Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Work Availability
Timeline
Volunteer

Wayman Boyd

Social Work
Lakewood,USA

Summary

To obtain a position within a Children & Family Services system that will enhance my administrative, managerial, direct service and theoretical skills in the practical application of working with the community.

Knowledgeable Case Manager/Supervisor with solid background in managing complex caseloads and coordinating services to meet client needs. Efficiently handled case documentation and communication, contributing to improved client outcomes. Demonstrated ability to resolve conflicts and display empathy while maintaining professional boundaries.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Case Coordinator/Lead Case Manager

SAFY of America, Cleveland Division
10.2017 - 02.2025
  • Provided intensive mental health services in the Community, Foster Care & Adoption Services
  • Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems
  • Complete individualized treatment plans which are due every 90 days and weekly progress notes for each client assigned to caseload
  • Complete Diagnostic assessments & Individual services plans
  • Work with clinical staff to draft treatment plans for a caseload of multiple patients
  • Referred clients to outside social service providers to address psychiatric and personal issues
  • Completed documentation for all clients attending individual sessions
  • Coordinate home visits for the youth with all appropriate parties
  • Supported & encouraged foster care clients in completing weekly tasks such as toileting, brushing teeth, general hygiene, house chores & following all rules and directives
  • Cultivated positive relationships with other mental health professionals, programs and associations
  • Attend Court hearings and County semi-annual reviews for all assigned to caseload
  • Assist in enrolling youth in school and participate at all Individual Education Plan meetings
  • Maintain & assure compliance of each youth’s health care by assisting the Foster Parent(s) in completion of all medical, dental, vision, hearing & any special needs
  • Complete timely documentation of home visits, support sessions, interaction with all parties involved in the youth’s care and incidents per policy regulations and contract requirements
  • Maintain 30+ hours of productivity per month through weekly visit per clients on caseload
  • Provided on-call services on a weekly rotation per number of coordinators within the agency
  • Acted as a role model for clients by exhibiting positive behaviors
  • Directed all protective placement, case management, parent education and family reunification activities
  • Guided youth through the emancipation planning process
  • Assessed patient and delivered comprehensive case management services
  • Reduced the unnecessary risk of institutional care by treating high-risk clients living in the community
  • Communicated with public social and welfare agencies to obtain and provide information
  • Evaluated and addressed individual client needs and concerns
  • Complete petitions, court reports, case plans and other legal documents
  • Practiced cognitive behavioral, motivational enhancement and structural family therapy
  • Consulted with other professionals regarding the treatment of specific clients
  • Developed workable solutions for recurring problems for individuals and families
  • Managed caseloads and acted as an advocate for client rights
  • Maintained thorough case history records and complete detailed reports
  • Train and coordinate case managers in properly work in the Foster care program with the youth and foster families
  • Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
  • Safeguarded client confidentiality by adhering to strict privacy guidelines and maintaining secure records management practices.
  • Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
  • Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
  • Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
  • Collaborated closely with external agencies to ensure seamless service provision, minimizing gaps in care for clients.
  • Maintained detailed documentation of client interactions, services provided, and case outcomes for accurate record keeping and compliance purposes.
  • Efficiently managed caseloads while prioritizing urgent cases to ensure prompt attention was given when needed most.
  • Managed over 16 -20+ assigned cases and projects in 7+ years.
  • Completed comprehensive evaluations of each assigned case at closure to assess overall effectiveness of interventions employed and identify opportunities for improvement.
  • Assisted clients in achieving self-sufficiency by connecting them with relevant community resources and support services.
  • Provided thorough assessments of clients'' needs, resulting in accurate service referrals and appropriate resource allocation.
  • Conducted regular home visits or office appointments to monitor client progress and provide ongoing support throughout the duration of the case plan implementation process.
  • Enhanced client outcomes by developing comprehensive case plans tailored to individual needs.
  • Participated in ongoing professional development opportunities to stay current on best practices in case management and enhance skills as a Case Coordinator.
  • Contributed to the creation of a supportive work environment by actively participating in team meetings, sharing resources, and offering constructive feedback to colleagues.
  • Demonstrated cultural competence in working with diverse populations, ensuring equitable access to services for all clients.
  • Streamlined communication with interdisciplinary team members for effective case coordination and improved client satisfaction.
  • Discussed cases with clients, foster parent(s), County and Educational providers and staff.
  • Served as a knowledgeable resource for clients regarding available benefits, entitlements, and programs that could assist them in achieving their goals.
  • Established trust with clients through empathetic listening and respectful engagement, fostering positive working relationships.
  • Ensured timely case closures by diligently monitoring progress, addressing barriers, and adapting plans as needed.
  • Trained new case coordinators, sharing best practices and enhancing team capabilities.
  • Monitored and evaluated client progress, adjusting strategies to meet evolving needs.
  • Facilitated workshops for clients on self-advocacy and empowerment, building their confidence to navigate challenges.
  • Fostered strong relationships with community organizations, enhancing resource availability for clients.
  • Conducted thorough assessments of client needs to match them with appropriate services.
  • Managed complex cases with sensitivity, navigating challenges with professionalism and empathy.
  • Provided crisis intervention services when necessary, ensuring client safety and continuity of care.
  • Advocated for clients in various settings, ensuring their voices were heard and needs addressed.
  • Led team meetings to discuss client progress, facilitating collaborative care approach.
  • Provided leadership, guidance and support to staff members.
  • Provided mentorship to junior case managers, fostering professional growth within the team.
  • Advocated for clients'' needs at all levels of the organization, promoting positive change in service delivery models.
  • Coordinated services for clients across multiple agencies, ensuring seamless provision of necessary supports.

