Watson Paul
Hyde Park,MA
Summary
Solution-oriented Help Desk Analyst known for high productivity and efficient task completion. Skilled in troubleshooting, technical support, and customer service, ensuring quick resolution to IT issues. Excel in communication, problem-solving, and adaptability, bringing valuable soft skills to every interaction with users. Approach challenges with patience and understanding, fostering positive user experiences while maintaining system integrity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Field Technician
Beth Isreal Deaconess Medical Center
Boston, Massachusetts
08.2025 - Current
- Installed and configured computer systems for various client environments.
- Diagnosed hardware and software issues to ensure optimal system performance.
- Provided remote and on-site technical support to end-users promptly.
- Installed, configured and tested workstations, laptops, printers and other peripherals.
- Monitored server performance metrics utilizing monitoring tools such as SolarWinds Orion NPM.
- Created user accounts within Active Directory environment while ensuring data integrity.
- Deployed new systems with appropriate operating systems and applications software.
- Resolved customer inquiries regarding system operations or malfunctions via telephone or email correspondence.
- Performed troubleshooting on network related issues including LAN and WAN connectivity problems.
- Maintained inventory records of all IT equipment and accessories issued to customers.
- Analyzed computer logs in order to detect any irregularities or errors that may occur during operation.
Desktop Support Technician Contract
Atrius Health
Brookline, Massachusetts
07.2025 - 08.2025
- Deploy computer
- Windows 11 migration
- Active director
- Desktop instalation with monitor
- Data transfer
- Install Software
- Imaging Computer
- Installed and configured computer systems and peripherals for staff.
- Assisted in maintaining inventory of IT equipment and supplies.
- Assisted with the installation of new computers, peripherals and other IT-related equipment.
- Installed and configured hardware such as printers, scanners, monitors, keyboards and mice.
- Microsoft 365
IT Support Hardware and Software
Lenovo
Boston, MA
09.2024 - 07.2025
- Operated equipment and machinery according to safety guidelines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
- Completed routine maintenance and repair.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Windows 11 Support
- Deployment , Active Direcyory , Windows 10&11 Image
- Office 365
- Windows 11 Migration
- Service Now Ticketing System
- Smart Deploy
- Microsoft Deployment Tool
Sterile Processing Technician
New England Baptist Hospital
Boston, Massachusetts
03.2023 - 09.2024
- Trained personnel on proper use of sterile processing equipment as needed.
- Participated in quality assurance programs designed to identify areas needing improvement.
- Assisted in ordering supplies necessary for effective operation of the sterile processing department.
Supply Chain Analyst
Claflin
Boston, Massachusetts
12.2022 - 03.2023
- Performed root cause analysis when issues arose within the supply chain process or between partners.
- Generated ad-hoc reports as needed by stakeholders in order to provide insights into current trends or gaps in service level agreements.
- Conducted detailed analysis of supply chain processes to identify areas of improvement and develop solutions.
Education
Comptia Security + - Comptia Security +
BH College Course
06.2025 - 12.2026
Associate of Science - Cyber Security
Quincy College
Quincy, MA 09.2025 -
Graduate Certificate - Security & Information Technology
Bunker Hill Community College
Charlestown, MA 09.2024 -
Skills
- Hardware installation
- Technical documentation
- Customer service
- Application support
- Equipment installation
- Network Security
- Computer Security
- Coding Python
- c
- troubleshooting windows and macs
- Verry good in resolving tickets
- Problem solver for hardware/software issues
- Service now
- Software installation
- Cloud computing
- Microsoft 365
- Active directory
- Deploy and imaging Computer
- Repair hardware
- Give and remove access for user
- Creat new account for employee
- Answer phone call
- Troubleshouting network and PC
- System diagnostics
- Remote support
- User support
- Windows 11 migration
- Active Directory (AD)
- Service now
Information Technology Tech
Hardware , Soaftware suport , Troubleshooting , Networking Support ,
Support , Windows 11 Image Creation , Deployment , Window 10 & 11 Migration
Active Directory , Microsoft Deployment Tool , Smart Deploy tool , Service Ticketing system , Customer Support , User Support , Onsite or Remote Service Support ,
Zendesk support certificate
Helpdesk support
Certification
- CCNA networking Cisco Certificate
- IT essantial Certificate
- AWS certificate
- Lenovo and Dell Computer Hardware certificate
- Zendesk Helpdesk Certificate
Timeline
Associate of Science - Cyber Security
Quincy College
09.2025 -
IT Field Technician
Beth Isreal Deaconess Medical Center
08.2025 - Current
Desktop Support Technician Contract
Atrius Health
07.2025 - 08.2025
Comptia Security + - Comptia Security +
BH College Course
06.2025 - 12.2026
IT Support Hardware and Software
Lenovo
09.2024 - 07.2025
Graduate Certificate - Security & Information Technology
Bunker Hill Community College
09.2024 -
Sterile Processing Technician
New England Baptist Hospital
03.2023 - 09.2024
Supply Chain Analyst
Claflin
12.2022 - 03.2023
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