Summary
Overview
Work History
Education
Skills
Timeline
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Wayne Ashton

Orem,Utah

Summary

Adept Occupational Therapist with a proven track record at Health Care Australia, enhancing patient functionality through innovative therapeutic interventions. Demonstrates exceptional organization and time management skills alongside a self-motivated approach. Excelled in maintaining high standards of care, achieving significant patient improvements, and staying abreast of industry best practices through continuous education.

Overview

20
20
years of professional experience
8
8
years of post-secondary education

Work History

Occupational Therapist

Health Care Australia
01.2013 - 11.2018
  • Enhanced patient functionality through evidence-based therapeutic interventions and exercises.
  • Provided education to patients and families on coping strategies, adaptive equipment, and safety modifications.
  • Documented patient progress accurately and efficiently, ensuring compliance with regulatory requirements.
  • Conducted thorough evaluations to assess patient needs, functional limitations, and potential for improvement.
  • Coordinated discharge planning efforts alongside case managers to ensure seamless transitions between care providers upon leaving facility.
  • Utilized assistive technology devices when necessary while working closely with vendors/providers on device selection and customization process.
  • Provided clinical services to clients with various physical, mental and emotional impairments.
  • Participated in continuing education opportunities to stay current with industry trends and best practices in occupational therapy.

Security Guard

Southern Cross Group Services
01.2013 - 01.2018
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
  • Checked and verified photo identification prior to granting facility access.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Performed cash drops while maintaining security and control of drop box.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Identified violators and escorted departing personnel to guard against theft of property.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Participated in staff meetings, special events and professional development activities.

Customer Service Officer

Western Australian State Government
01.2005 - 01.2013
  • Provided primary customer support to internal and external customers.
  • Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Completed data entry to record call notes, suggestions and questions.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Marine Technician

Royal Australian Navy
01.1999 - 01.2005
  • Operated and maintained wide variety of marine mechanical systems on different vessels.
  • Assisted with ship operations and evolutions as directed by command.
  • Prepared variety of different written communications, reports and documents.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Collaborated with team members to achieve target results.

Education

Bachelor of Science - Occupational Therapy

Southern Cross University
Gold Coast, Queensland; Australia.
05.2001 -

Certificate 3 Marine Mechanical Engineering

TAFE
Crib Point, VIC
01.2000 - 01.2002

Certificate 3 Mining & Geoscience Field Practices

TAFE
Leederville, WA
01.1998 - 10.1998

High School Diploma -

Forrestfield Senior High School
Forrestfield, WA
01.1993 - 12.1997

Skills

Dependable and Responsible

Timeline

Occupational Therapist

Health Care Australia
01.2013 - 11.2018

Security Guard

Southern Cross Group Services
01.2013 - 01.2018

Customer Service Officer

Western Australian State Government
01.2005 - 01.2013

Bachelor of Science - Occupational Therapy

Southern Cross University
05.2001 -

Certificate 3 Marine Mechanical Engineering

TAFE
01.2000 - 01.2002

Marine Technician

Royal Australian Navy
01.1999 - 01.2005

Certificate 3 Mining & Geoscience Field Practices

TAFE
01.1998 - 10.1998

High School Diploma -

Forrestfield Senior High School
01.1993 - 12.1997

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Wayne Ashton