Program Supervisor, Bridges Program

SAFY of America, Cleveland Division
01.2019 - 09.2024
  • Provided oversight for Bridges Liaisons and each Participant served by those Liaisons
  • Established access to SACWIS and Collaborative Bridges Website portal for completion of daily, weekly and monthly documentation
  • Served as the Agency’s primary source of information, assistance, and support for the Liaisons by monitoring whether all participants are receiving needed services from their Liaison, including housing and basic needs
  • Provided weekly face-to-face supervision with staff to review all cases in SACWIS checking for program alerts, monitor the quality, timeliness and content of activity logs, ensuring housing and tier records were properly recorded, maintaining participants eligibility, and monitored the status of plan goals and budgets
  • Completed monthly Supervisory staffing notes in SACWIS and adequately discuss case information per each young adult participants and Liaisons weekly and monthly contact
  • Utilized referral management by assigning and routinely tracked the status of all referrals received and provided assistance to move each application toward enrollment, ensured Liaisons were communicating with referred young adults and documenting all efforts for eligibility purposes
  • Provided assistance with Liaison on those cases referrals that were non-responsive or not moving toward becoming eligible for the program
  • Provided application management by monitoring all regular or provisional applications prior to and throughout the submission process
  • Ensured all applications were completed and that all needed paperwork was sufficient for approval and monitor applications that were declined for rework and resubmission
  • Review and approve all Bridges plans, Eligibility documentation before submission to ODJFS and courts, review, and amended paperwork in all required timeframes
  • Completed all Title IV- E eligibility and reimbursement records as required
  • Approved and review eligibility documentation monthly to ensure participants maintain eligibility
  • Assigned case to Liaison and review all documentation and review case documentation in SACWIS
  • Reviewed and follow up on critical incidents ensuring accuracy, completeness and effective resolution
  • Attended all collaborative functions including regional information sessions, trainings and webinars
  • Attends and complete ODJFS – mandated trainings and maintain an accounting of individualized Participant maintenance funds
  • Collaborated with cross-functional teams to develop innovative solutions that addressed complex client challenges and enhanced program outcomes.
  • Championed change management initiatives by effectively communicating the benefits of new processes or technologies, securing buy-in from team members and clients alike.
  • Streamlined communication channels for improved team collaboration and project coordination, leading to increased success rates.
  • Ensured compliance with industry regulations by implementing effective risk management strategies throughout all stages of the client program life cycle.
  • Leveraged data analysis skills to track program progress, identify trends, and make informed decisions for continuous improvement efforts.
  • Fostered strong relationships with internal stakeholders, ensuring seamless execution of client programs and alignment on strategic objectives.
  • Enhanced client satisfaction by efficiently managing program operations and addressing inquiries in a timely manner.
  • Delivered exceptional service levels by proactively addressing potential issues before they escalated into major concerns for clients or stakeholders.
  • Identified opportunities for program improvements by conducting thorough evaluations and implementing necessary changes for better results.
  • Boosted overall team morale by cultivating a positive working environment that recognized individual contributions and celebrated collective success.
  • Led high-performing teams through clear communication of expectations, ongoing feedback, and recognition of achievements.
  • Trained and mentored new employees on company policies, procedures, and best practices, increasing overall team efficiency.
  • Established strong relationships with clients through regular communication, ensuring their needs were met and fostering trust.
  • Developed and implemented strategic plans to optimize performance of client programs, resulting in heightened quality and effectiveness.
  • Conducted comprehensive performance reviews that provided valuable insights into employee strengths, areas for growth, and development opportunities tailored to individual goals.
  • Cultivated relationships with industry counterparts to reinforce services access.
  • Optimized resource allocation across multiple projects by utilizing effective project management techniques such as prioritization matrixes or workload assessments.
  • Oversaw project delivery processes to align with client expectations.
  • Managed budgets, resources, and timelines to ensure successful completion of projects within allocated parameters.
  • Developed and drove client-centered mission, vision, strategy and services according to customer expectations.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.

