Watchy Douteau
TAMPA,FL
Summary
At Tampa General Hospital, I excelled as a Unit Secretary, enhancing patient satisfaction through meticulous medical records maintenance and exceptional customer service. Leveraging strong organization and incoming call management skills, I improved unit workflow and ensured efficient patient care. My proactive approach and ability to thrive under pressure significantly contributed to the team's success.
Overview
1
1
year of professional experience
Work History
Unit Secretary
Deborah Chambers
01.2025 - Current
Unit Secretary
Megan
07.2024 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Maintained current and accurate medical records for patients.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
Skills
- Incoming call reception
- Strong organization
- Customer service
- Telephone reception
- Appointment scheduling
- Incoming call management
- Patient scheduling
- Medical records maintenance
Languages
French
Full Professional
Timeline
Unit Secretary
Deborah Chambers
01.2025 - Current
Unit Secretary
Megan
07.2024 - Current
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