WAYNE ASH
Windsor Locks,CT
Summary
With a proven track record at Worldwide Flight Services, I excel in operations management and team leadership, enhancing productivity by 30%. My expertise in inventory management and exceptional customer service fosters significant improvements in efficiency and client satisfaction. Skilled in conflict resolution and mentoring, I drive teams towards achieving excellence in service delivery and operational goals.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Knowledgeable Desired Position with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Innovative and goal-oriented Management professional committed to Area of expertise. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through Action.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
GSE MANAGER
Worldwide Flight Services
10.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
GSE Mechanic
Menzies Aviation
02.2018 - 10.2019
- Supported continuous improvement initiatives within the maintenance department, contributing to long-term operational success.
- Conducted root cause analysis for recurring equipment issues, implementing corrective actions to prevent future occurrences.
- Increased efficiency in diagnosing mechanical issues through the use master diagnostic tools alongside manual techniques.
- Upheld environmental standards by properly disposing hazardous materials according to regulatory guidelines.
- Reduced downtime for GSE units by implementing a preventative maintenance schedule.
- Developed and implemented standard operating procedures for GSE maintenance tasks, contributing to a safe and efficient work environment.
- Worked closely with other mechanics as part of an effective team dedicated to maintaining a high-performance GSE fleet.
- Assisted in the training of new mechanics, sharing knowledge and best practices to elevate overall team performance.
- Streamlined repair processes, resulting in quicker turnaround times for out-of-service equipment.
- Ensured compliance with all safety regulations and protocols through diligent adherence to guidelines and procedures.
- Maintained detailed records of all maintenance tasks performed, ensuring accurate documentation and efficient future servicing.
- Demonstrated expertise in repairing various types of GSE, including tow tractors, hydraulic lifts, and air conditioning units.
- Managed inventory of spare parts and supplies, minimizing delays due to lack of necessary resources for repairs or maintenance tasks.
- Performed calibration checks on essential tools and equipment to guarantee accurate measurement and testing results during repairs or maintenance activities.
- Improved reliability of GSE fleet by conducting regular troubleshooting and repairs.
- Proactively identified areas where equipment upgrades or replacements were necessary, resulting in improved overall performance of the GSE fleet.
- Collaborated with operations teams to ensure optimal availability of functional GSE during peak hours.
- Removed worn or faulty components for replacement or repair.
- Changed oils, inspecting brakes and replace filters to perform preventive maintenance services on heavy equipment.
- Analyzed malfunctioning equipment and determined type of repairs required.
- Read and interpreted technical manuals for troubleshooting and repair purposes.
- Evaluated heavy equipment to determine necessary repairs and maintenance requirements.
- Repaired machinery and equipment according to manufacturer specifications.
- Maintained meticulous records of all repair work that was made to machines and equipment.
- Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.
- Collaborated with team of technicians to complete projects and meet deadlines.
Mechanic Technician
Paramount Garage
06.2016 - 02.2018
- Supported a positive customer experience by providing follow-up services such as test drives and post-repair consultations when necessary.
- Collaborated with parts department personnel to ensure timely delivery of necessary components for efficient completion of repairs.
- Demonstrated versatility by successfully completing a variety of automotive repairs, including engine overhauls, transmission replacements, and suspension work.
- Enhanced customer satisfaction by providing timely and accurate repairs on a wide range of vehicles.
- Streamlined work processes through effective communication with team members, leading to increased productivity in the workshop.
- Increased efficiency by proficiently managing multiple repair projects simultaneously, effectively prioritizing tasks based on urgency and complexity.
- Improved vehicle performance by conducting thorough inspections and diagnostic tests on various systems.
- Reduced repair times by efficiently using specialized tools and equipment for each task, ensuring minimal downtime for customers.
- Maintained a clean and organized work environment, adhering to industry best practices for safe operation of equipment and tools.
- Assisted management in maintaining inventory levels of commonly used parts, contributing to smooth daily operations in the workshop.
- Prevented costly accidents through diligent adherence to safety protocols while working with potentially hazardous materials or tools.
- Optimized workflow within the shop by coordinating effectively with other technicians, sharing knowledge about specific vehicles or complex repairs as needed.
- Contributed to the development of junior technicians by providing guidance and mentorship in proper repair techniques and best practices.
- Maintained clean and organized work area to easily locate repairing tools and equipment.
- Assembled and disassembled equipment to perform repairs and maintenance.
- Followed guidelines while performing maintenance and repairs to prevent work-related injuries.
- Resolved mechanical issues using both technical and manual skills.
- Performed troubleshooting, diagnosis, and repair of Type equipment.