Community Psychiatric Support Therapy/ Case Manager

Applewood Centers Inc (Children’s Aid Society Cleveland, Ohio 44102)
01.2008 - 04.2017
  • Provided intensive mental health services in the Community, Foster Care & Adoption Services
  • Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems
  • Assessed and wrote treatment plans and weekly progress notes for each client assigned to caseload
  • Worked with clinical psychiatrist to draft treatment plans for a caseload of multiple patients
  • Referred clients to outside social service providers to address psychiatric and personal issues
  • Completed documentation for all clients attending individual sessions
  • Supported & encouraged foster care clients in completing weekly tasks such as toileting, brushing teeth, general hygiene & house chores & following all rules and directives
  • Cultivated positive relationships with other mental health professionals, programs and associations
  • Implemented therapeutic plans for each child and recorded child’s progress in case file
  • Communicated regularly with family members and significant others during the treatment process
  • Conducted individual counseling sessions to address physical, mental, social and emotional problems caused by mental health disorders
  • Conferred with parents and guardians, teachers and administrators to resolve clients' behavioral and academic problems
  • Developed case files and treatment plans under the supervision of the facility’s Director/Licensed Independent Social Worker
  • Acted as a role model for clients by exhibiting positive behaviors
  • Directed all protective placement, case management, parent education and family reunification activities
  • Guided youth through the emancipation planning process
  • Assessed patient and delivered comprehensive case management services
  • Reduced the unnecessary risk of institutional care by treating high-risk clients living in the community
  • Communicated with public social and welfare agencies to obtain and provide information
  • Evaluated and addressed individual client needs and concerns
  • Wrote petitions, court reports, case plans and other legal documents
  • Practiced cognitive behavioral, motivational enhancement and structural family therapy
  • Consulted with other professionals regarding the treatment of specific clients
  • Developed workable solutions for recurring problems for individuals and families
  • Managed caseloads and acted as an advocate for client rights
  • Maintained thorough case history records and wrote detailed reports
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.

Program Manager (Residential Services, Safety Net & Independent Living Services)

Applewood Centers Inc (Children’s Aid Society Cleveland, Ohio 44102)
01.2006 - 01.2008
  • Responsible for Administrative and Supervisory Leadership to all program & support staff
  • Assist with the coordination and implementation of services to all clients throughout the Independent Living services & Residential program
  • Directed all protective placement, case management, parent education and family reunification activities
  • Interviewed clients individually and with families to determine what services would best address their needs
  • Advised patients on community resources, made referrals and devised realistic treatment plans
  • Communicated with relatives of patients about diagnoses and treatment programs
  • Presented case history material for review and discussion with other staff members
  • Evaluated and addressed individual client needs and concerns
  • Conducted mental health assessments for children, adolescents and adults receiving child welfare and prevention services
  • Consulted with other professionals regarding the treatment of specific clients
  • Completed all required documentation and drafted community re-entry plans following treatment
  • Counseled and prepared residents for their transition back into the community
  • Evaluated program performance against expectations
  • Directed improvement plans
  • Managed operations in accordance with budget requirements
  • Maintained compliance with company and legal requirements
  • Completed quarterly and yearly audits
  • Conducted randomized client & staff feedback surveys
  • Wrote recommendations for exceptional employees
  • Analyzed program effectiveness with standard metrics
  • Maximized employee retention by creating positive work environment

Program Coordinator – (Early Head Start/ Head Start Program & Parent Involvement Coordinator)

