Summary
Work History
Education
Work Availability
Skills
Timeline
Overview
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Waylon Lockhart

Mukilteo,WA

Summary

Secure a position with a progressive organization offering opportunities for advancement which will utilize professional experience and specialized training Dependable with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

I am a very experienced IT Specialist, with over 20 years of experience in the industry. I have excelled in in many high intensity fast pace environments, which require extensive multi-tasking capabilites. My work ethic, and industry allow me to ensure the security and integrity with any system I support. I was a major contributor for on a team supporting a fortune 100 Aerospace and Defense company managing 20,000+ requests a month. The team received top ratings in all categories related to job performance for 15 consecutive quarters.

Work History

Access Information Provisioning

DXC Technology formerly Computer Sciences Corp, CSC
Seattle, WA
06.2015 - Current
  • Started work for The Computer Merchant (TCML) June 1, 2013 working for client CSC at CSC client Boeing in Seatac Washington to provide Mainframe Access Provisioning Support for employees of Boeing
  • Employment changed to being employed directly by CSC on June 01, 2015
  • Provided user account creation and access to various Boeing Mainframe systems, by only giving necessary permissions to systems and datasets required to do their job
  • Also providing access as requested to Boeing vendors to allow Boeing to conduct business with suppliers or other contractors
  • Remove User accounts or access as employees or contractors leave Boeing or needs change
  • Refer callers to appropriate groups as needed when the User has problems or questions with applications or procedures
  • Understands a broad spectrum of Identity & Access Management technology which meets customer requirements
  • Solve complex technical issues and problems
  • Performs troubleshooting on defects or discrepancies in requirements identified and resolved with appropriate partners
  • Supports IT Help Desk issue resolution for related systems and processes
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Access Information Provisioning

The Computer Merchant
06.2013 - 06.2015
  • Provided user account creation and access to various Boeing Mainframe systems, by only giving necessary permissions to systems and datasets required to do their job
  • Also providing access as requested to Boeing vendors to allow Boeing to conduct business with suppliers or other contractors
  • Remove User accounts or access as employees or contractors leave Boeing or needs change
  • Refer callers to appropriate groups as needed when the User has problems or questions with applications or procedures.
  • Complied with company policies, objectives and communication goals.
  • Resolved customer complaints and adjusted policies to meet changing needs.

Systems Information Tech

IBM/Artech
05.2011 - 05.2013
  • RESPONSIBILITIES
  • System support for AT & T at the Redmond Town Center-IBM subcontractor
  • Maintains the company hardware and software
  • Sets up and maintains the computer systems and associated software and ancillary equipment
  • Install and maintain computer hardware and software throughout the company
  • Develop, document and enforce the standards, security measures, and controls for all computer software and hardware
  • Complete maintenance on computers and related ancillary equipment (printers, scanners, etc.)
  • Insure equipment is well maintained and operational
  • Maintain the intranet
  • Keep the system secure, up-to-date, and user friendly
  • Prepare documents to explain computer/network operation and to train users in the proper use
  • Keep abreast of current computer advances and make recommendations based on our needs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Computer Field Technician

World Wide Tech
05.2009 - 05.2011
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Computer Field Technician

BancTec
05.2008 - 05.2009
  • Troubleshoot hardware and peripheral device problems
  • Assemble, install, and ensure the reliability of computer system
  • Log, update, and close service calls
  • Dell Certified.
  • Serviced and repaired designated equipment to meet company standards and specifications.
  • Met and exceeded customer demands through responsive and accurate on-site maintenance.
  • Maintained records by documenting installation, services and repairs.
  • Utilized handheld device to update work order status.
  • Planned installations or service calls by evaluating location, locating access and laying-out equipment and wiring plans.
  • Maintained product knowledge and aptitude to perform troubleshooting and diagnostics.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.

Computer Field Technician

HILL INTEGRATED SOLUTIONS, INC
05.2006 - 05.2008
  • Troubleshoot hardware and peripheral device problems
  • Assemble, install, and ensure the reliability of computer system
  • Log, update, and close service calls
  • Dell Certified.
  • Complied with company policies, objectives and communication goals.
  • Responded to customer questions regarding products, prices and availability.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Serviced and repaired designated equipment to meet company standards and specifications.
  • Maintained records by documenting installation, services and repairs.
  • Maintained product knowledge and aptitude to perform troubleshooting and diagnostics.

Computer Operator

TEKsystems
05.2005 - 05.2006
  • Operate main computer console, multiple on-line networking systems, auxiliary consoles and peripheral equipment in production data environment
  • Coordinate multiple on-line telecommunications systems and/or networks by the use of monitoring devices and messages initiated through network commands
  • Schedule, set up and review production jobs for quality control
  • Act as a liaison with users.
  • Monitored operations of computer systems and hardware.
  • Input data from multiple sources and output data to various forms of physical media.
  • Verified accuracy and sorted information to prepare source data for computer entry.
  • Maintained logs and records of system security activities and procedures.
  • Managed system backup processes and schedule according to internal standards.
  • Reviewed data for deficiencies or errors by correcting incompatibilities and checking output.
  • Maintained storage disks, tapes and cartridges according to industry standards.
  • Assisted in recovery activities to restore normal operations after outages.
  • Escalated failures to system and application programming staff for remediation.

