Wasi Islam
Converse,TX
Summary
Developed strong customer service and organizational skills in fast-paced retail environment, seeking to transition into new field. Proven ability to manage inventory and handle transactions with accuracy. Focused on leveraging these skills to contribute effectively in different professional setting.
Overview
3
3
years of professional experience
Work History
Store Clerk
QuikTrip
06.2024 - Current
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Performed inventory control, such as counting, and stocking merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
- Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
- Addressed safety hazards promptly by keeping aisles clear of obstructions and cleaning spills quickly to prevent accidents.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Provided correct change for purchases to avoid customer confusion or disputes.
- Performed work at the kitchen
- Handled customer complaints with professionalism, resolving issues to maintain positive store reputation.
Customer Service Representative
Circle K
06.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Associate
Ross Dress for Less
03.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed efficient cash register operations.
Education
High School Diploma -
Judson High School
Converse, TX06-2021
Skills
- Customer service
- Patience and empathy
- Cleanliness and hygiene
- Reliability and punctuality
- Cash register operation
- Store maintenance
- Storage organization
- Stock replenishment
- Team management
- Cash handling accuracy
- Order picking and processing
- Fraud detection
Languages
English
Full Professional
Timeline
Store Clerk
QuikTrip
06.2024 - Current
Customer Service Representative
Circle K
06.2023 - 04.2024
Sales Associate
Ross Dress for Less
03.2022 - 02.2023
High School Diploma -
Judson High School
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