Summary
Overview
Work History
Education
Skills
References
Timeline
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Waylene Watari

Waianae,HI

Summary

Dynamic professional with extensive experience at Down to Earth Hawaii, excelling in food safety compliance and customer service. Proven track record in training staff and enhancing operational efficiency, resulting in reduced waste and improved quality control. Strong leadership and problem-solving skills drive team success and elevate customer satisfaction.

Overview

12
12
years of professional experience

Work History

Assistant Deli Manager

Down to Earth Hawaii
Kapolei, Hawaii
06.2025 - Current
  • Assisted in managing daily deli operations and staff scheduling.
  • Provided excellent customer service and addressed customer inquiries promptly.
  • Maintained high food safety standards and ensured compliance with regulations.
  • Trained new team members on deli procedures and best practices.
  • Assisted with ordering supplies, maintaining records of deliveries and tracking invoices for payment purposes.
  • Supervised deli staff, ensuring proper customer service and food safety practices were followed.
  • Ensured that all food items were properly labeled according to local health department regulations.
  • Provided training for new deli team members on all aspects of the deli operation including product knowledge, customer service, equipment usage and sanitation standards.
  • Resolved customer complaints in a professional manner while keeping management informed of any issues or concerns.
  • Monitored quality control of prepared foods, making sure they met company standards in terms of taste, presentation and portion size.
  • Reduced costs by controlling portion sizes and eliminating all types of waste.
  • Completed regular inventories of food and material stocks.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.

Assistant Store Manager

Zippys
Waipio, Hi
05.2024 - 06.2025
  • Assisted in managing daily store operations and staff scheduling.
  • Provided exceptional customer service and resolved client inquiries efficiently.
  • Trained new employees on store policies and customer engagement techniques.
  • Maintained inventory accuracy through regular stock checks and organization.
  • Implemented visual merchandising strategies to enhance product displays.
  • Collaborated with team members to achieve sales goals and improve performance.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Managed kitchen operations and staff scheduling to ensure smooth workflow.
  • Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
  • Performed weekly inventories of food items stored in refrigerators or freezers.
  • Trained new kitchen staff on proper food handling techniques and safety regulations.
  • Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.

Housekeeping Manager

Residance Inn Wailea
Wailea, Hawaii
08.2013 - 03.2022
  • Supervised daily housekeeping operations for a premier hotel in Wailea.
  • Managed staffing schedules to ensure adequate coverage and service quality.
  • Trained and mentored housekeeping staff on best practices and safety protocols.
  • Inspected guest rooms and common areas for cleanliness and maintenance needs.
  • Coordinated inventory management for cleaning supplies and equipment usage.
  • Implemented efficient cleaning procedures to enhance service delivery standards.
  • Collaborated with other departments to ensure seamless guest experiences.
  • Addressed guest concerns regarding room cleanliness promptly and professionally.
  • Resolved customer complaints in a timely manner.
  • Ordered cleaning supplies, linens, chemicals, amenities. as needed.
  • Developed and implemented housekeeping policies and procedures to ensure efficient operations.
  • Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
  • Conducted regular meetings with housekeeping staff to discuss performance issues.
  • Assisted in budget preparation related to labor costs, materials and supplies expenses.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
  • Created training programs for new hires including orientation sessions on hotel policies and procedures.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Coordinated maintenance activities with outside contractors as required.
  • Provided support during special events such as conferences or conventions when necessary.
  • Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Polished furniture and room accessories to keep all areas bright and fresh.
  • Swept and damp-mopped private stairways and hallways.

Education

GED -

Waianae High School
Waianae, HI
05-1996

Some College (No Degree) - Liberal Arts

UH Maui College
Kahului, HI

Skills

  • Food safety compliance
  • Inventory management
  • Customer service
  • Staff training
  • Order processing
  • Team collaboration
  • Quality control
  • Budget management
  • Visual merchandising
  • Conflict resolution
  • Attention to detail
  • Problem solving
  • Effective communication
  • Time management
  • Leadership skills
  • Sanitation standards
  • Employee coaching
  • Food preparation
  • Communication
  • Employee supervision
  • Customer engagement
  • Health and safety regulations
  • Profit and loss
  • Customer complaint handling
  • Product rotation
  • Supply ordering
  • Menu planning
  • Scheduling coordination
  • Cleaning & sanitation
  • Promotion execution
  • Team direction

References

References available upon request.

Timeline

Assistant Deli Manager

Down to Earth Hawaii
06.2025 - Current

Assistant Store Manager

Zippys
05.2024 - 06.2025

Housekeeping Manager

Residance Inn Wailea
08.2013 - 03.2022

GED -

Waianae High School

Some College (No Degree) - Liberal Arts

UH Maui College