Wayne Ballard
Irvine,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Accounts Receivable Specialist
RS Hughes
02.2024 - 07.2024
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Streamlined daily SFC Financial Statements information entry for efficient record keeping purposes.
- Enhanced cash flow by ensuring timely invoicing, payment application, and account reconciliation.
- Maintained accurate financial records with meticulous attention to detail in data entry and account management.
- Submitted cash and check deposits and generated cash receipts to record money received.
Debt Negotiations Manager
Americor Funding
06.2023 - 03.2024
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicate production goals, train on best practices, and help resolve escalations.
- Analyze performance and identify training opportunities for the individual, team, and new hires
- Conduct performance management conversations and enforce policies
- Auditing of 15 team members and individual performance
Credit & Collections Manager
Hydrafacial
12.2020 - 05.2023
- B2B Collections
- Reporting for upper management (KPIs, Aging, Metrics, etc.)
- Managed and mentored a team of 5
- Assisted with set-up of new AR/collection’s department with little guidance
- Implemented a new collection’s software
- Performed and analyzed reports pertaining to multiple departments and shared with upper management
Accounts Receivable Manager
Evolus
08.2017 - 12.2020
- Negotiated and resolved approximately 98% of B2B collections over 60+ days past due.
- Subsidized 98% of collections; approximately $8.2 million monthly.
- Prioritized customer billing inquiries regarding account balance, aging invoices, billing discrepancies, processing credit memos, account holds and monitoring aging reports.
- Resolved account issues to maintain strong customer relationships and arrive at a mutually agreed beneficial solution for the customer, sales team, and company.
- Strengthened monthly collection strategies and complex account reconciliations.
- Applied and posted customer payments (checks/credit card/lockbox).
- Ensure timelines and accuracy of cash postings.
- Approved/reduced credit limits to eliminate all bad debt expenses. Identifying problem accounts and notifying Finance and Sales Management of situations that could indicate uncorrectable claims or possible bankruptcy.
- Facilitated training and onboarding of 8 staff members.
Accounts Receivable Supervisor
Preferred Hotels & Resorts
01.2015 - 07.2017
- Collaborated closely with the Chief Financial Officer to analyze collection trends.
- Created daily, weekly and monthly reports for the accounting management team.
- Scheduled and initiated daily meetings.
- Trained 20 member hotel chains on a contract software system.
- Interacted with 1000+ global member hotels, corporate transient, consortia, and leisure accounts for the global sales team.
Education
High School Diploma -
ABC Adult School
Cerritos, CA06.2000
Skills
- Accounts Receivable
- Collections
- Billing
- Credit Analysis
- Cash Applications
- Reconciliations
- Reporting (KPIs, Aging, Metrics)
- Creating SOPs
- Process Improvement
- System Implementation
- Training & Team Management
- Financial Management
- NetSuite
- YayPay
Timeline
Accounts Receivable Specialist
RS Hughes
02.2024 - 07.2024
Debt Negotiations Manager
Americor Funding
06.2023 - 03.2024
Credit & Collections Manager
Hydrafacial
12.2020 - 05.2023
Accounts Receivable Manager
Evolus
08.2017 - 12.2020
Accounts Receivable Supervisor
Preferred Hotels & Resorts
01.2015 - 07.2017
High School Diploma -
ABC Adult School
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