WATISHA MARTIN
Washington
Summary
Detail-oriented professional dedicated to delivering exceptional customer service. Strong focus on providing accurate and timely data for proper reimbursement of patient services. Consistently maintains a high standard of quality by adhering to established policies, procedures, and guidelines. Adept at handling sensitive and confidential information while safeguarding data to ensure utmost privacy and security.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
Department of Human Services-DFACS
06.2024 - Current
- Provides/coordinates services to customers that call or visit the office
- Provides follow-up and/or customer service to resolve any issues
- Screens and registers application for all OFI Eligibility programs offered
- Routinely uses electronic applications, Document imaging, and eligibility systems
Concession Stand / Customer Service Volunteer
Pete Gartrell Community Center
01.2019 - Current
- Manage cash register, process transactions, accept payments, and ensure accuracy of cash drawer
- Take orders, serve food and beverages, and provide top-notch customer service
Customer Service Representative
Community Medical Associates
08.2023 - 06.2024
- Answering phones to respond to all inquiries made by patients, insurance companies and other medical facilities
- Responsible for providing effective customer service to patients, insurance companies and other medical facilities
- Responding to patient's questions and needs by editing, canceling and re-scheduling appointment according to clinic protocols
Direct Care Associate
Soto ALG
06.2019 - 03.2023
- Assist with adults with disabilities
- Provides support and supervision to adults with developmental disabilities
- Day service program offers community access, prevocational training, and supported employment services to adults with disabilities using our direct care team who serve as group leaders
Warehouse Assistant Manager / Customer Service Associate
Cable and Other Things Too, Inc.
07.2013 - 01.2019
- Helped plan, direct and maintain an efficient warehouse operation
- Assisted customers with any questions and quoted prices
- Organized and managed incoming and outgoing equipment, and kept thorough documentation of inventory to ensure accuracy, completeness, and condition of items
- Ensured compliance with company policies and procedures
- Built relationships and stayed attentive to employees by motivating them to succeed and improve
Education
Associate of Science Degree in Health Sciences – Medical Office and Billing Specialist - Medical Billing
Ultimate Medical Academy
Tampa, FL06.2019
Diploma -
Washington-Wilkes High School
06.1996
Skills
- Insurance Verification & Reimbursement Processing
- Medicare / Medicaid Government Payers
- Third Party Payers
- Medical Billing
- Medical Office
- Medical Administrative
- Patient Registration
- Medical Practice Management Systems
- Introduction to CPT & ICD-9 Coding
- Medical Terminology
- Medical Records Management for the Billing Specialist
- HIPAA Compliance
Timeline
Customer Service Associate
Department of Human Services-DFACS
06.2024 - Current
Customer Service Representative
Community Medical Associates
08.2023 - 06.2024
Direct Care Associate
Soto ALG
06.2019 - 03.2023
Concession Stand / Customer Service Volunteer
Pete Gartrell Community Center
01.2019 - Current
Warehouse Assistant Manager / Customer Service Associate
Cable and Other Things Too, Inc.
07.2013 - 01.2019
Diploma -
Washington-Wilkes High School
Associate of Science Degree in Health Sciences – Medical Office and Billing Specialist - Medical Billing
Ultimate Medical Academy
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