WAYMOND REED
Waukesha,WI
Summary
Seasoned, results-producing professional with extensive background. Successful and effective leader skilled in developing training programs, staff development, team building, staff recruiting and retention, as well as, motivational speaking. Exceptional ability to establish and to maintain rapport with customers and vendors in both the rural and metro markets. Proven record of extensive experience in effective customer service and satisfaction at all levels.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Store Manager
TNT Ace Hardware
01.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Operations & Receiving Manager
Tractor Supply Company
09.2021 - 12.2022
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
- Developed strong relationships with vendors, resulting in better communication and reduced shipping errors.
- Coordinated logistics operations including scheduling truck deliveries and managing dock appointments efficiently.
- Analyzed data trends to forecast inventory needs accurately, preventing stockouts or overstock situations.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Owner
Serenity RCM
11.2019 - 08.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Background Verification Specialist/Licensed Private Investigator/Vendor Relations Specialist
General Information Services/Backgroundcheck.com/HireRight
02.2017 - 11.2020
- Ensure criminal, verifications, civil, and drug screen searches are returned from our internal vendor within a specific time period
- If there is a delay, determine the reason for the delay, reach out to the appropriate department, via email, requesting an update
- Provide proactive statuses to our clients on orders and escalate client concerns to appropriate personnel
- Research, resolve, and respond to inquiries received from GIS, internal departments, and clients on searches in an accurate, timely, and professional manner
- Quickly and effectively research and verify facts provided by Candidates to ensure the screening process is completed in a timely manner
- Assist our internal vendor (GIS) to obtain additional documentation, information, clarification, etc
- From our clients as needed to complete their verification or international request
- Notate search (internal) using developed guidelines as well as free form notes
- Submit completed PennDOT Form DL503 (808) to our motor vehicle vendor on PA MVR request placed by our clients
- Follow-up routinely with our vendor until results are received
- Process IDV Manual Validation (relyID)
- Review and authenticate documents received by a consumer to verify identity
- Maintain appropriate confidentiality regarding client information; ensure proper destruction of confidential documents, and compliance with Personally Identifiable Information (PII) rules and regulations
- NOTE: Companies Merged
Operation Manager Lawn & Garden District
The Home Depot
08.2015 - 02.2017
- Overseeing the day to day operations of a 9.2 million a year lawn & garden center
- Supervision, training, mentoring, coaching of new team members and of 18 member team
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Responsible for the merchandising, ordering, and receiving of all department products
- Responsible for customer service and sales both in department directly and across the entire store
- Key carrier and certified equipment trainer
- Develop and implement strategic merchandising plans to achieve revenue objectives and reduce expenditures while ensuring payroll remains within budget
- PLEASE NOTE: COMPANY VERIFIES EMPLOYMENT VIA THE WORK NUMBER
Store Manager of Operations
Kroger
08.2013 - 07.2015
- Direct day-to-day operations of 96,000 sq
- Store generating more than $41M in annual revenue
- Recruit, train, mentor, and manage a 122-member team, ensuring continuous customer focus
- Supervise 16 department managers, providing coaching and promoting accountability for store results and staff performance
- Implemented loss prevention measures, reducing shrinkage and improving overall store profitability.
- Increased sales by 8% with special displays and promotions.
- Develop and implement strategic merchandising plans to achieve revenue objectives and reduce expenditures while ensuring payroll remains within budget
- Maintain in-depth working knowledge of all current guidelines
- Ensure accurate and prompt turnaround on all reports
- Conduct interviews with professional referees to verify Candidates’ employment history
- PLEASE NOTE: COMPANY VERIFIES EMPLOYMENT VIA THE WORK NUMBER
Co-Manager - Operations
Northern Tool and Equipment
02.2012 - 02.2013
- Responsible for all aspects of store operations including profits, payroll, sales, customer service, strategic planning, SOP development and training
- Maintaining inventory and expense control
- Supervising over 21 team members
- Staff development, recruiting, retention and assisted in orientation and training of employees
- Supervise 8 department managers, providing coaching and promoting accountability for store results and staff performance
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- PLEASE NOTE: COMPANY VERIFIES EMPLOYMENT VIA THE WORK NUMBER
Operations Manager
Lowe’s Home Improvement
05.2004 - 02.2012
- Direct day-to-day operations
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Store generating more than $42M in annual revenue
- Recruit, train, mentor, and manage a 165-member team, ensuring continuous customer focus
- Supervise 5 store managers, providing coaching and promoting accountability for store results and staff performance
- Develop and implement strategic merchandising plans to achieve revenue objectives and reduce expenditures while ensuring payroll remained within budget
- Please note: Last six months of employment I stepped down to a Zone Manager position, in order to move back to the Plano area
- PLEASE NOTE: COMPANY VERIFIES EMPLOYMENT VIA THE WORK NUMBER
Education
Psychology, Psychology of Development
Stephen F. Austin State University
Nacogdoches, TX01.2003
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Retail inventory management
- Recruitment and hiring
- Leadership development
- Operational efficiency
- Performance reviews
Accomplishments
- Achieved the 16 national store ranking within 3 years.
Affiliations
- Free Mason
Certification
- First Aid Certification
- Forklift Certification
- CPR/AED Certification
Timeline
Store Manager
TNT Ace Hardware
01.2022 - Current
Operations & Receiving Manager
Tractor Supply Company
09.2021 - 12.2022
Owner
Serenity RCM
11.2019 - 08.2021
Background Verification Specialist/Licensed Private Investigator/Vendor Relations Specialist
General Information Services/Backgroundcheck.com/HireRight
02.2017 - 11.2020
Operation Manager Lawn & Garden District
The Home Depot
08.2015 - 02.2017
Store Manager of Operations
Kroger
08.2013 - 07.2015
Co-Manager - Operations
Northern Tool and Equipment
02.2012 - 02.2013
Operations Manager
Lowe’s Home Improvement
05.2004 - 02.2012
Psychology, Psychology of Development
Stephen F. Austin State University
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