Wasefa Gioia
Community Health Worker/ Paralegal.
Rockaway Park,NY
Summary
Paralegal motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth.
Overview
15
15
years of professional experience
11
11
years of post-secondary education
Work History
Community Health Worker
DOHMH/ FFPH (Talent Hub)
Queens, NY
04.2022 - Current
- Targeted specific community groups with wellness and disease management information.
- Developed and maintained relationships with community partners to build program scope.
- Addressed patient concerns and provided support to vulnerable demographics.
- Facilitated health screenings with follow-up care to target specific issues.
- Monitored and documented participants' progress toward individualized health goals.
- Engaged clients in health-related activities to enhance overall well-being.
- Collaborated with local organizations to expand health services and resources.
- Distributed informational materials on chronic diseases.
Delivery Driver
Instacart
Queens, NY
02.2020 - 04.2023
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Interacted with customers to determine needs and opportunities for additional sales.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Verified accuracy of all deliveries against order forms.
- Minimized company liability and risks to loads by obeying traffic laws.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Delivered packages to customer doorsteps.
Flow Monitor
Vaccine4allcorps
NewYork, NY
04.2021 - 08.2022
- Acted as first point of contact and create first appointments for prospective clients.
- Create second appointment for clients
- Ensuring that clients are correctly directed through the vaccination site and given all available information.
- Ensure clients receive accommodations due to a disability, access, or functional need.
- Distribution of tablets and handheld communication devices.
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Passionate about learning and committed to continual improvement
- Learned and adapted quickly to new technology and software applications
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Developed and maintained courteous and effective working relationships
- Worked flexible hours across weekend and holiday shifts
House Cleaner
Self
Arverne , NY
06.2016 - 03.2019
- Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
- Cared for furniture and walls throughout home by spot-cleaning stains, addressing dings, and vacuuming common living spaces and bedrooms.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Disinfected bathrooms, doorknobs and tables and picked up and disposed of trash.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Performed spot-cleaning on furniture stains and thoroughly vacuumed rooms.
- Emptied trashcans and transported waste to collection areas.
- Polished glass surfaces and windows.
- Dusted picture frames and wall hangings with cloth.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Accepted accountability for all assigned building keys, master keys and access cards.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
Receptionist
Shameer's Trucking
Vergenoegen , Guyana
03.2015 - 02.2016
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Assisted over 15 customers via phone each day.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Receptionist
Aracari Resort And Hotel
Plantainwalk , Guyana
03.2014 - 12.2015
- Kept reception area clean and neat to give visitors positive first impression.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Teacher's Aide Volunteer
M.I.A
Meten-Meer-Zorg, Guyana
09.2012 - 11.2012
- Supported student learning objectives through personalized and small group assistance.
- Assisted and mentored students in groups of up to 15.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Retained interest and maximized receptive learning by educating students using hands-on instructional techniques.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Supported classroom activities, including tutoring, grading homework and reviewing exams.
- Took daily attendance, notifying classroom teacher immediately of any student absences.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Participated in lesson planning and curriculum implementation to promote quicker rollout and delivery.
- Assessed student assignments to check quality and completeness before submission for grading.
- Organized and guided activities for students, including skills practice, research and memorization tasks.
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Distributed learning materials such as worksheets, textbooks and supplemental activities.
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
- Handed out classroom materials, like pencils, paper and crayons.
Cashier
Game Xpress
Georgetown , Guyana
08.2010 - 12.2011
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Educated customers on promotions to enhance sales.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers..
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Assisted customers with special services, account updates and promotional options.
- Reviewed and resolved differences between accounting information and cash drawer.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Built relationships with customers to encourage repeat business.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Receptionist Intern
West Demerara Hospital
Vreed- En- Hoop, Guyana
08.2008 - 11.2008
- Kept reception area clean and neat to give visitors positive first
- Maintained building security by monitoring logbook and issuing visitor badges.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to 3 company employees by copying, faxing and filing documents.
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in in file room.
Education
Community Health Worker - Community Health Worker
Queensborough Community College of The City University of New York
Oakland Gardens, NY 09.2021 - 10.2021
Associate of Applied Science - Paralegal Studies
Nassau Community College
Garden City, NY 01.2019 - 05.2021
Certified Nurses Assignment - Medical Assisting
Access Careers - Hempstead
Hempstead, NY 04.2018 - 09.2019
GED -
Queen's Library
Rockaway Park, NY 09.2017 - 08.2018
High School Diploma -
Zeeburg Secondary
Zeeburg, Guyana S.A 09.2001 - 09.2007
Skills
Shipping and packaging
Civil law
Legal Research
Proficient in MS Office
Document filing
Student safety
Individual and group instruction
Grading assignments
Student Supervision
Classroom preparation and maintenance
Student records management
Questionnaire development
Database searches
Search Engine Optimization
Telephone skills
Timeline
Community Health Worker
DOHMH/ FFPH (Talent Hub)
04.2022 - Current
Community Health Worker - Community Health Worker
Queensborough Community College of The City University of New York
09.2021 - 10.2021
Flow Monitor
Vaccine4allcorps
04.2021 - 08.2022
Delivery Driver
Instacart
02.2020 - 04.2023
Associate of Applied Science - Paralegal Studies
Nassau Community College
01.2019 - 05.2021
Certified Nurses Assignment - Medical Assisting
Access Careers - Hempstead
04.2018 - 09.2019
GED -
Queen's Library
09.2017 - 08.2018
House Cleaner
Self
06.2016 - 03.2019
Receptionist
Shameer's Trucking
03.2015 - 02.2016
Receptionist
Aracari Resort And Hotel
03.2014 - 12.2015
Teacher's Aide Volunteer
M.I.A
09.2012 - 11.2012
Cashier
Game Xpress
08.2010 - 12.2011
Receptionist Intern
West Demerara Hospital
08.2008 - 11.2008
High School Diploma -
Zeeburg Secondary
09.2001 - 09.2007