Watsika Tupwat
Whittier,CA
Summary
Experienced with team leadership, delivering operational efficiency and project success. Utilizes strategic planning to drive productivity and process improvements. Track record of effective communication and conflict resolution.
Overview
18
18
years of professional experience
Work History
Senior Supervisor
Virgin Atlantic Airlines LAX Airport
Los Angeles, CA
02.2022 - 03.2024
- Supervised daily airport operations, ensuring adherence to safety protocols and regulatory compliance.
- Coordinated with ground crew to optimize flight turnaround times and enhance passenger service experiences.
- Implemented training programs for new staff, improving team efficiency and operational knowledge.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to airline services.
- Monitored performance metrics to identify areas for process improvement and operational excellence.
Airport Customer Service Agent
Virgin Atlantic Airlines LAX Airport
Los Angeles, CA
02.2019 - 03.2024
- Provided exceptional customer service to passengers, ensuring satisfaction and resolving inquiries efficiently.
- Managed check-in processes, including boarding passes and baggage handling, enhancing operational flow.
- Trained new staff on customer service protocols and airport procedures, fostering team development.
- Collaborated with airline representatives to coordinate flight schedules and address passenger needs promptly.
Airport Ticketing
Virgin Atlantic Airlines LAX Airport
Los Angeles, CA
04.2020 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Processed ticket sales and handled customer inquiries efficiently.
Airport Supervisor
China Southern Airline LAX Airport
Los Angeles
06.2016 - 01.2019
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored staff on best practices and operational procedures.
- Implemented process improvements, enhancing workflow efficiency and productivity.
- Conducted performance evaluations, fostering employee development and accountability.
Airport Ticket Agent
China Southern Airline – LAX Airport
11.2016 - 01.2019
- Greet customers, check luggage, assign seating, assist ticket purchase, rebook flights and handle any changes in reservations.
Airline Customer Service Agent
China Southern Airline – LAX Airport
06.2019 - 01.2019
- Greet customers, check passengers in, handle baggage and assist with boarding / deplaning passengers.
Receptionist / Assistant Manager
Modern Pamper Salon – North Hollywood, CA
North Hollywood, CA
09.2014 - 06.2015
- Greet customers, answer phones, book appointments, call to confirm appointments, handle payment transactions, open and close the salon and oversee personnel duties and productivity.
Head Server / Back Office Manager
Minatto Restaurant – Woodland Hills, CA
Woodland Hills, CA
07.2009 - 09.2014
- Greet customers, take orders, run food/drink orders, handle payment transactions, clean tables, set tables, assist with side jobs, help with scheduling, train new servers, assign tasks, solve customer complaints and check daily inventory.
Cashier / Server
Todai Restaurant – Glendale, CA
Glendale, CA
07.2006 - 06.2009
- Greet customers, take orders, run food/drink orders, handle payment transactions, clean tables, set tables, assist with side jobs, answer phones, take to-go orders and pack to-go orders.
Education
Flight Attendant and Travel Career Program Certificate -
Glendale Community College
Glendale, CA01.2014
High School - undefined
Herbert Hoover High School
Glendale, CA01.2007
Skills
- Proficient in Microsoft Words and Excel
- Bilingual in Thai and English
- Certified in CPR and First Aid
Timeline
Senior Supervisor
Virgin Atlantic Airlines LAX Airport
02.2022 - 03.2024
Airport Ticketing
Virgin Atlantic Airlines LAX Airport
04.2020 - 03.2024
Airline Customer Service Agent
China Southern Airline – LAX Airport
06.2019 - 01.2019
Airport Customer Service Agent
Virgin Atlantic Airlines LAX Airport
02.2019 - 03.2024
Airport Ticket Agent
China Southern Airline – LAX Airport
11.2016 - 01.2019
Airport Supervisor
China Southern Airline LAX Airport
06.2016 - 01.2019
Receptionist / Assistant Manager
Modern Pamper Salon – North Hollywood, CA
09.2014 - 06.2015
Head Server / Back Office Manager
Minatto Restaurant – Woodland Hills, CA
07.2009 - 09.2014
Cashier / Server
Todai Restaurant – Glendale, CA
07.2006 - 06.2009
High School - undefined
Herbert Hoover High School
Flight Attendant and Travel Career Program Certificate -
Glendale Community College