Wassim Sghairi

As a dedicated Customer Care Specialist with a strong background in design and data analytics, I am driven by a commitment to delivering outstanding service and support to customers. With a university degree in furniture design from ESSTED University and over a decade of experience in the customer care industry, I have honed my skills in ways that blend creativity with analytical precision.One of my key strengths lies in my proficiency with data analytics, particularly in Excel. I have a proven track record of leveraging data-driven insights to improve customer satisfaction and operational efficiency. This includes harnessing Excels powerful features to extract actionable information and drive strategic decision-making.In my previous roles, I excelled in quality task management, consistently ensuring that every customer interaction met the highest standards of service. My strong problem-solving abilities, combined with my design and data analytical expertise, have allowed me to address customer inquiries and concerns with precision and empathy.

My mission is to continue elevating the customer experience by infusing artistry, data-driven insights, and a dedication to quality into every interaction. I am passionate about helping others and am eager to bring my unique blend of design, data analytics, and quality-focused expertise to a new challenge. Let's connect and explore how I can contribute to creating exceptional customer experiences."

• Documented and resolved wfm task which led improve in the quality of the service level at the call center
• Used Microsoft Excel to develop agents tracking spreadsheets.