Waylon Wilson
Henderson,NV
Summary
Driven Assistant Manager with a proven track record at West Marine Products, enhancing operational accuracy and customer loyalty through strategic planning and exceptional customer relations. Excelled in recruiting, team motivation, and implementing quality assurance practices, significantly boosting employee engagement and performance. Skilled in operations management and staff development, ensuring company objectives are surpassed.
Overview
3
3
years of professional experience
Work History
Assistant Manager
West Marine Products
04.2021 - 07.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Launched quality assurance practices for each phase of development
Education
No Degree - Computer And Information Sciences
High School Diploma -
06.2020
Skills
- Recruiting and interviewing
- Task Delegation
- Product and service knowledge
- Policy Enforcement
- Promotional planning
- Strategic Planning
- Operations Management
- Customer Relations
- Customer rapport
- Staff Development
- Orientation and training
- Staff Management
- Team motivation
Timeline
Assistant Manager - West Marine Products
04.2021 - 07.2024
CSN - No Degree, Computer And Information Sciences
Pinecrest Academy Cadence - High School Diploma,
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