Waverly Stevens
Casper,WY
Summary
Results-driven professional with extensive experience at Food Bank of Wyoming, specializing in database management and relationship building. Achievements include optimizing program efficiency and enhancing customer relations through streamlined operations and improved partner onboarding processes. Proficient in Microsoft Office Suite, with strong analytical skills and a talent for effective problem-solving. Career aspirations focus on leveraging expertise to drive operational excellence in community service initiatives.
Overview
8
8
years of professional experience
Work History
Programs Support Associate
Food Bank of Wyoming
Casper, WY
12.2022 - Current
- Successfully manage the onboarding process for new clients, ensuring efficient and effective integration into the organization.
- Provide administrative support for program operations, including scheduling meetings, and maintaining records such as applications, agreements, and update forms.
- Ensure compliance with company policies and procedures related to customer service by completing biannual site reviews.
- Proficient in tracking TEFAP household data, training completions, and maintaining essential documents using Microsoft Excel.
- Collaborate with team members to ensure efficiency and productivity in daily operations by revising the missing item process for partners, and creating a more efficient onboarding process for new partners.
- Apply problem-solving abilities to detect and resolve issues, including verifying system accuracy for late orders.
- Contributes to the creation of programs aimed at improving the overall work experience through the Employee Engagement and DEI committee.
- Provide exceptional customer service by resolving inquiries and concerns promptly and professionally.
Assistant Recreation Coordinator
City of Casper
Casper, WY
03.2021 - 03.2024
- Assisted with scheduling recreational staff according to program needs, coordinates facility and program schedules, and opens and closes facilities used in recreation programs.
- Provided administrative assistance and supervision of program areas such as adventure camps, concessions, sports, or aquatic classes.
- Monitors compliance and enforces program rules, as appropriate.
- Assisted with developing marketing materials, such as brochures and newsletters, and marketed recreational programs to the community.
- Provided general customer service and communicated with the public regarding fees, policies, rules, and general information about the facility or program.
District Executive
Boy Scouts of America
Casper, WY
04.2020 - 10.2021
- Cultivated and maintained relationships with key stakeholders, volunteers, and community partners.
- Provided quality service through timely communication, regular meetings, and training events.
- Coordinated district-level programs with day camps, volunteer training, and troop and pack recruitment events to achieve organizational goals.
- Directed efficient handling of district operations, budget management, and strategy development.
- Implemented policies, procedures, and best practices to drive efficiency and productivity in district operations.
Teacher's Assistant
The Little Tree Preschool
Anniston, AL
01.2019 - 03.2020
- Assisted the lead teacher in implementing lesson plans and managing classroom activities.
- Provided support for students' educational and emotional needs in a nurturing environment.
- Maintained a safe and clean classroom environment for children to learn and play.
- Collaborated with team members to create a positive, engaging learning experience for all.
- Organized, developed, and implemented social skill groups to drive student improvement and success.
Retail Sales Associate
Dillard's Department Store
Oxford, AL
10.2016 - 01.2018
- Provided excellent customer service by assisting clients in finding products and answering inquiries.
- Managed inventory and ensured shelves were well-stocked for optimal customer satisfaction.
- Processed transactions efficiently and accurately using a POS system.
- Collaborated with team members to achieve store goals, and maintain a positive work environment.
Assistant Swim Team Coach
YMCA of Calhoun County
Anniston, AL
10.2016 - 11.2017
- Supported the head coach in developing competitive swimmer skills and techniques.
- Organized team practices and drills to enhance swimmers' performance.
- Provided individualized feedback and encouragement to swimmers during training sessions.
- Assisted in coordinating swim meets and overseeing team members' progress and development.
- Planned and executed program recruitment campaigns, resulting in a significant boost in enrollment.
Education
MPrS - Community Development
University of North Alabama
Florence, AL12.2019
Bachelor of Science - Biological Sciences
Mississippi College
Clinton, MS12.2015
Skills
- Analytical thinking
- Attention to detail
- Customer relations
- Database management
- Decision-making
- Effective time management
- Event coordination
- Experienced in CRM systems
- Proficient in the Microsoft Office Suite
- Project support and management
- Quick Problem Solver
- Relationship building
Affiliations
- Secretary of the Board for Special Olympics Wyoming, 2025 – Present
- Board Member for Special Olympics Wyoming, 2023 – Present
- Board Member for Five Trails Rotary Club, 2024 – present
- Decorations Chair, Fundraising Committee for Five Trails Rotary Club, 2023 - present
- Member of the Five Trails Rotary Club, 2020 – Present
- President of the Five Trails Rotary Satellite Club, 2022-2024
References
References available upon request.
Timeline
Programs Support Associate
Food Bank of Wyoming
12.2022 - Current
Assistant Recreation Coordinator
City of Casper
03.2021 - 03.2024
District Executive
Boy Scouts of America
04.2020 - 10.2021
Teacher's Assistant
The Little Tree Preschool
01.2019 - 03.2020
Retail Sales Associate
Dillard's Department Store
10.2016 - 01.2018
Assistant Swim Team Coach
YMCA of Calhoun County
10.2016 - 11.2017
MPrS - Community Development
University of North Alabama
Bachelor of Science - Biological Sciences
Mississippi College
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