Watiana Franklin
Enrichment Leader Manager
Vallejo,CA
Summary
High-energy Recreational Director adept at developing exciting calendar events to maximize budgetary resources while fulfilling community desires. Talented problem-solver with personable and open style. Friendly and personable group leader gifted in helping participants of all skill levels enjoy and engage in activities. Effective keeping everyone safe and events fun for all involved. Specializing in Enrichment Lead Manager in Memory Care.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Enrichment Leader
Belmont Village Senior Living Albany
02.2023 - Current
- Managed resident behavior effectively by maintaining consistency, setting clear expectations during enrichment activities and motivating residents to function at the highest level of independence.
- Implemented strategies aimed at increasing engagement among residents or those experiencing difficulties with specific concepts.
- Coordinated programs, activities, and staff aspects to create a cohesive, supportive environment for all residents while adhering to state policies
- Monitored admission trends to anticipate resource allocation requirements effectively for physician visits, meal planning, and family visits.
- Continuously sought opportunities for professional development to remain current on best practices in education, enrichment programming, and cognitive development.
Guest Service Coordinator/ Activity Assistant
Chaparral House
04.2022 - 02.2023
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Spearheaded volunteer programs that positively impacted local communities while showcasing the company''s commitment to social responsibility.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Loss Prevention Specialist
Ross Dress For Less
10.2021 - 04.2022
- Performed regular audits of inventory levels, identifying discrepancies and taking corrective action where necessary.
- Collaborated with management to develop effective loss prevention policies and procedures tailored to store-specific needs.
- Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
- Trained new employees on company loss prevention protocols, contributing to a culture of accountability and vigilance.
Caregiver
Kindred at Home
08.2020 - 01.2021
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
Key Holder/Sales Lead
Icing By Claire's
01.2018 - 08.2018
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Coordinated promotional events, driving foot traffic to the store and boosting sales revenue.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
Education
Associate of Arts - Communications
Southeastern Community College
Keokuk, IA 05.2017 - 05.2018
Bachelor of Science - Pyschology
New Mexico Highland University
Online 05.2001 -
Skills
Partnership Building
Program Management
Team Management
Organizational Skills
Enrichment Leading
Activities Director
Memory Care
Store Management
Childcare development
Caregiving
Coaching
Meal Preparation
Senior Care
Leadership
Collegiate Basketball
Social media management
Restaurant experience
Home Care
MS Office
Communications
Computer skills
Time Management
Cash handling
Customer service
Driving
Guest services
Google Docs
Front desk
Memory care
Fitness for older adults
Assisted living
Microsoft Word
Windows
Leadership
Adult day care
Activity Assistant Senior Living
Management
Filing
Supervising experience
Supervising experience
Management
Training facilitation
Certification
CPR/First Aid, 06/01/22, 06/01/24
Additional Information
I Have always worked with children as a side job since I was 10 years old. From babysitting to teaching different subjects. I am great with all ages children. Although, I'm watching/ teaching them I also learn a lot for them as well. With that being said I do have lots of patience and a true understanding when it comes to children.
I would say that I am a all around people person which means people have the tendency to open up to me. Often times making me feel like a "therapist". Surprisingly, I don't mind and have helped many people (friends, family, even strangers) through various situations in their lives.
Assessments
- Retail customer service, Proficient, 05/01/22
- Customer focus & orientation, Proficient, 05/01/22
- Sales skills, Proficient, 03/01/22
Collegiate Athletic Scholar
Earned multiple full athletic scholarships in women's basketball
Timeline
Enrichment Leader
Belmont Village Senior Living Albany
02.2023 - Current
Guest Service Coordinator/ Activity Assistant
Chaparral House
04.2022 - 02.2023
Loss Prevention Specialist
Ross Dress For Less
10.2021 - 04.2022
Caregiver
Kindred at Home
08.2020 - 01.2021
Key Holder/Sales Lead
Icing By Claire's
01.2018 - 08.2018
Associate of Arts - Communications
Southeastern Community College
05.2017 - 05.2018
Bachelor of Science - Pyschology
New Mexico Highland University
05.2001 -