Center for Families and Children, Cleveland, Ohio 44103
01.2004 - 12.2005
  • Responsible for Administrative and Supervisory Leadership to all program staff and volunteer support staff
  • Assist with the coordination and implementation of special projects for the Children’s Services Program
  • Monitors Head Start and Early Head Start compliance with the terms of Federal, State and Local Legislation and Grants
  • Works directly with each Day Care Director to maintain and secure proper maintenance of the programs operation
  • Sometimes assigned to a site as the Director when the Site Director had been temporary absent and directly supervised all site staff
  • Assists in the coordination of ongoing training of staff in specific service areas within the program
  • Accepts the responsibility for one or more Head Start service areas
  • Assists in the evaluation of ongoing service
  • Assists in the development of questionnaires, surveys and instruments to assess the use and effectiveness of the program
  • Served as the liaison between the Agency sites and the Father’s and Families Together Program
  • Assist the Father’s program with implementation of their program into our Day care Centers
  • Assists the Director in developing and preparing proposals to foundations and governmental grant-making agencies
  • Prepared designated reports for Early Head Start, Head Start and all special projects
  • Supervises, appraises, develops and disciplines assigned staff
  • Recommends hiring and termination of staff
  • Directly supervises other programs in Children’s Services such as our After school & Summer Enrichment program at Rainbow Terrace Child Care center
  • Represents the Agency and the Director at National, State and Local community meetings and events
  • Provides staff support for all program committees that were assigned and served on the Agencies Interdisciplinary project teams
  • Maintains liaisons with grantee and appropriate community agencies, organizations and consumer groups
  • Responsible for the integration and collaboration of the EHS/HS program within the Agency
  • Facilitates the work of the Parent Policy Committee
  • Provided Leadership in carrying out the functions of this committee
  • Conducts monthly meetings with community/advisory committee, providing information, guidance and leadership
  • Responsible for assuring that agency policies and procedures are promptly and correctly implemented
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.

Site Administrator – (Site Director & Parent Involvement Coordinator)

Center for Families and Children, Cleveland, Ohio 44103
01.2003 - 04.2004
  • Responsible for Administrative and Supervisory Leadership to all program staff, clerical, support and transportation service staff
  • Develops and maintains a positive working relationship between the Center and the public schools
  • Responsible for marketing and recruitment of the clients to all programs, which includes full fee paying clients for day care and income eligible clients for Head Start
  • Maintain enrollment at capacity within the program
  • Handles intake and parent guidance referrals to other agencies
  • Monitors the Center’s compliance with Federal, State, and City/Local guidelines and regulations to ensure compliance with both licensing and Head Start standards
  • Conducted monthly meetings with community/advisory committee, providing information, guidance and leadership
  • Responsible for assuring that agency policies and procedures are promptly and correctly implemented
  • Administer program expenditures in accordance with the establish budget
  • Approved routine expenditures
  • Assumed the responsibility for the nutrition, social services and mental health components of the program
  • Prepared written reports and analyses as required for meeting state mandates
  • Maintained liaisons with grantee and appropriate community agencies, organizations and consumer groups
  • Responsible for the integration and collaboration of the programs within the Center
  • Facilitated the work of the Parent Policy Committee
  • Provided Leadership in carrying out the functions of this committee
  • Was accessible to parents and inform them of their child’s progress in collaboration with the child’s teacher
  • Maintain the necessary medical, statistical and case records on each family as required by Head Start licensing
  • Help parents coordinate plans between the Day Care/Head Start program and the public school
  • Represent the agency at monthly grantee meetings, professional seminars, workshops, community meetings and events

Program Administrator - Early Start, Safety Net, Emergency Assistance & Independent Living (Life Skills services)

Martin de Porres Center, Cleveland, Ohio 44108
01.1998 - 04.2003
  • Responsible for the general direction, plan, coordination and implementation of program areas and activities (Early Start, Safety Net, Emergency Assistance (Hunger center, Thrift store & Emergency services) & Life Skills services)
  • Evaluation of each program implementation and recommend modifications as needed
  • Recruit, compile & maintain statistics on clients; record keeping of individual files
  • Monthly billing for each departmental service and supervision of staff working each program daily
  • Develop and maintain frequent contacts with peers and/or administrative personnel in other agencies for client and agency-related information for collaboration (planning & action)
  • Represent the agency in professional seminars, workshops, community meetings and events
  • Responsible for the management, education and program development of the independent living program; Also, responsible for enhancing life skills of foster care youth
  • Prepare, review and evaluate monthly reports to governmental agencies