- Frequently diagnosed mechanical problems and determined how to correct issues.
- Inspected and tested equipment, machinery and components to diagnose issues, recognize defects, and determine appropriate repairs.
- Identified mechanical problems and determined best solutions for correction.
- Read and interpreted technical drawings and schematics to understand equipment design and proper maintenance.
- Utilized varied tools and equipment to test and troubleshoot mechanical systems.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Analyzed vehicle data using advanced diagnostic equipment.
- Repaired and replaced worn and damaged components.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Performed emissions tests according to standard procedures.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
Mechanic Technician
C and L Automotive Machine Shop
05.2006 - 06.2013
- Supported a positive customer experience by providing follow-up services such as test drives and post-repair consultations when necessary.
- Demonstrated versatility by successfully completing a variety of automotive repairs, including engine overhauls, transmission replacements, and suspension work.
- Enhanced customer satisfaction by providing timely and accurate repairs on a wide range of vehicles.
- Increased efficiency by proficiently managing multiple repair projects simultaneously, effectively prioritizing tasks based on urgency and complexity.
- Streamlined work processes through effective communication with team members, leading to increased productivity in the workshop.
- Improved vehicle performance by conducting thorough inspections and diagnostic tests on various systems.
- Reduced repair times by efficiently using specialized tools and equipment for each task, ensuring minimal downtime for customers.
- Maintained a clean and organized work environment, adhering to industry best practices for safe operation of equipment and tools.
- Prevented costly accidents through diligent adherence to safety protocols while working with potentially hazardous materials or tools.
- Assisted management in maintaining inventory levels of commonly used parts, contributing to smooth daily operations in the workshop.
- Contributed to business growth by consistently delivering high-quality services that attracted repeat customers and positive referrals.
- Minimized warranty claims by executing proper installation procedures for all replacement parts according to manufacturer specifications.
- Optimized workflow within the shop by coordinating effectively with other technicians, sharing knowledge about specific vehicles or complex repairs as needed.
- Continually sought opportunities for professional growth by staying up-to-date on industry trends, attending conferences, and seeking certifications that expanded skill set.
- Boosted shop revenue by upselling additional services when appropriate based on customer needs and vehicle conditions observed during inspections.
- Contributed to the development of junior technicians by providing guidance and mentorship in proper repair techniques and best practices.
- Ensured safety standards were met by meticulously following manufacturer guidelines and recommendations during repairs and maintenance tasks.
- Built strong relationships with clients through clear communication regarding repair needs, costs, and timelines, fostering trust between them and the service center.
- Maintained clean and organized work area to easily locate repairing tools and equipment.
- Assembled and disassembled equipment to perform repairs and maintenance.
- Resolved mechanical issues using both technical and manual skills.
- Performed troubleshooting, diagnosis, and repair of Type equipment.
- Frequently diagnosed mechanical problems and determined how to correct issues.
- Inspected and tested equipment, machinery and components to diagnose issues, recognize defects, and determine appropriate repairs.
- Identified mechanical problems and determined best solutions for correction.
- Implemented preventive maintenance measures to decrease emergent issues.
- Monitored equipment performance to confirm proper and efficient function.
- Read and interpreted technical drawings and schematics to understand equipment design and proper maintenance.
- Utilized varied tools and equipment to test and troubleshoot mechanical systems.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Analyzed vehicle data using advanced diagnostic equipment.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
- Repaired and replaced worn and damaged components.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Read and followed technical documentation to complete accurate repairs.
- Performed emissions tests according to standard procedures.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Coordinated with parts department to determine availability of necessary components.
Education
Automotive Engineering
St. Stephen College
Trinidad And Tobago06.1998
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Task delegation
- Staff management
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
- Performance management
- Project planning
- Staff development
- Shift scheduling
- Policy implementation
- Conflict resolution
- Schedule preparation
- Workforce management
- Performance evaluations
- Budget control
- Expectation setting
- Emergency response
- Expense tracking
- Contract management
- Brand management
- Clear communication
- Safety procedures
- Coaching and mentoring
- Employee onboarding
- Work prioritization
- Policy and procedure development
- Inventory management
- Recruiting and interviewing
- Revenue management
- Disciplinary techniques
- Teamwork and collaboration
- Effective communication
Timeline
GSE MANAGER
Worldwide Flight Services
10.2019 - Current
GSE Mechanic
Menzies Aviation
02.2018 - 10.2019
Mechanic Technician
Paramount Garage
06.2016 - 02.2018
Mechanic Technician
C and L Automotive Machine Shop
05.2006 - 06.2013
Automotive Engineering
St. Stephen College
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