Watson Paul
IT networking security engineer
Boston,MA
Overview
1
1
Certification
2027
2027
years of professional experience
4
4
years of post-secondary education
Work History
IT Support Engineer
Amazon
boston, MA
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Installed and configured operating systems and applications.
IT Support Engineer
Biontech
cambridge , MA
- Helped streamline repair processes and update procedures for support action consistency.
- Configured and tested new software and hardware.
- Generated reports to track performance and analyze trends.
- Configured hardware, devices, and software to set up work stations for employees.
IT Field Technician
Beth Isreal Deaconess Medical Center
Boston, Massachusetts
08.2025 - Current
- Installed and configured computer systems for various client environments.
- Diagnosed hardware and software issues to ensure optimal system performance.
- Provided remote and on-site technical support to end-users promptly.
- Installed, configured and tested workstations, laptops, printers and other peripherals.
- Monitored server performance metrics utilizing monitoring tools such as SolarWinds Orion NPM.
- Created user accounts within Active Directory environment while ensuring data integrity.
- Deployed new systems with appropriate operating systems and applications software.
- Resolved customer inquiries regarding system operations or malfunctions via telephone or email correspondence.
- Performed troubleshooting on network related issues including LAN and WAN connectivity problems.
- Maintained inventory records of all IT equipment and accessories issued to customers.
- Analyzed computer logs in order to detect any irregularities or errors that may occur during operation.
Lenovo IT Team Lead
Lenovo ( FIFA Word Cup 2026 )
boston, MA
05.2026 - 07.2026
- Maintained servers and systems to keep networks fully operational during peak periods.
- Diagnosed and troubleshot hardware, software and network issues.
- Developed and implemented preventive maintenance procedures.
- Installed, configured and maintained computer systems and network connections.
- manage and lead team of 6
Desktop Support Technician Contract
Atrius Health
Brookline, Massachusetts
07.2025 - 08.2025
- Deploy computer
- Windows 11 migration
- Active director
- Desktop instalation with monitor
- Data transfer
- Install Software
- Imaging Computer
- Installed and configured computer systems and peripherals for staff.
- Assisted in maintaining inventory of IT equipment and supplies.
- Assisted with the installation of new computers, peripherals and other IT-related equipment.
- Installed and configured hardware such as printers, scanners, monitors, keyboards and mice.
- Microsoft 365
IT Support Hardware and Software
Lenovo
Boston, MA
09.2024 - 07.2025
- Operated equipment and machinery according to safety guidelines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
- Completed routine maintenance and repair.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Windows 11 Support
- Deployment , Active Direcyory , Windows 10&11 Image
- Office 365
- Windows 11 Migration
- Service Now Ticketing System
- Smart Deploy
- Microsoft Deployment Tool
Sterile Processing Technician
New England Baptist Hospital
Boston, Massachusetts
03.2023 - 09.2024
- Trained personnel on proper use of sterile processing equipment as needed.
- Participated in quality assurance programs designed to identify areas needing improvement.
- Assisted in ordering supplies necessary for effective operation of the sterile processing department.
Supply Chain Analyst
Claflin
Boston, Massachusetts
12.2022 - 03.2023
- Performed root cause analysis when issues arose within the supply chain process or between partners.
- Generated ad-hoc reports as needed by stakeholders in order to provide insights into current trends or gaps in service level agreements.
- Conducted detailed analysis of supply chain processes to identify areas of improvement and develop solutions.
Education
Comptia Security + - Comptia Security +
BH College Course
06.2025 - 12.2026
Associate of Science - Cyber Security
Quincy College
Quincy, MA 09.2025 -
Associate of Science - Security & Information Technology
Bunker Hill Community College
Charlestown, MA 09.2024 - 12.2026
Skills
- Hardware installation
- Technical documentation
- Customer service
- Application support
- Equipment installation
- Network Security
- Computer Security
- Coding Python
- c
- troubleshooting windows and macs
- Verry good in resolving tickets
- Problem solver for hardware/software issues
- Service now
- Software installation
- Cloud computing
- Microsoft 365
- Active directory
- Deploy and imaging Computer
- Repair hardware
- Give and remove access for user
- Creat new account for employee
- Answer phone call
- Troubleshouting network and PC
- System diagnostics
- Remote support
- User support
- Windows 11 migration
- Active Directory (AD)
- Service now
Information Technology Tech
Hardware , Soaftware suport , Troubleshooting , Networking Support ,
Support , Windows 11 Image Creation , Deployment , Window 10 & 11 Migration
Active Directory , Microsoft Deployment Tool , Smart Deploy tool , Service Ticketing system , Customer Support , User Support , Onsite or Remote Service Support ,
Zendesk support certificate
Helpdesk support
Certification
- CCNA networking Cisco Certificate
- IT essantial Certificate
- AWS certificate
- Lenovo and Dell Computer Hardware certificate
- Zendesk Helpdesk Certificate
Summary
I am an enterprise-grade IT specialist, cybersecurity strategist, and infrastructure leader with a distinguished career deploying high-stakes technical solutions for world-leading technology corporations, healthcare networks, and highly compliant environments. As the Founder and CEO of iBringYou TechSolutions LLC, I leverage a deep background in global enterprise lifecycle operations to build secure, optimized, and resilient digital architectures.
My professional foundation features a proven track record of delivering critical engineering and infrastructure support across highly regulated corporate landscapes. I have executed hardware deployments and managed endpoint lifecycles for global technology giants Dell Technologies and Lenovo. Additionally, I scaled my expertise into the ultra-secure biotechnology sector as an IT Support / Lab Support Specialist at BioNTech SE, maintaining mission-critical laboratory workstations under strict data integrity frameworks.
My technical reliability and capability under intense operational pressure culminated in being selected to represent Lenovo as the Field Tech Lead for the World Cup matches at Boston’s Gillette Stadium. In this high-pressure environment, I directed stadium-scale endpoint staging, massive hardware deployment, and active system optimization under mission-critical service level agreements (SLAs). My regional footprint across Massachusetts also includes optimizing infrastructure for major institutions like Beth Israel Deaconess Medical Center and managing desktop support operations for Atrius Health.
My hands-on engineering capability is reinforced by a rigorous academic foundation completed in Massachusetts. I studied Cybersecurity at Quincy College and graduated from Bunker Hill Community College with an Associate in Science (A.S.) Degree in Cybersecurity
Timeline
Lenovo IT Team Lead
Lenovo ( FIFA Word Cup 2026 )
05.2026 - 07.2026
Associate of Science - Cyber Security
Quincy College
09.2025 -
IT Field Technician
Beth Isreal Deaconess Medical Center
08.2025 - Current
Desktop Support Technician Contract
Atrius Health
07.2025 - 08.2025
Comptia Security + - Comptia Security +
BH College Course
06.2025 - 12.2026
IT Support Hardware and Software
Lenovo
09.2024 - 07.2025
Associate of Science - Security & Information Technology
Bunker Hill Community College
09.2024 - 12.2026
Sterile Processing Technician
New England Baptist Hospital
03.2023 - 09.2024
Supply Chain Analyst
Claflin
12.2022 - 03.2023
IT Support Engineer
Amazon
IT Support Engineer
Biontech