S380 , OS/390,S36, AS/400,RS600,3745 communication controllers ,Netfinity , all IBM Input output machines Like tapes printers and centralized storage systems
- Configured maintained and installed AS/400,RS/6000 and OS/390 systems for Airlines (Middle East Airlines, American University of Beirut, Lebanese Army) running different application like JDEDWARDS etc.
- Configured maintained and installed AS/400, RS/6000 system for all Industries using SAP, JDEDWARDS, KAPITI and others for all Banking, private and government sectors in Lebanon
- Software support engineers for all IBM operating systems VSE/ESA, SSFP, Os/400 AIX, VTAM, NCP, CICS.
Technical support engineer
IBM Computers, SINAM
Kuwait, Kuwait
01.1988 - 01.1990
- Installed maintain and upgraded all different IBM servers Midrange servers like per kin Elmer and wangs communication controllers , Input output machines Like tapes printers and centralized storage Personnel computers systems.
Education
Bachelor of Science in Electronic and Communication Engineering -
University of the East Philippine
Skills
- ITIL Basic Foundation Certified
- PKI SECURITY SPECIALIST
- Security policies and procedures
- Network security
- Penetration testing
- Content checking
- Customer relations
- Vendor management
- Government tenders
- Hardware/software/network solutions
- Project management
- Business needs analysis
- Advertising
- Marketing
- Distribution
- Technical seminars
- Marketing research and analysis
- Marketing campaigns
- Multimedia presentations
- AS400
- IBM machines
- Mainframe connectivity
- Server installation and migration
- Data center infrastructure
- Account Management
- Quality Management
- Sales
- Business Development
- Operations Oversight
- Staff Supervision
- P&L Management
- Customer Relationship Management
- Service Quality Improvement
- Expense Control
- Contract Negotiations
- Customer Retention
- Budget Forecasts
- Staff Management
- Networking abilities
- Process Redesign
- Leadership and team building
- New Business Development
- Budget Development
- Recruitment
- Staff Motivation
- Vendor Negotiations
- Market Analysis
- Vendor relationships
- Operations Start-Up
- Training and coaching
- Top talent recruiting, hiring, and retention
- Customer experiences
- Organizational Development
- Client Account Management
- Product Development
- Data review
- Communication Skills
- Performance Evaluations
- Team Player
- Risk Mitigation
- Budget Analysis
- Time Management
- Problem Resolution
- Customer Relations
- Sales expertise
- Analytical Skills
- Sales Analysis
- Budget Administration
- Skilled negotiator
- Performance Improvement
- Sales Team Development
- Budget Allocation
- Salary structure/compensation analysis
- Budgeting and cost control strategies
- Relationship Building
- Multimillion-dollar P&L Management
- Risk Management
- Process Improvements
Advertising Marketing Distribution
True, True, True, True, True
Major Customers Base
- Kuwait Airways CO
- Ministry of Interior
- Public institute of social security
- KASCO
- Alrayaa projects Salheiah commercial real state
- Holiday INN
- Court Yard
- JW Marriot Hotels
- Ministry of electricity and water
- Public authority of Information Ministry
Customer Relations
True, True, True, True, True
Employee History
- 01/01/2017, Present, General Manager, IBM Khorafi business Machines
- 01/01/2009, 12/31/2016, Government Sales and Marketing Manager, IBM Khorafi business Machines
- 10/01/2007, 12/31/2009, Network security and site services manager, IBM Khorafi business Machines
- 01/01/2003, 12/31/2007, Account manager, IBM Khorafi business Machines
- 01/01/2002, 12/31/2003, Network Sales manager, Kuwaiti Danish Computer CO.
- 01/01/2000, 12/31/2001, Project Manager, Kuwait Danish Computer Co.
- 01/01/1997, 12/31/1999, Senior Technical Support engineer, IBM, COMPAQ, Kuwait Danish Computer Co. Kuwait
- 01/01/1991, 12/31/1996, Technical support engineer, IBM Computers, BML(Business Machine of Lebanon), Lebanon
- 01/01/1988, 12/31/1990, Technical support engineer, IBM Computers, SINAM, Kuwait
Domain
www.GBMME.com
Hobbies and Interests
- Squash
- Jogging
- Reading
- TED Talks sessions
- Technology advisor
- Events and lectures about digital transformation, Artificial intelligence, Cyber security, and Data monetization
Training
All courses attended are attached
Timeline
Government Sales and Marketing Manager
IBM Khorafi business Machines
01.2009 - 01.2016
Network security and site services manager
IBM Khorafi business Machines
01.2007 - 01.2009
Account manager
IBM Khorafi business Machines
01.2003 - 01.2007
Network Sales Manager
Kuwaiti Danish Computer CO.
01.2002 - 01.2003
Network Sales manager
Kuwait Danish Computer Co.
01.2000 - 01.2001
Senior Technical Support engineer
IBM, COMPAQ, Kuwait Danish Computer Co.
01.1997 - 01.1999
Technical support engineer
IBM Computers, BML(Business Machine of Lebanon)
01.1991 - 01.1996
Technical support engineer
IBM Computers, SINAM
01.1988 - 01.1990
General Manager
IBM Khorafi business Machines
- Current
Bachelor of Science in Electronic and Communication Engineering -
University of the East Philippine
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