Wayne Bilka
Sioux Falls,SD
Summary
Customer service and sales expert with extensive experience at First Interstate Bank, specializing in transaction processing and conflict resolution. Consistently enhances customer satisfaction through relationship building and lead generation. Committed to operational excellence and effective team collaboration.
Overview
11
11
years of professional experience
Work History
Teller
First Interstate Bank
Sioux Falls, South Dakota
09.2025 - Current
- Delivered high-quality customer service in lobby-focused role, processing diverse financial transactions accurately.
- Maintained zero balance discrepancies by demonstrating meticulous attention to detail in cash handling.
- Assisted customers with account services, resolving issues and enhancing banking experiences.
- Handled inbound customer calls, addressing needs and providing solutions.
- Built client relationships by identifying needs and recommending suitable products and services.
- Contributed to seamless branch operations through customer-first, solutions-oriented approach, showcasing readiness for expanded responsibilities.
Sales Consultant
Northtown Automotive
Yankton, South Dakota
07.2023 - 06.2025
- Facilitated product selection by assisting customers in identifying their needs.
- Conducted engaging product demonstrations to highlight features and benefits.
- Processed customer transactions accurately and efficiently at checkout.
- Resolved inquiries and complaints with professionalism and care, ensuring customer satisfaction.
- Enhanced decision-making by providing in-depth product knowledge to customers.
- Executed cold calls to prospective customers to introduce company offerings.
Sales Associate
Menards
Yankton, South Dakota
02.2023 - 07.2023
- Described merchandise while explaining use, operation, and care to customers.
- Conducted regular inventory assessments to monitor stock levels.
- Demonstrated product features and benefits tailored to customer needs.
- Utilized technology resources to assist customers in locating and selecting items.
Landscaper
Naturescaping
Yankton, South Dakota
05.2022 - 08.2022
- Installed rocks, mulch beds, and decorative elements to enhance landscape aesthetics.
- Constructed hardscapes including patios, retaining walls, and walkways using bricks and concrete blocks.
- Configured lighting fixtures along walkways to illuminate outdoor areas during nighttime.
Cashier
People's Grocery
Crofton, NE
03.2020 - 08.2021
- Operated cash register with efficiency, processing various payment methods accurately.
- Greeted customers and addressed inquiries regarding products and services.
- Acquired knowledge of other departments to ensure continuous store operations.
Cook
Wiebelhaus Recreation
Crofton, Nebraska
11.2018 - 02.2020
- Ensured cleanliness and organization of kitchen and food preparation areas.
- Collaborated with team members to deliver timely meal service during peak hours.
- Maintained consistent quality and high accuracy in daily preparation of identical dishes.
Detasseler
S&J Detasseling
Grand Island, Nebraska
05.2015 - 08.2015
- Enhanced field productivity and safety through effective team collaboration.
- Directed new crew members in techniques for tassel and stem removal from corn plants.
- Inspected corn rows, ensuring the removal of weeds to promote healthy growth.
Education
Exercise Science -
Wayne State College
Wayne, NE05.2022
Business -
University of South Dakota
Vermillion, SD05.2022
High School Diploma -
Crofton High School
Crofton, NE05.2021
Skills
- Product knowledge
- Customer relationship management
- Customer service
- Transaction processing
- Lead generation
- Conflict resolution
- Objection handling
- Cold calling
- Cash handling
- Problem solving
- Team collaboration
References
References available upon request.
Timeline
Teller
First Interstate Bank
09.2025 - Current
Sales Consultant
Northtown Automotive
07.2023 - 06.2025
Sales Associate
Menards
02.2023 - 07.2023
Landscaper
Naturescaping
05.2022 - 08.2022
Cashier
People's Grocery
03.2020 - 08.2021
Cook
Wiebelhaus Recreation
11.2018 - 02.2020
Detasseler
S&J Detasseling
05.2015 - 08.2015
Exercise Science -
Wayne State College
Business -
University of South Dakota
High School Diploma -
Crofton High School