Wasilika Verdejo
Palm Bay,FL
Summary
Accomplished Spanish Interpreter and Social Services Professional with a proven track record at Language Line Solution / USCIS, enhancing client satisfaction through exceptional language fluency and interpersonal communication. Expert in bridging cultural gaps and fostering understanding, demonstrated by significantly improving client outcomes. Skilled in confidentiality practices and relationship building, ensuring sensitive information protection and strong community ties.
Overview
8
8
years of professional experience
Work History
Spanish Interpreter
Language Line Solution / USCIS
05.2021 - Current
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
- Provided invaluable support during high-stakes legal Immigration cases by assisting asylum officers delivering highly accurate consecutive interpretation.
- Monitoring and assisting interpreters at interviews with asylum officers and asylum seekers during proceedings. Reporting any misinterpretation.
Home Visitor / Social Service& Community Outreach
Central Florida Child Health Program, Inc. Cms Primary Care Network
09.2019 - 06.2022
- Recruited families and built positive relationships with parents in order to support parenting roles.
- Documented all interactions accurately in case files following agency protocols, ensuring data integrity for reporting purposes.
- Strengthened parent-child relationships through modeling effective communication and interaction techniques.
- Helped to educate parents and assisted with educational planning and decision making for children.
- Coordinated resources and program referrals to support family needs.
- Promoted school readiness by addressing the individual needs of each child in the areas of cognition, language, social-emotional, and physical development.
- Empowered parents as their child''s first teacher through coaching on age-appropriate activities that foster cognitive growth.
- Conducted weekly home visits to assess conditions.
- Facilitated evidence-based parenting workshops, equipping parents with the tools to foster healthy child development.
- Collaborated with Career Source Brevard, Brevard Hispanic Center, Holding Hands LLC and partnership with other local agencies to provide services to those in need.
- Made recommendations and referrals to aid clients in locating proper therapeutic services.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Collaborated with various stakeholders to promote social services.
- Assisted in developing grant proposals to support social service initiatives.
Home Visitor / Social Services
Children Home Society of Florida
09.2016 - 07.2019
- Recruited families and built positive relationships with parents in order to support parenting roles.
- Participated in ongoing professional development opportunities to stay current on best practices in early childhood education and family support.
- Coordinated resources and program referrals to support family needs.
- Empowered parents as their child''s first teacher through coaching on age-appropriate activities that foster cognitive growth.
- Promoted school readiness by addressing the individual needs of each child in the areas of cognition, language, social-emotional, and physical development.
- Increased parental engagement in children''s education by facilitating group meetings focused on sharing experiences and learning from one another.
- Established trust with families by maintaining confidentiality and demonstrating cultural sensitivity during home visits.
- Maintained a caseload of up to 20 families while adhering to strict visitation schedules set forth by funders or regulatory agencies.
- Provided crisis intervention when necessary, connecting families with appropriate supports and resources to address immediate needs.
- Provided ongoing case monitoring and evaluation to formulate and update care plans.
- Connected families with community resources, increasing access to essential services such as healthcare, housing assistance, and educational opportunities.
- Maintained records of client care by documenting visits and interviews and preparing reports of evaluations and observations.
- Developed strong partnerships with local schools and childcare providers to ease transitions between programs and promote continuity of care.
- Prepared monthly calendars with educational needs and activities.
- Strengthened parent-child relationships through modeling effective communication and interaction techniques.
- Helped to educate parents and assisted with educational planning and decision making for children, Assisting non English speaking parents with school meetings and evaluation as needed.
Education
Certified Professional Interpreter - Spanish Interpreter
Language Line Academy
Monterey, CA06.2021
Associate Of Baccalaureate Studies - Teaching English As A Second Language
Universidad Interamericana
Bayamón P.R 05.2021
Associate Degree - Early Childhood Education
Smart Horizon
Orlando, FL07.2018
Skills
- Fluent Spanish & English
- Language Fluency
- Verbal Communication
- Memory retention
- Confidentiality Practices
- Note-taking Techniques
- Interpersonal Communication
- Telephone interpreting
- Interpretation Equipment
- Technical & Legal Terminology
- Cross-cultural communication
- Code of Ethics
- Business Terminology
- Intercultural Sensitivity
- Attention to Detail
- Ethical Codes Adherence
- Teacher Education
- Teamwork and Collaboration
- Active Listening
- Effective Communication
- Professionalism
- Continuous Improvement
- Adaptability
- Goal Setting
- Organizational Skills
- Reliability
- Confidential Information Protection
- Regulatory Compliance
- Information Interpretation
- Personnel Supervision
- Decision-Making
- Client Service
- Language Teaching
- Relationship Building
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Spanish Interpreter
Language Line Solution / USCIS
05.2021 - Current
Home Visitor / Social Service& Community Outreach
Central Florida Child Health Program, Inc. Cms Primary Care Network
09.2019 - 06.2022
Home Visitor / Social Services
Children Home Society of Florida
09.2016 - 07.2019
Certified Professional Interpreter - Spanish Interpreter
Language Line Academy
Associate Of Baccalaureate Studies - Teaching English As A Second Language
Universidad Interamericana
Associate Degree - Early Childhood Education
Smart Horizon
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