Wasilat Usman
Newark,New Jersey
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Human Resources Assistant with passion for performing support duties and process work within HR department. Skilled at multitasking, handling appointments, organizing and preparing reports and logs. Follows procedures and applies HR knowledge to accomplish tasks and duties. Efficient Human Resources Assistant performs variety of clerical and technical support services for HR department. Supports pre-employment, staffing and on-boarding processes and troubleshoots issues to meet company needs. Exhibits high level of discretion to handle sensitive and confidential information.
Overview
5
5
years of professional experience
Work History
Human Resources Assistant
University Hospital - University Health System
Newark, NJ
06.2021 - 01.2023
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Prepared job postings for open positions on the company website and other job boards.
- Developed recruitment strategies to attract qualified candidates for open positions.
- Conducted exit interviews with departing employees to gather feedback about their experience with the organization.
- Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Managed employee relations issues including grievances, complaints, and disputes as needed.
- Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.
- Advised managers on best practices related to performance management processes.
- Processed paperwork associated with personnel transactions such as promotions or terminations.
- Ensured compliance with applicable laws such as Equal Employment Opportunity regulations.
- Assisted with planning, organizing and coordinating company events.
Customer Service Supervisor
Dotcom Distribution.
Union, NJ
01.2018 - 11.2019
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Maintained accurate records of customer interactions for future reference.
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
Education
Associate of Science - Medical Assistant
04.2021
Associate of Science - Hospitality And Tourism Management
10.2012
- - Honor Roll
Skills
- Communication Management
- Personnel Records Maintenance
- HR Policies
- Employee Relations
- Compensation/Payroll
- Talent Management
- Hiring and Retention
- Talent Recruitment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Human Resources Assistant - University Hospital - University Health System
06.2021 - 01.2023
Customer Service Supervisor - Dotcom Distribution.
01.2018 - 11.2019
Branford Medical Institute - Associate of Science, Medical Assistant
Kaduna Polytechnic - Associate of Science, Hospitality And Tourism Management
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