Wassim ElRefai

• Analyzed market trends and identified new business opportunities.
• Ensured compliance with industry regulations and company policies.
• Maintained financial records, prepared budgets, and monitored expenditures of all branches.
• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
• Negotiated pricing agreements with vendors and suppliers based on organizational needs.
• Designed and executed marketing and sales strategies to increase market share.
• Managed inventory levels and supply chain operations to meet production and sales demands.

• Listened to customers to understand needs and refer to optimal services.

• Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.

• Cultivated productive relationships with existing customers through exceptional follow-up after sales.

• Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.

• Priced out products for customers and drew up sales paperwork.

• Followed-up with clients after installations to assess quality service and customer satisfaction.

• Used CRM database to track referral and appointment data.

• Reviewed credit histories from applicants and determined feasibility of granting requested loans.

• Observed corporate and federal regulatory policies in terms of data security, privacy and confidentiality.

• Recommended loan approvals and denials based on customer loan application reviews.
• Delivered high levels of customer service to facilitate smooth processes.

• Reviewed loan agreements to confirm completeness and accuracy.

• Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.

• Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.

• Met with applicants to obtain information for loan applications and answer questions about process.

• Submitted loan applications to underwriter for verification and recommendations.

• Educated customers on variety of loan products and available credit options to promote valuable decision-making.

• Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.

• Built referral business by meeting with local financial planning, home builders and real estate professionals.

• Developed long-term relationships with venues and clients by maintaining consistent communication and excellent customer service.
• Identified potential customers, accounts and markets and cultivated relationships to achieve assigned revenue goal.
• Quoted pricing and met with clients and hotel management to plan and organize functions.
• Managed hotel sales and marketing plans to accurately interpret and support business objectives.
• Developed and implemented strategic plans to increase market share for hospital products.
• Attended trade shows, community events and industry meetings to build and maintain rapport with competitor hotels, lead sources, clients and local community.
• Coached, developed and motivated team to achieve revenue goals.
• Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
• Created a positive work environment for staff by providing guidance, support, recognition and motivation.
• Organized special events such as conferences or meetings in the hotel premises ensuring smooth running of activities according to plan.

• Identified opportunities to improve customer service processes and procedures.
• Assisted customers in opening new accounts and resolving any queries or issues they had.
• Provided support during onboarding process for new customers as well as existing ones.
• Managed client communications related to daily transactions, service delivery and operational controls.
• Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
• Achieved client loyalty through quality, productivity, service and proactive management.
• Negotiated terms and conditions of client contracts to ensure mutual satisfaction.

• Prioritized work based on business demands and freight delivery times.
• Analyzed client orders and deadlines with available driving personnel to plan and execute assignments.
• Directed team activities by establishing task priorities and providing guidance.
• Supported logistics department by leveraging existing resources with cost-effective savings.
• Reviewed logistics performance with customers against service agreements, targets and benchmarks.
• Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing ...
• Created and enforced policies and procedures for entire logistics team.
• Established transportation cost standards and economical shipping practices.
• Monitored product import or export processes to verify compliance with regulatory or legal requirements.

• Organized and maintained inventory of furniture products, ensuring accuracy of stock levels.
• Developed and implemented processes to improve the efficiency of furniture delivery and installation services.
• Coordinated with vendors to purchase new furniture in accordance with budgetary guidelines & timely delivery.
• Created weekly reports detailing sales performance of each product line.
• Developed event themes and concepts to ensure successful execution of events.
• Developed and implemented event plans, including budgets, venues, catering, décor, entertainment and special guests.
• Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.

• Developed and implemented processes to improve the efficiency of furniture delivery and installation services.
• Coordinated with vendors to purchase new furniture in accordance with budgetary guidelines.
• Created weekly reports detailing sales performance of each product line.
• Provided customer service support for clients who had purchased furniture from the store.
• Trained staff on proper handling techniques for moving and assembling furniture items safely and efficiently.
• Established and built customer relationships through targeted outreach and initiatives.
• Designed sales and service strategies to improve revenue and retention.
• Participated in community events to promote brand awareness.