Summary
Overview
Work History
Education
Skills
Timeline
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WATSAMON (JENNY) JANTHARAPHICHAI

Sales And Customer Service-oriented
Hong Kong,Hong Kong

Summary

Dynamic sales and customer service professional with proven experience in client relations, cross-functional teamwork, and bilingual support (Thai, English). Skilled in sales, customer support, and digital campaign management. Seeking a full-time role to leverage strong interpersonal and problem-solving abilities.

Overview

14
14
years of professional experience
7
7
years of post-secondary education

Work History

Sales Associate

FXCM (Stratos Group Services Limited)
07.2023 - Current
  • Acquire and support clients for Forex and CFD trading products in Thai, English.
  • Ensure all clients onboarding and KYC documentation meets regulatory standards and internal compliance requirements.
  • Collaborate with teams to achieve sales targets and execute marketing campaigns.
  • Maintain accurate client and sales records in CRM.

Customer Relations Officer - Thai

Payoneer Hong Kong
01.2022 - 06.2023
  • Consistently achieved 100% of daily KPIs by efficiently resolving customer inquiries via calls, social media, and email.
  • Maintained a 90% customer satisfaction rate through high-quality service delivery.
  • Identified upselling opportunities and promoted relevant products and services.
  • Integrated Thai social media support (Line OA), resulting in a 10% increase in new account registrations.
  • Prepared and analyzed monthly social media insight reports.
  • Educated customers on billing, payment processing, and support policies.
  • Collaborated with sales and marketing teams to support client acquisition and retention.

Sales and Clients Representative

Gondola Technology Co., Limited
07.2021 - 01.2022
  • Partnered with the marketing team to develop and execute online advertising campaigns for "KVB PRIME THAILAND."
  • Founded the financial Facebook fanpage "Dowtraderja."
  • Proofread Thai content for the company website.
  • Organized and hosted webinars, achieving a 50% new account registration rate.
  • Recruited and trained Thai-speaking staffs in Taiwan, ensuring high service standards.
  • Established and managed an affiliate team in Thailand.
  • Conducted daily lead calls to build and maintain a robust sales pipeline.

Customer Care Associate

Chanel (Hong Kong) Limited
10.2020 - 07.2021
  • Managed high-volume inbound calls and emails, averaging 60+ interactions daily.
  • Provided product and service information, assisted with merchandise location, and promoted key items.
  • Logged customer interactions and solutions in the internal database.
  • Resolved customer complaints and provided customized solutions to enhance satisfaction.

Sales & Business Development Officer

ADS Securities Hong Kong Limited
06.2019 - 10.2020
  • Proofread Thai content for the corporate website.
  • Developed email templates and content for Salesforce CRM.
  • Coordinated with marketing to launch online advertising campaigns.
  • Conducted manual testing of client support systems on MT4.
  • Managed 50-60 lead calls daily to support business development.
  • Successfully launched the "Inbound Call Center Flow" project for ADSS Thailand.
  • Prepared and presented weekly and monthly reports to the Sales Director.

Assistant Sales Manager (Business Development)

Transcosmos (Thailand) Co., Ltd
06.2014 - 06.2016
  • Achieved 90% of sales targets by Q4 2015.
  • Implemented in-house contact center outsourcing projects.
  • Prospected clients through company website and seminars.
  • Customized solutions to meet client needs and closed deals.
  • Managed client relationships to ensure contract renewals.
  • Collaborated with Operations, IT, and HR teams for sales support.
  • Reported progress to management on a weekly and monthly basis.

Marketing Coordinator

Central Marketing Group (CMG)
11.2012 - 11.2013
  • Coordinated marketing campaigns and in-shop promotions for "Urban Studio."
  • Managed social media channels and organized events and product exhibitions.
  • Created promotional materials and collaborated with design and media teams.
  • Tracked and analyzed campaign responses for continuous improvement.

Customer Service Agent

DHL Express International (Thailand) Co. ltd
05.2011 - 04.2012
  • Managed 80-120 inbound calls daily, providing courteous and professional service.
  • Identified opportunities for up-selling and referred leads to the sales team.
  • Demonstrated adaptability in a fast-paced and dynamic environment.
  • Worked flexible hours, including weekends and holidays.

Education

Bachelor of Arts - Chinese Business

Mae Fah Luang University
Thailand
05.2005 - 10.2010

Advanced Diploma Program - Cantonese

The Chinese University of Hongkong
Yale-China Chinese Language Centre - Hong Kong
06.2017 - 03.2019

Skills

Sales & Customer Service

Bilingual Support (Thai, English)
Social Media & Digital Campaigns
Salesforce, MT4, Microsoft Office
Team Collaboration & Training
Organizational & Time Management

Timeline

Sales Associate

FXCM (Stratos Group Services Limited)
07.2023 - Current

Customer Relations Officer - Thai

Payoneer Hong Kong
01.2022 - 06.2023

Sales and Clients Representative

Gondola Technology Co., Limited
07.2021 - 01.2022

Customer Care Associate

Chanel (Hong Kong) Limited
10.2020 - 07.2021

Sales & Business Development Officer

ADS Securities Hong Kong Limited
06.2019 - 10.2020

Advanced Diploma Program - Cantonese

The Chinese University of Hongkong
06.2017 - 03.2019

Assistant Sales Manager (Business Development)

Transcosmos (Thailand) Co., Ltd
06.2014 - 06.2016

Marketing Coordinator

Central Marketing Group (CMG)
11.2012 - 11.2013

Customer Service Agent

DHL Express International (Thailand) Co. ltd
05.2011 - 04.2012

Bachelor of Arts - Chinese Business

Mae Fah Luang University
05.2005 - 10.2010

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