Youth Services Supervisor & Parenting Coordinator

Martin de Porres Center
01.1995 - 01.1998
  • Managed daily operations of youth services
  • Responsibilities include implementing agency policies, supervision of staff, program development, community outreach and ensuring quality services to consumers
  • Performed forecasting based on the political tone of the community and the needs of consumers
  • Responsible for management, planning and coordination of the parenting program
  • Prepare, review and evaluate monthly reports and related reports to governmental agencies
  • Train consumers in effective parenting skills; evaluate consumers' progress and supervise staff

Group worker

St. Martin de Porres Family Center Group worker
09.1993 - 01.1995
  • Responsible for the development of practical skills workshops and project curriculum; planning outside activities for adults, home visits; individual conferences and group work
  • Also, responsible for maintaining files and prepared reports for accountability
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Established clear expectations for all members regarding deadlines, quality standards, deliverables, and individual contributions towards common goals.
  • Fostered a culture of innovation within the group by encouraging creative thinking and new approaches to problem-solving.
  • Boosted overall productivity by implementing time-management techniques and goal-setting activities for the group.
  • Evaluated overall performance metrics regularly to identify areas of success or potential improvement within the group''s working model.

Summer Internship

St. Martin de Porres Family Center Group worker
05.1990 - 09.1993
  • Responsible for the development of practical skills development and personal development planning youth activities for children from 6 – 18 years of age, home visits; individual conferences & group work
  • Also responsible for maintaining files and prepared daily reports for accountability
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

Education

B.S. degree - Child and Family Community Services, Child & Family Life Specialist

Bowling Green State University
Bowling Green, Ohio
01.1993

Skills

  • Data collection
  • Case documentation
  • Active listening strengths
  • Excellent communication
  • Client assessment
  • Skill building
  • Grant writing
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Case management
  • Conflict resolution

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 2 to 10+ staff members.
  • Collaborated with team of 10+ in the development of Clinical Documentation and Program Compliance.
  • Achieved high customer service satisfaction surveys through effectively helping with conflict resolution and case management with foster parent and clients.
  • Achieved above average monthly productivity by completing weekly visitation with accuracy and efficiency.

Certification

  • Supervision - Communication - Arts & Crafts - Licensed Social Worker Assistant (L.S.W.A) - ODJFS Adoption Assessor’s Tier I & II certified – Ohio Bridges Program
  • Trained – Black Effective Parenting Trainer – Counseling (Adult & youth) – Psychology - Listening – Life Skills Development Trainer - NCAST Certified Trainer - Early Start (Help Me Grow) Development trained – Galileo Project software trained – High Scope curriculum - ODJFS Licensed trained & Grant Writing trained.

Languages

English
Full Professional

Interests

  • Documenting and sharing travel experiences
  • I like working with my hands and fixing things
  • I enjoy helping others and giving back to the community
  • Cooking
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Volunteering
  • Youth Development Programs
  • Supporting STEM education initiatives and mentorship programs
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Passionate about balancing physical health with mental and emotional wellness

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Program Supervisor, Bridges Program

SAFY of America, Cleveland Division
01.2019 - 09.2024

Case Coordinator/Lead Case Manager

SAFY of America, Cleveland Division
10.2017 - 02.2025

Community Psychiatric Support Therapy/ Case Manager

Applewood Centers Inc (Children’s Aid Society Cleveland, Ohio 44102)
01.2008 - 04.2017

Program Manager (Residential Services, Safety Net & Independent Living Services)

Applewood Centers Inc (Children’s Aid Society Cleveland, Ohio 44102)
01.2006 - 01.2008

Program Coordinator – (Early Head Start/ Head Start Program & Parent Involvement Coordinator)

Center for Families and Children, Cleveland, Ohio 44103
01.2004 - 12.2005

Site Administrator – (Site Director & Parent Involvement Coordinator)

Center for Families and Children, Cleveland, Ohio 44103
01.2003 - 04.2004

Program Administrator - Early Start, Safety Net, Emergency Assistance & Independent Living (Life Skills services)

Martin de Porres Center, Cleveland, Ohio 44108
01.1998 - 04.2003

Youth Services Supervisor & Parenting Coordinator

Martin de Porres Center
01.1995 - 01.1998

Group worker

St. Martin de Porres Family Center Group worker
09.1993 - 01.1995

Summer Internship

St. Martin de Porres Family Center Group worker
05.1990 - 09.1993

B.S. degree - Child and Family Community Services, Child & Family Life Specialist

Bowling Green State University

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