Wayne Bickford
Arvada
Summary
Results-driven Telecom leader with 20 years of experience, advancing from Field Technician to Director of Operations. Expertise in administrative oversight, financial management, and team development, driving operational efficiency and revenue growth. Skilled in strategic planning and process optimization, fostering collaboration across all management levels.
Overview
25
25
years of professional experience
Work History
Director of operation
Connection One Inc.
Denver
06.2023 - 07.2024
- Formulating operational strategies and policies to ensure all departments meet organizational goals and objectives.
- Managing operational budgets, facilitating financial planning, and promoting profitability.
- Allocating resources effectively, streamlining workflows, and implementing process improvements to enhance operational performance.
- Established and tracked key performance indicators (KPIs) to evaluate and enhance departmental efficiency.
- Monitored business activities, supervised staff across departments, ensured efficient and productive workflows.
- Ensuring operations comply with legal, ethical, and company standards.
- Working closely with the ownership, and department heads to align operations with strategic objectives.
- Managed relationships with vendors, suppliers, and partners to optimize support for operational activities.
Sr. Project Manager
Connection One Inc.
Denver
06.2023 - 07.2024
- Verified all required documentation and approvals were obtained before initiating the project.
- Obtained all necessary permits for project compliance and progression.
- Communicated and obtained necessary approvals from building ownership for all design changes.
- Resolved discrepancies with clients regarding design and cost changes stemming from new designs.
- Collaborated with project managers to schedule job tasks, ensuring alignment with customer expectations.
- Facilitate design assignment and manage drafting and survey technicians and admins.
- Make sure workmanship meets/exceeds quality standards.
- Submitted and processed all billing documentation in accordance with specifications and deadlines.
- Act as a resource for dispute resolution.
- Resolve any issue for PMs or business partners might have.
- Maintain design specifications in accordance with surveys and walk-outs.
- Communicate ALL changes to the client.
- Oversaw the Contribution Margin (CM) for the discipline to enhance financial performance.
Project Director
Metronet
Colorado Springs
06.2022 - 06.2023
- Developed and executed project work plans and schedules, controlled budgets, and identified resources for project execution.
- Oversaw daily project operations to ensure timely completion within budget constraints.
- Manage the decisions on the scope project including serving as a technical expert in interpreting the specifications of the project.
- Assigned specific tasks and responsibilities to OSPE team members to distribute workload effectively.
- Communicate requirements and specifications to the project staff and assist with any questions related to the technology, equipment, and design requirements.
- Verify compliance with market agreements related to permits and authorizations.
- Review and approve job cost accounting reports submitted to home office.
- Communicate with the SVP of Outside Plant and other management member.
- Establish and maintain effective working relationships with co-workers, supervisors and the general public.
- Maintain regular, consistent and professional attendance, punctuality, and personal appearance according to company policies.
- Partnered with PCM to address daily changes and coordinate ongoing project activities.
- Work with Project team to secure proper business partners to complete all tasks in hand.
- Assisted with various tasks and responsibilities to support project goals and team efforts.
Sr. Project Manager
Connection One Inc.
Golden
05.2019 - 06.2022
- Collaborated with project managers to schedule job tasks, ensuring alignment with customer expectations.
- Facilitated design assignments while managing drafting and survey technicians and administrative staff.
- Communicated and obtained necessary approvals from building ownership for all design changes.
- Confirm all necessary documentation and approvals have been acquired and in hand prior to starting the job.
- Acquired all necessary permits for project compliance.
- Resolve any issue for PMs or business partners might have.
- Act as a resource for dispute resolution.
- Resolved discrepancies with clients regarding design and cost changes, ensuring clear communication and understanding.
- Communicate ALL changes to the client.
- Make sure workmanship meets/exceeds quality standards.
- Ensuring job is completed on schedule.
- Measure and evaluate employees’ time to verify all employees are utilizing their work time appropriately.
- Manage the contribution margin (CM) for the discipline.
- Submit all billing as specified and in a timely manner.
- Maintain design specifications in accordance with surveys and walk-outs.
- Work with the owner to keep them informed of the day-to-day activities.
Sr VP of OSP Operations
Jus-com
Naples
06.2016 - 05.2019
- Provide leadership and direction for planning, scheduling and execution of all phases of projects.
- Analyze operating results and costs to maximize ability to meet service level targets while improving operating efficiencies.
- Develop and manage budget.
- Collaborated with project teams to achieve targeted financial results for the business unit.
- Contributed to proposal preparation, studies, contracts, schedules, and estimates; oversaw final estimates and proposals.
- Develop and maintain positive relations with clients, suppliers, contractors and stakeholders.
- Participate in strategic and long-range planning and management reviews.
- Ensure that quality and safety standards and procedures are followed.
- Conducted management reviews and resource management, coaching and developing staff for enhanced performance.
Project Manager
Zayo Group LLC
Boulder
07.2013 - 06.2016
- Ensure that all projects are delivered on-time, within scope and within budget.
- Develop a detailed project plan to monitor and track progress.
- Coordinated internal resources and third parties/vendors to ensure successful project execution.
- Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
- Perform risk management to minimize project risks.
- Assisted in defining project scope and objectives, engaging relevant stakeholders to ensure technical feasibility.
- Ensure resource availability and allocation.
- Create and maintain comprehensive project documentation.
- Establish and maintain relationships with third parties/vendors.
- Documented issues and communicated them to management for timely resolution.
Chief of Staff
Focus Fiber Solutions
Naples
10.2010 - 07.2013
- Delivered exceptional service to key clients across U.S., enhancing client satisfaction and retention.
- Communicate effectively with all internal and external stakeholders and execute on all operations required to manage clients’ needs.
- Executed successful client implementations by collaborating with vendors and ensuring timely hardware delivery.
- Coordinated cross-functional teams to streamline client onboarding processes and drive growth.
- Perform analysis of data related to client profiles and recommend actions to improve client results.
- Managed daily operations across multiple locations in the U.S.
- Anticipate potential customer issues, apply contingency planning to avoid customer dissatisfaction.
Market manager
Coca-Cola Enterprises
Denver
11.2008 - 10.2010
- Managed multiple priorities, allocated resources effectively across accounts to optimize operations.
- Brief the frontline employees on scheduling and meeting delivery goals.
- Anticipate potential customer issues, apply contingency planning to avoid customer dissatisfaction.
- Apply knowledge of merchandising principles to drive productivity.
- Train front line on utilizing processes and tools.
- Understand cost per unit constraints in meeting customer needs.
- Facilitated employee prioritization of tasks, fostering teamwork to enhance collaboration.
- Supervise daily operations, delegate tasks and monitor progress.
- Set productivity and service targets, measured performance to ensure accountability and drive results.
Account Sales Manager
PepsiCo
Denver
09.2004 - 11.2008
- Executed promotional programs for eligible accounts and fostered strong communication with each customer to ensure program effectiveness.
- Analyzed territory and each outlet with Area Sales Manager and implemented strategies to strengthen market position.
- Call on accounts indicated in manifest routed order.
- Complete product order nearly, correctly and completely for each customer called on.
- Checked and placed inside and outside advertising, filled vendors and coolers, rebuilt primary and additional displays, and maintained adequate reserve stock to enhance product visibility.
- See that all the beverage sections and displays are properly merchandised before leaving any account.
- Installed special point-of-purchase displays, including banners and promotional pulls, at various retail locations.
- Recorded detailed information in route book after each customer visit, noting pre-sold inventory.
- Track and report programs and promotions sold to insure execution.
- Enforce requirements of promotional program with customer receiving promotional discount.
Technician II
Level 3 Communications LLC
Albany
10.1999 - 06.2003
- Diagnoses, troubleshoots and repairs customer and network troubles.
- Installs, provisions, tests, and maintains DS0 thru OC192 services, Transport equipment, Signaling, Private Line, and Data Services.
- Removed and replaced defective modules, tracked spares, ensured timely repair to maintain service continuity.
- Monitored route, executed restoration during service interruptions, proactively responded to potential issues to uphold network integrity.
- Operates and maintains tools, test sets, and electronic equipment including, but not limited to: fiber optic transmissions equipment, lightwave multiplexing equipment, digital multiplexers, channel banks, circuit termination equipment, AC and DC power equipment, GN Nettest OTDR and Fiber optic locating equipment.
- Performed site surveys, located fiber, oversaw splicing of Metro/Long Haul Outside Plant fibers to ensure optimal network performance.
- Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure including, but not limited to: HVAC systems, high-voltage electrical systems, DC Power Plants.
Education
Accounting/Business Management -
New Hampshire Technical Institute
Concord, NH07-1993
Skills
- Operational strategy
- Project management
- Budget management
- KPI tracking
- Process improvement
- Regulatory compliance
- Operations oversight
- Vendor relationship management
- Resource allocation
- Team leadership
- Supervision and training
- Time management
Accomplishments
- Increase productivity by 15% while simultaneously reducing headcount by 3%
- Managing multi-million-dollar budgets to an on-time and on-budget completion
- Managing multiple markets over the United States of over 150 employees
- Having a solid understanding of the customers' needs and wants to create a strong relationship with them to continue growth for their company and ours in other areas of the US
- Maximized job SOWs in order to work efficiently in the field to reduce downtime and increase profitability
- Developed safety programs that reduced incidents in the workplace
Timeline
Director of operation
Connection One Inc.
06.2023 - 07.2024
Sr. Project Manager
Connection One Inc.
06.2023 - 07.2024
Project Director
Metronet
06.2022 - 06.2023
Sr. Project Manager
Connection One Inc.
05.2019 - 06.2022
Sr VP of OSP Operations
Jus-com
06.2016 - 05.2019
Project Manager
Zayo Group LLC
07.2013 - 06.2016
Chief of Staff
Focus Fiber Solutions
10.2010 - 07.2013
Market manager
Coca-Cola Enterprises
11.2008 - 10.2010
Account Sales Manager
PepsiCo
09.2004 - 11.2008
Technician II
Level 3 Communications LLC
10.1999 - 06.2003
Accounting/Business Management -
New Hampshire Technical Institute