Jada Zenon
Fulshear,TX
Summary
Dynamic leader with a proven track record at Advantage Solutions, enhancing customer satisfaction and boosting sales through effective team leadership and innovative marketing strategies. Skilled in inventory management and customer service, adept at fostering positive customer engagements and team collaboration. Achieved significant improvements in store operations and team performance, demonstrating exceptional problem-solving and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Store Team Lead
Advantage Solutions
08.2024 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Resolved conflicts among team members diplomatically, fostering a positive atmosphere conducive to collaboration.
- Maintained a clean, organized store environment to enhance customer shopping experiences and promote safety standards.
- Conducted regular performance evaluations for staff members, providing constructive feedback
- Trained new team members, fostering a positive work environment and promoting teamwork.
- Boosted sales performance with targeted marketing initiatives and attractive merchandise displays
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
Sales Associate, Freight Team
Five Below
10.2021 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Administrative Assistant
Katy Maids
07.2019 - 05.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained inventory of office supplies and placed orders.
- Developed filing system for historical documents, preserving important company records and improving access to information.
Education
Associate - Medical
Ultimate Medical Academy
Tampa, FLSkills
- Store operations
- Health and safety
- Coaching and Mentoring
- Employee Scheduling
- Workplace Safety
- Customer Engagement
- Cash Handling Accuracy
- Data entry proficiency
- Stock replenishment
- Store maintenance
- Product Demonstration
- Teamwork and Collaboration
- Friendly and Helpful
- Customer Service
- Problem-Solving
- Honest and Dependable
- Time Management
- Reliable and Responsible
- Attention to Detail
- Customer Assistance
- Strong Communication and Interpersonal Skills
- Problem-solving abilities
- Multitasking Abilities
- Organizational Skills
- Team Collaboration
- Team Leadership
- Creative Thinking
- Active Listening
- Positive Customer Engagement
- Cash Handling
- Goal-Driven
- Relationship Building
- Organization
- Inventory and Stocking
- Store Organization
- Store Opening and Closing
- Safety and Cleanliness Standards
- Interpersonal Skills
- Team Supervision
- Sales floor organization
- Time management abilities
- Ability to Lift 40 pounds
- Inventory Management
- Meeting Sales Goals
- Networking abilities
- Sales Training
- Merchandising and Display
Timeline
Store Team Lead
Advantage Solutions
08.2024 - Current
Sales Associate, Freight Team
Five Below
10.2021 - 09.2023
Administrative Assistant
Katy Maids
07.2019 - 05.2021
Associate - Medical
Ultimate Medical Academy