Summary
Overview
Work History
Skills
Affiliations
Certification
Timeline
Volunteer

Wayne Anderson

Cape Coral,FL

Summary

Knowledgeable manager with over 20 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Passionate Assitant Club Manager possesses excellent organizational skills and delivering exceptional customer service. Uses strong leadership qualities to make decisions quickly and confidently. Practiced in preparing staff work schedules and assigning specific duties.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Assistant Club Manager

Bjs Wholesales Club
Fort Myers, FL
02.2009 - Current
  • Oversaw the inventory management process by tracking orders, stock levels, pricing updates.
  • Conducted regular inspections of facilities to identify potential areas of improvement or repair needs.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Ensured that all equipment was properly maintained according to manufacturer specifications.
  • Supervised staff members in providing excellent customer service standards throughout the club premises.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Prepared monthly reports outlining key achievements against set objectives.
  • Assisted the Club Manager in recruiting new staff and coordinating their training programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Analyzed customer feedback surveys to identify areas where service quality could be improved.
  • Attended weekend night events to observe and analyze club operations.
  • Identified root causes of club issues and executed game plan for improvement.
  • Responded promptly to customer inquiries regarding membership options, fees and other related topics.
  • Handled administrative tasks such as scheduling appointments, managing emails.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Provided ongoing coaching and feedback to team members on their job performance.
  • Managed the club's website content by updating information about upcoming events or changes in policies or procedures.
  • Removed unruly patrons to achieve safe and positive work environment.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Oversaw events by delegating tasks to club employees and coordinating with vendors.
  • Calculated payroll by recording employee hours worked and approved time off requests.
  • Monitored sales performance metrics to assess effectiveness of promotional campaigns.
  • Provided advice on health and safety issues to ensure that all activities were conducted in accordance with regulations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Oversaw club schedule and planned events in advance to achieve organized operations.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Formed and sustained strategic relationships with clients.
  • Interviewed applicants to extend employment offers to maintain high-performing work environment.
  • Answered approximately 20 calls per shift to assist with customer questions and concerns.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Planned and completed group projects, working smoothly with others.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Warehouse Manager

Suncoast Beverage Sales
Fort Myers, FL
03.2003 - 08.2008
  • Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
  • Identified opportunities to reduce cost and improve productivity.
  • Ensured that all orders were accurately fulfilled in a timely manner.
  • Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
  • Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
  • Organized regular cycle counts of physical inventory to ensure accuracy of system data.
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
  • Developed strategies to optimize workflow processes in order to maximize productivity.
  • Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
  • Implemented new technologies such as RFID scanning systems to improve efficiency.
  • Consistently met company and department objectives within budget and time constraints.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Monitored staff performance, identified areas for improvement, and provided training as needed.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
  • Operated forklifts to fill or empty overhead spaces.
  • Collaborated closely with logistics teams to ensure smooth flow of shipments across international borders.
  • Resolved customer complaints related to product quality or delivery issues.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Implemented and planned warehouse safety and security programs and activities.
  • Planned and implemented efficient warehousing systems for incoming and outgoing goods.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing [Task].
  • Generated warehouse shipping documents, packing lists and invoices.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Utilized inventory management software to track stock levels and maintain accurate records.
  • Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
  • Modified existing software systems to enhance performance and add new features.
  • Collaborated with others to discuss new opportunities.
  • Delivered products to customer locations on time.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Planned and completed group projects, working smoothly with others.

Skills

  • Financial Reporting
  • Schedule Management
  • Data Management
  • Employee Development
  • Sales Tracking
  • Data Analysis
  • Customer Retention
  • Department Oversight
  • Inventory Management
  • Customer Service Management
  • Quality Assurance
  • Cost Control
  • Performance Improvement
  • Performance Improvements
  • Multimillion-Dollar P&L Management
  • Staff Scheduling
  • Strategic Planning
  • Desktops, Laptops, and Mobile Devices
  • Sales Oversight
  • Delegating Work
  • Employee Reviews
  • Operations Oversight
  • Employee Relations
  • Decision-Making
  • Customer Service
  • Supplier Monitoring
  • Goal Setting
  • Training Management
  • Change Management
  • Process Improvements
  • Organizational Structuring
  • Employee Motivation
  • Inventory Tracking and Management
  • Supervision and Training
  • Customer Relations
  • Needs Assessment
  • Policy Development and Enforcement
  • Sound Judgment
  • Employee Scheduling
  • Staff Management
  • Delegation
  • Relationship Building
  • Calendar Management
  • Inventory Control
  • Profit and Loss Accountability
  • Business Leadership
  • Operations Management
  • Scheduling
  • Staff Hiring
  • Policy/Program Development
  • Performance Evaluation and Monitoring
  • Team Leadership
  • Staff Development
  • Teamwork and Collaboration
  • Performance Evaluations
  • Date conversion
  • Data organization
  • Staff Training
  • Performance Management
  • Team Motivation

Affiliations

I enjoy landscaping spending time outdoors taking care of my lawn and helping out my neighbors with their lawns and trees as well. I am a happily married man with a daughter and 4 cattle dogs as well.

Certification

I am state certified for propane, also state certified in food safety, I am certified forklift trainer for all forklift drivers at BJS wholesale club.

Timeline

Assistant Club Manager

Bjs Wholesales Club
02.2009 - Current

Warehouse Manager

Suncoast Beverage Sales
03.2003 - 08.2008

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Wayne Anderson