Watts Shumate
Atlanta,Georgia
Summary
Seasoned Customer Success Project Manager with proven track record in driving adoption and upsell opportunities for Microsoft's Modern Work suite. Known for building strong customer relationships and managing projects with efficiency and speed. Comprehensive background in Project Management, Presentation Building, Relationship Management, Sales, and Cross-Team Collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Success Scale Architect
Accenture/Microsoft
07.2023 - Current
- Drive adoption and consumption of key Modern Work tools (EXO, SPO, Intune, Teams, and Copilot) for ~150 Enterprise accounts across 5 OUs
- Serve as a Project Manager, accelerating customer deployments by cross-collaborating across the Microsoft ecosystem to provide customers with Workshops, Demos, Access to Technical Experts, etc. to thoroughly support customer initiatives
- Improve customer relationships by helping to enroll clients in early-access programs or providing access to unique learning resources focused on transformative technology like Copilot
- Added more than 150k MAU over 1.5 years in related Modern Work tools
Project Manager
Accenture/Microsoft
07.2021 - 07.2023
- Served as the Lead Project Manager for the CMD Success team (Calling, Meeting, Devices) where we targeted moving the top 150 Cisco Compete Scenarios onto Teams Phones up to 2022 where we shifted focus to all E5 Enterprise accounts.
- Assisted Account Teams in contract proposals designed to sell Teams Phones licenses by developing content, outlining potential Pilot/POC Timelines, Deployment Timelines, and offering access to our webinar series
- Worked with the CMD engineering group to develop set timelines, schedule VBD sessions/additional deep dives, and facilitate comprehensive Teams Phones deployments
Modern Work Customer Success Manager
Accenture/Microsoft
07.2019 - 07.2021
- Worked with customers to drive intent and deployment towards Microsoft Teams in both SMC and ENT OUs
- Owned projects start to finish, developing timelines, key milestones, and overall success criteria
- Finished each year ~250% of our yearly MAU goals, including driving >150k MAU YoY, and adding additional pipeline
Education
Bachelor of Science - Sports Leadership And Management
Miami University
05.2018
Skills
- Complex Problem-Solving
- Project Management
- Relationship Management
- Microsoft Modern Work/Cloud
- Leadership & Collaboration
- Partner Relations
- Sales Enablement
- Content Development
Certification
Microsoft Teams Voice Engineer: MS 720
Timeline
Customer Success Scale Architect
Accenture/Microsoft
07.2023 - Current
Project Manager
Accenture/Microsoft
07.2021 - 07.2023
Modern Work Customer Success Manager
Accenture/Microsoft
07.2019 - 07.2021
Bachelor of Science - Sports Leadership And Management
Miami University
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