Information Systems Specialist

Department of Motor Vehicles
Carson City, Nevada
10.2001 - 11.2003
  • Performs journey level professional information systems and programming work in Cobol
  • Identifying user requirements, coding, and development and implementation of computer-based solutions and is involved in problem analysis and implementation of a solution
  • Develops and carries out system validation procedures; maintains technical currency in construction coding techniques; arranges for user acceptance procedures and training.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Analyzed key process metrics and trends, conducting investigations to assist problem resolution and document resources.
  • Supported IT inspections based on internal and regulatory requirements.
  • Evaluated and interpreted service requests, issuing recommendations to assist planning, organization and expansion of large-scale projects.
  • Fielded user requests and queries to deliver troubleshooting services and implement corrective actions.
  • Maintained problem resolution procedures, tracking QA support to document and address IT deviations and monitor information system performance.

Computer Systems Technician IV

PUBLIC SAFETY
Carson City, Nevada
03.2000 - 10.2001
  • Tony Azevedo, (775) 684-4774
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Computer Systems Technician II

EMPLOYERS INSURANCE COMPANY OF NEVADA
Carson City, Nevada
07.1999 - 03.2000
  • Start and/or stop system programs for nightly system backups on the DEC system
  • Coordinate networks by use of monitoring devices and messages initiated through
  • Network commands, sometimes schedule network backups
  • Setup and review production job for quality control
  • Separate and deliver nightly reports
  • Reviewed completed work to verify consistency, quality and conformance.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Demonstrated superior customer service and deployed proven problem-solving techniques.

Computer Operator

Eldorado Casino
Reno, Nevada
01.1997 - 01.1998
  • Process and deliver reports
  • Initialize tapes and did graveyard backups on two AS/400 systems
  • Swap out equipment such as terminals, printers, CPU’s and PCs
  • Transfer data from Infogenius system to the AS/400 system
  • Monitor job queues on two AS/400 systems
  • One system used for the casino and
  • The other AS/400 system used for the back offices.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Responded to customer questions regarding products, prices and availability.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Monitored operations of computer systems and hardware.
  • Input data from multiple sources and output data to various forms of physical media.
  • Responded to queries for information and access to relevant files.
  • Documented job processing requirements and data flow for applications.
  • Managed system backup processes and schedule according to internal standards.
  • Reviewed data for deficiencies or errors by correcting incompatibilities and checking output.
  • Maintained storage disks, tapes and cartridges according to industry standards.
  • Updated automated job schedules to resolve discrepancies or conflicts and to avoid duplication.

Computer Operator

K-MART DISTRIBUTION CENTER
Sparks, Nevada
01.1991 - 01.1997
  • Computer/data processing of all required paperwork, including schedules and
  • Barcode labels
  • Released loads in the computer by batch and printed bills of lading
  • Performed backups on the AS/400 system
  • Printed records for other departments
  • Handled various PC and printer problems.
  • Complied with company policies, objectives and communication goals.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Monitored operations of computer systems and hardware.
  • Input data from multiple sources and output data to various forms of physical media.
  • Verified accuracy and sorted information to prepare source data for computer entry.
  • Responded to queries for information and access to relevant files.
  • Documented job processing requirements and data flow for applications.
  • Managed system backup processes and schedule according to internal standards.
  • Maintained storage disks, tapes and cartridges according to industry standards.
  • Escalated failures to system and application programming staff for remediation.

Education

Some College (No Degree) - Information Technology

WESTERN NEVADA COLLEGE
Carson City, NV
05.2004

Some College (No Degree) -

TRUCKEE MEADOWS COMMUNITY COLLEGE
Reno, NV

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

  • Ten years progressive experience in computer operations Solid background on AS/400 & IBM printers Experience with Novell, Windows 95/98/2000/NT/XP/7,10,11 DEC system and UNISYS Clearpath 2200 and Cobol programming Knowledge of Remedy and STAR ticketing systems, OS/390, SQL, QMF, SPUFI,JCL,CICS,VSAM,POWERBUILDER and Office 356 Microsoft Word and Excel Active Directory
  • Summary of knowledge and experience
  • Ability to organize implements and coordinates assignments
  • Processes and Procedures
  • Active Listening
  • Computer Skills
  • Good Work Ethic
  • Friendly, Positive Attitude
  • Team Management
  • Reliable & Trustworthy
  • Organizational Skills
  • Conflict Resolution
  • Microsoft Office
  • Maintenance & Repair
  • Data Management
  • People Skills
  • Customer Service
  • Problem Resolution

Timeline

Access Information Provisioning

DXC Technology formerly Computer Sciences Corp, CSC
06.2015 - Current

Access Information Provisioning

The Computer Merchant
06.2013 - 06.2015

Systems Information Tech

IBM/Artech
05.2011 - 05.2013

Computer Field Technician

World Wide Tech
05.2009 - 05.2011

Computer Field Technician

BancTec
05.2008 - 05.2009

Computer Field Technician

HILL INTEGRATED SOLUTIONS, INC
05.2006 - 05.2008

Computer Operator

TEKsystems
05.2005 - 05.2006

Information Systems Specialist

Department of Motor Vehicles
10.2001 - 11.2003

Computer Systems Technician IV

PUBLIC SAFETY
03.2000 - 10.2001

Computer Systems Technician II

EMPLOYERS INSURANCE COMPANY OF NEVADA
07.1999 - 03.2000

Computer Operator

Eldorado Casino
01.1997 - 01.1998

Computer Operator

K-MART DISTRIBUTION CENTER
01.1991 - 01.1997

Some College (No Degree) - Information Technology

WESTERN NEVADA COLLEGE

Some College (No Degree) -

TRUCKEE MEADOWS COMMUNITY COLLEGE

Overview

32
32
years of professional experience

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Waylon Lockhart