Watson Stanley Price
The Bronx,NY
Summary
Consistently exceeding goals and customer service objectives; skillfully working with all employees to enhance performance and improve day-to-day operations. Enthusiastic Senior Patient Coordinator-motivated to working with patients, families and staff care team efficiently while always being a friendly, adaptable and collaborative professional successfully thinking of satisfying solutions to complex problems.
Overview
14
14
years of professional experience
Work History
Senior Patient Coordinator
Weill Cornell
11.2022 - Current
- Mentored team members to enhance professional development and accountability adhering to our mission statement.
- Assisted my manager with; coordinator schedules to meet coverage and service demands. and delegated assignments-such as our "Ambassador" role- to help our patients register smoothly with our KIOS system.
- Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
- Evaluated co workers performance and conveyed constructive feedback to improve skills as well as building positive rapport to boost morale and strengthen motivation.
- Verifies patient insurance eligibility and obtains necessary pre-authorization numbers prior to appointment date.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Delivered excellent patient experiences and direct care.
- Responsible for day -to-day administrative/clerical activities; such as filing patient documents and making phone calls to verify appointments.
- Answer phones-responding to inquires and triages calls to appropriate personnel.
Office Supervisor
Securitas
09.2010 - 11.2022
- Access control of building-overseeing 12,000+ individuals 60+ companies.
- Worked together in harmony with property managers and building director to aid in investigations.
- Made sure that certificate of insurances were up to date when it came to contractors working in the building.
- Implemented policies and procedures to improve office operations.
- Answered and transferred phone calls; troubleshooting tenant issues.
- Delegated employee tasks and duties
Education
High School Diploma - Health Professions and Human Services
Borough of Manhattan Community College
199 Chambers Street New York, Ny,1000701.2003
HealthCare Management Certificate -
Weill Cornell
Online11-2024
Skills
- Time Management- I am able to multi-task patient request and complete daily administrative duties
- Good at resolving conflict- In day-to-day operations there are situations that arises that one must be ready for As a supervisor I always remain calm and I ask myself What is the problem? I then focus on policy and procedure to resolving- assuring that all parties are satisfied and happy
- Attention to Detail- when performing daily task; scanning documents into a patient's chart- details are important for example -checking the identifiers such as the phone number, name, DOB, MRN#, address etc
- Critical thinker- as a person in a leadership role it is important to know that we sometimes do not have the answer the important thing to do is recognize that this is not a weakness; utilize your team to find out the answer and apply it to memory
Accomplishments
I completed a (3) month online course with Weill Cornell
I have received a certification in "HealthCare Management".
Looking back at my past work history; managing individuals. I honestly thought that I could not learn anything new because as a manager I had the "I've seen it all" attitude because I have managed and supervised since the age of 18. Taking this course has refreshed my perspective and have allowed me to develop a new managerial style. Completing this course has enlightened me in regard to developing a highly performing team; building morale and following up with team members to helping them grow with the company and more and having the understanding that a manager is as strong as his passion is to the company; not only knowing but demonstrating the mission statement in all that I do.
Weill Cornell "HealthCare Management" Certificate
Taking this course; These are the skills which qualifies me for the position in which I am applying:
- Managing People in a Healthcare Setting
- Assessing Your Organization's Finances
- Planning Healthcare Investments and Marketing
- Addressing Healthcare Economics
- Guiding My Organization’s Costs and Budgets
- Improving Quality and Performance of Healthcare Services
- Navigating the Healthcare Regulatory Environment
Timeline
Senior Patient Coordinator
Weill Cornell
11.2022 - Current
Office Supervisor
Securitas
09.2010 - 11.2022
High School Diploma - Health Professions and Human Services
Borough of Manhattan Community College
HealthCare Management Certificate -
Weill Cornell
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