Wayman Stewart

• Managed incoming calls from customers regarding delivery inquiries, complaints, and feedback.
• Ensured compliance with company policies related to billing processes and procedures.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Recruited and managed teams of home delivery contractors.
• Conferred with the retail client to ensure that delivery and service objectives were achieved.
• Collaborated with delivery contractors to guarantee compliance with retail clients' delivery and service protocols.
• Scheduled, routed, dispatched, and documented all furniture deliveries.
• Consolidated and submitted billing to corporate billing department for delivery to retail client.

• Oversaw procedure for converting store sales contracts into revenue
• Collaborated with management team for contracted third-party delivery service to ensure clear communication of operational objectives
• Evaluated customer satisfaction surveys and delivery manifests to ensure compliance with delivery protocols and objectives were met.
• Managed direct responses to customers regarding service complications from delivery process
• Partnered with management teams to facilitate timely and effective implementation of resolution strategies.
• Documented and invoiced all completed deliveries.
• Assembled statistical reports detailing insights from customer surveys and operational metrics.

• Made , restored, and created custom upholstered furniture, using a variety of tools and knowledge of fabrics and upholstery methods.
• Designed upholstery layout patterns and cutting plans based on sketches, customer descriptions or blueprints.
• Managed daily operations to ensure efficient business functionality.
  Oversaw bookkeeping tasks to maintain accurate financial records.
  Administered various administrative duties to support overall business activities.

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• Established and managed in-house furniture repair facility
• Supervised activities within customer pick-up area
• Directed operations of merchandise receiving area.
• Guaranteed adherence to Standard Operating Procedures governing inventory processes.