Wasif Naeem
Newark,DE
Summary
- Rename Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency, and customer loyalty. Knowledgeable about recruiting, hiring, training, and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic Swannery, and analytical problem solver with a demonstrated record of retail success. Focused Store Manager versed in all aspects of running a retail establishment, including opening and closing procedures, banking, merchandising, and recruiting. Keeps operations efficient, productive, and on track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Skills
- Store Merchandising
- POS Systems
- Promotional planning Employee Training Operations Management
- Project Management
- Supply Ordering
- Talent Recruitment
- Customer Service Management Team Development Inventory Management Sales Professional Cash Management
- Team Building and Leadership Experience STORE MANAGER | 10/2022 - Current Kohinoor Halal Meat and Grocery - Newark, DE
Organized and attentive Warehouse Coordinator successful at staying ahead of fast-paced demands by effectively coordinating documentation, inventories and team schedules. Efficient in ordering new product and reporting on important trends. Manages high workload successfully by employing excellent multitasking and prioritization skills.
Overview
4
4
years of professional experience
Work History
Warehouse Operator
Medline
08.2024 - Current
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Checked packages and merchandise for damage and notified vendors.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Used forklifts and pallet jacks to relocate products.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Managed warehouse operations and verified proper shipment procedures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Helped train new employees in safe practices and warehouse procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assembled pallets and crates for secure transportation of materials.
STORE MANAGER
Kohinoor Halal Meat and Grocery
10.2022 - 07.2024
- Enhanced the functionality of the POS system by incorporating new items and promotional deals
- Implemented efficient systems for tracking stock movement
- Created promotional strategies based on market trends
- Developed relationships with suppliers to negotiate better prices
- Performed regular price checks to ensure competitive pricing
- Established customer service standards and monitored staff compliance
- Addressed and resolved customer issues promptly
- Conducted daily store operations, including opening and closing procedures and cash handling
- Managed daily banking activities such as deposits and withdrawals
- Recruited, trained, and supervised new employees
- Maintained accurate records of employee performance reviews
- Organized promotional events to increase product awareness
- Assessed operational efficiency of the store's departments
- Monitored inventory levels and placed orders to restock shelves
- Created weekly work schedules for store personnel
- Ensured compliance with safety regulations and company policies
- Managed inventory tracking and physical inventory counts to minimize loss
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving
- Oversaw inventory management through cycle counts, audits, and shrinkage control
- Preserved product quality by maintaining stockrooms and disposing of damaged items
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity
- Reviewed customer feedback to make operational improvements and promote satisfaction
- Monitored employee performance and identified performance gaps for corrective action
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties
- Strengthened workflow productivity by hiring, managing, and developing top talent
- Trained and mentored associates to teach daily tasks and procedures
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products
- Oversaw storewide merchandising benchmarks to maintain operational excellence
- Updated and maintained store signage and displays
- Established store tactics and strategies to achieve operational performance and sales goals
- Evaluated store performance and incorporated feedback to implement improvement plans
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Monitored progress by establishing plans, and budgets and measuring results
- Forecasted customer demand to set prices or credit terms for goods or services
- Directed or coordinated financial or budget activities to fund operations and maximize investments
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
CASHIER
Dunkin' Donuts
06.2021 - 08.2022
- Answered customer inquiries regarding store policies and procedures
- Provided excellent customer service while promoting loyalty programs to increase sales potential
- Processed returns and exchanges of merchandise by store policies
- Assisted customers over the phone regarding store operations, product information, and order placement
- Performed other duties as assigned by management
- Operated cash register or POS system to receive payment by cash, check, and credit card
- Accepted cash and credit card payments, issued receipts, and provided change
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct
- Collected payments and provided accurate change
- Delivered a high level of customer service to patrons using active listening and engagement skills
- Used suggestive selling techniques to promote add-on sales
- Worked closely with front-end staff to assist customers
- Counted and balanced cashier drawers
- Welcomed customers, offering assistance to help find store items
- Maintained work area and kept cash drawer organized
Education
Bachelor of Science - Artificial Intelligence
Wilmington University
New Castle, DE06.2027
Skills
- Store Merchandising
- POS Systems
- Promotional planning
- Employee Training
- Operations Management
- Project Management
- Supply Ordering
- Talent Recruitment
- Customer Service Management
- Team Development
- Inventory Management
- Sales Professional
- Cash Management
- Team Building and Leadership Experience
- Safety compliance
- Loading and unloading
- Shipping and receiving
- Stock control
Professionalwebsites
linkedin.com/in/wasif-naeem-6ab535276
Languages
Urdu
Native or Bilingual
English
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Warehouse Operator
Medline
08.2024 - Current
STORE MANAGER
Kohinoor Halal Meat and Grocery
10.2022 - 07.2024
CASHIER
Dunkin' Donuts
06.2021 - 08.2022
Bachelor of Science - Artificial Intelligence
Wilmington University
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