Wayne Barker
Hinesville,GA
Summary
Accomplished leader with extensive experience in operations management and staff supervision, honed at the US Army. Excelled in enhancing team productivity and operational efficiency through effective task delegation and employee development. Demonstrated prowess in logistics oversight and performance monitoring, significantly improving service delivery and stakeholder satisfaction. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Operations Supervisor
US Army
11.2023 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
Senior Personnel Manager
US Army
06.2023 - 11.2023
- Championed a culture of continuous improvement by regularly assessing employee satisfaction levels and addressing concerns proactively.
- Facilitated smooth transitions during company mergers and acquisitions by effectively managing change processes and integrating new personnel into existing teams.
- Collaborated with executive leadership to establish organizational goals related to workforce planning and talent management initiatives.
- Enhanced workforce agility by cross-training employees across multiple departments, leading to improved collaboration and operational efficiency.
- Increased internal promotion rates by establishing career development programs that provided employees with growth opportunities within the organization.
- Conducted thorough performance evaluations to identify areas for improvement and provide constructive feedback to staff members.
- Streamlined HR processes for increased efficiency by automating manual tasks and leveraging data-driven insights.
- Implemented innovative training programs that facilitated skill-building across various departments within the organization.
- Enhanced employee retention by implementing comprehensive onboarding programs and ongoing professional development opportunities.
Senior Operations Manager
US Army
08.2021 - 05.2023
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
- Oversaw staff and sub-contractor performance review assessments.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
- Optimized supply chain operations, establishing strategic partnerships with key suppliers for cost savings and improved lead times.
- Developed comprehensive risk management plans to mitigate potential threats to organizational stability and growth.
- Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
- Safeguarded company assets through diligent inventory control measures that minimized loss due to shrinkage or theft.
Senior Advisor
US Army
03.2019 - 07.2021
- Mentored and trained highly talented staff, which prepared team members for providing exemplary service to clients.
- Enhanced client relationships by providing strategic advice and guidance on industry trends and best practices.
- Led change management initiatives to improve organizational effectiveness and support long-term growth objectives.
- Maintained an extensive professional network and leveraged connections to secure new business leads, contributing to sustained growth over time.
- Mentored junior advisors, fostering professional development and enhancing overall team performance.
- Developed a strong understanding of emerging trends and technologies in the industry, enabling informed decision-making on potential investments or strategic partnerships.
- Streamlined internal processes by conducting thorough evaluations and implementing necessary improvements.
- Facilitated new client onboarding process and investment account setup.
- Managed high-profile projects, ensuring timely completion within budget constraints while maintaining exceptional quality standards.
- Inspected dwelling for safety and health issues and made recommendations.
- Advised on organizational structure and human resource management to promote efficient business operations.
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
Senior Human Resources Manager
US Army
03.2018 - 07.2019
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Managed complex HR projects, leading to increased organizational effectiveness and collaboration.
- Developed promotional paths and succession plans.
- Mentored junior HR professionals on best practices within the field, contributing to their professional development journey as future leaders in the industry.
- Organized community events to foster a sense of belonging among residents and encourage social interaction.
- Supervised 160 Personnel, responsible for their housing, training and onboarding.
- Prepared comprehensive reports on property performance, providing insights into areas for improvement or growth opportunities.
- Developed strong relationships with community organizations to promote available housing options and resources.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Responded to Common Area Maintenance (CAM) inquiries.
- Generated professional networks by engaging in professional, industry and government organizations.
Advisor
US Army
01.2016 - 03.2018
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Assisted in the development of training materials for new advisors, improving overall team performance.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Advised on organizational structure and human resource management to promote efficient business operations.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Delivered informative presentations at seminars, educating prospective clients on personal finance topics such as retirement planning or wealth management strategies.
- Streamlined communication processes, ensuring clients received regular updates on their investments and financial plan progress.
- Developed and maintained strong relationships with other industry professionals, such as attorneys or accountants, to provide comprehensive financial services to clients.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
Movement Control Coordinator
US Army
08.2011 - 11.2015
- Proactively addressed potential bottlenecks in the supply chain by devising creative solutions without compromising quality or safety standards.
- Optimized resource allocation, ensuring the most effective use of personnel, equipment, and facilities.
- Coordinated cross-functional teams to achieve seamless execution of movement control duties.
- Developed comprehensive contingency plans for potential disruptions in transportation routes or schedules.
- Served as a subject matter expert on movement control matters, providing guidance and support to colleagues when needed. Oversaw the movement of 900 personnel and equipment who rapidly deployed across the globe, on a short notice deployment
Education
Master of Science - Information Management Technology
University of Arkansas
Lenexa, KS12.2015
Bachelor of Arts - Criminal Justice
University of Arkansas
Lenexa, KS05.2011
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Team Training
- Safety oversight
- Employee Development
- Customer Relations
- Warehouse Operations
- Logistics Oversight
- Inventory Coordination
- Production
- Quality Assurance
Additional Information
Active TS/SCI Security Clearance
Timeline
Operations Supervisor
US Army
11.2023 - Current
Senior Personnel Manager
US Army
06.2023 - 11.2023
Senior Operations Manager
US Army
08.2021 - 05.2023
Senior Advisor
US Army
03.2019 - 07.2021
Senior Human Resources Manager
US Army
03.2018 - 07.2019
Advisor
US Army
01.2016 - 03.2018
Movement Control Coordinator
US Army
08.2011 - 11.2015
Master of Science - Information Management Technology
University of Arkansas
Bachelor of Arts - Criminal Justice
University of Arkansas
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