Hi, I’m
Waukesha Carter
Communication & Business Operations
Independence,MO
Summary
Experienced professional with a proven track record of maximizing revenue, delivering exceptional customer service, and efficiently resolving issues. Demonstrated expertise in leasing, sales, and maintaining high levels of client satisfaction. Results-driven individual who consistently exceeds goals and thrives in fast-paced environments.
Overview
18
years of professional experience
Work History
TurboTax
Tax Consultant
01.2024 - Current
Job overview
- Facilitated smooth communication between clients and taxing authorities during inquiries or disputes, achieving favorable outcomes.
- Streamlined tax preparation process for increased efficiency and accuracy.
- Educated clients about the impact of life events on their taxes, helping them make informed decisions.
- Evaluated client financial records to identify opportunities for reducing taxable income through strategic planning.
- Maintained positive relationships with both existing and prospective clientele through excellent customer service and responsiveness.
Real GG LLC
Owner
03.2021 - Current
Job overview
- Directed and supervised all aspects of Real GG LLC Janitorial Businessman's functions.
- Developed tailored solutions for achieving corporate targets.
- Guide workforce consistently to achieve operational effectiveness.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Lund Company
Leasing Agent
09.2023 - 03.2024
Job overview
- Excelled in offering top-notch assistance to future tenants.
- Showed unoccupied spaces to potential leaseholders.
- Managed all stages of leasing with precision and consistency.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
Broad Management Group
Leasing Agent
11.2022 - 08.2023
Job overview
- Brought fresh leasing opportunities through strategic outreach efforts.
- Administered payment processes for resident accounts.
- Coordinated repair schedules based on resident needs.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
CarMax
Customer Service Consultant
06.2021 - 07.2022
Job overview
- Provided tailored responses to customer inquiries on product details.
- Applied effective communication techniques to understand customer needs and deliver solutions.
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Handled high call volumes while maintaining a courteous and professional demeanor.
Hendrick Chevrolet
Internet Sales Manager
08.2007 - 06.2021
Job overview
- Converted leads by efficiently answering incoming appointment calls with prepared scripts
- Expertly navigated the entire buying process with exceptional customer service.
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
Education
Wright Career College
Certified Medical Assistant
Skills
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
- Excellent attention to detail oriented
- Guest satisfaction
- Written and oral communication
- Fast learner
Timeline
Tax Consultant
TurboTax
01.2024 - Current
Leasing Agent
Lund Company
09.2023 - 03.2024
Leasing Agent
Broad Management Group
11.2022 - 08.2023
Customer Service Consultant
CarMax
06.2021 - 07.2022
Owner
Real GG LLC
03.2021 - Current
Internet Sales Manager
Hendrick Chevrolet
08.2007 - 06.2021
Wright Career College
Certified Medical Assistant
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