Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wayde McCloud

San Francisco,CA

Summary

Customer-focused Front Desk Agent recognized for exceptional productivity and efficient task execution. Expertise in effective communication, problem-solving, and time management. Proven ability to manage multiple tasks in dynamic environments while maintaining high service standards. Strong interpersonal skills foster positive guest experiences and encourage repeat business.

Overview

11
11
years of professional experience

Work History

Front Desk Agent

Allen Hotel
San Francisco, CA
05.2025 - Current
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Ensured that all safety regulations were followed according to company standards.
  • Resolved customer complaints promptly and courteously.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.

Laundry Attendant

Laundre
San Francisco, CA
02.2022 - 10.2023
  • Provided excellent customer service at all times.
  • Ensured that all wash loads are balanced before starting the cycle.
  • Operated washing machines, dryers, extractors, and other laundry equipment.
  • Prepared invoices for completed orders based on customer requirements.
  • Monitored washing machine cycles to ensure proper treatment of fabrics.
  • Kept work area neat, clean and organized at all times.
  • Assisted customers with their inquiries regarding laundry services.
  • Took payment for completed services and issued receipts with cash register or POS system.

Senior Coordinator

Kinship Salon & barber
San Francisco, CA
05.2018 - 05.2020
  • Processed payments for services rendered.
  • Updated client profiles regularly in order to maintain accurate records.
  • Responsible for opening and closing the reception area each day according to set guidelines.
  • Resolved customer complaints in a professional manner.
  • Performed inventory checks on hair care products, tools and other supplies as needed.
  • Greeted customers and provided exceptional customer service.

Cultural Coordinator

Mishewal Wappo Tribe
Santa Rosa, CA
01.2014 - 05.2018
  • Conducted surveys and interviews with stakeholders regarding their experience participating in cultural programming.
  • Assisted in developing policies related to multiculturalism and diversity awareness among staff members and volunteers.
  • Maintained accurate records of all cultural activities including attendance, expenses.
  • Collaborated with other departments within the organization to coordinate cross-cultural projects.

Education

GED -

Santa Rosa Junior College
Santa Rosa, CA
08-1998

Skills

  • Customer service
  • Payment processing
  • Microsoft Office
  • Cash handling
  • Team collaboration
  • Inventory management
  • Communication skills
  • Conflict resolution
  • Multitasking
  • Cultural awareness
  • Property management systems

Timeline

Front Desk Agent

Allen Hotel
05.2025 - Current

Laundry Attendant

Laundre
02.2022 - 10.2023

Senior Coordinator

Kinship Salon & barber
05.2018 - 05.2020

Cultural Coordinator

Mishewal Wappo Tribe
01.2014 - 05.2018

GED -

Santa Rosa Junior College

Similar Profiles

CREATE PROFILE