Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Wayne Boyer

POTTSTOWN,Pennsylvania

Summary

Dynamic and dedicated Supervisor with extensive experience in security operations and personnel management, renowned for exceptional leadership in coordinating and supervising employee activities across various security systems and environments. Demonstrates a deep understanding of operational best practices, including work assignment, planning, and training. Adept at driving continuous improvement processes, enhancing employee performance, and ensuring organizational goals are met through effective team coordination. With a proven track record in security system certifications and a commitment to excellence, I am poised to bring my unique blend of skills and experience to a challenging leadership role.

Overview

21
21
years of professional experience

Work History

Night Shift Supervisor

Comcast
01.2022 - 03.2024
  • Coordinated the efforts of a diverse team, achieving notable improvements in process efficiency and employee performance
  • Implemented continuous improvement processes, significantly enhancing operational quality and team productivity.

SOC Supervisor

Comcast/Allied Universal
04.2021 - 03.2024
  • Spearheaded video surveillance and alarm monitoring operations, enhancing situational awareness and threat management
  • Utilized comprehensive technology tools for risk assessment, contributing to the safety of organizational assets and personnel
  • Played a pivotal role in emergency response and technical issue resolution, ensuring high standards of customer care and operational support.

Member Services Representative (Shift Supervisor)

Planet Fitness
12.2014 - 11.2018
  • Enhanced member experience through exceptional service, contributing to a Judgement Free Zone and supporting members in their fitness journeys
  • Managed membership-related functions and executed retail transactions with precision, driving sales goals.

Site Supervisor

Allied Universal
04.2010 - 11.2018
  • Managed and developed technical and professional skills of security personnel, fostering a positive and respectful workplace environment
  • Ensured compliance with policies and facilitated effective communication of company updates and job openings.

Machine Operator

Dana Corporation
06.2013 - 09.2014

Overnight Stocker

Walmart
12.2011 - 06.2013

Flow Team Member

Target
08.2010 - 11.2011

Chemical Mixer

AGC Chemicals
03.2007 - 08.2008

Machine Operator

Precision Polymer Products
06.2004 - 08.2006

Army Reserves

01.2003 - 06.2006

Education

High School Diploma -

Coatesville Area High School
06.1997

Skills

  • Server patching
  • IT Helpdesk
  • Multidisciplinary team leadership and development
  • Proficient in Velocity, Genetec, DMS, and other security systems
  • Certified in Remote Desktop AMAG, Axis Camera Station, and Exacq Vision
  • Strong competency in Microsoft Excel and Word
  • Exceptional time management and organizational skills
  • Skilled in incident response and situational analysis
  • Access control and alarm monitoring expertise
  • Effective communication and problem-solving abilities

Accomplishments

Promoted to SOC Supervisor in recognition of outstanding performance and leadership that drove significant operational improvements and results.

Timeline

Night Shift Supervisor

Comcast
01.2022 - 03.2024

SOC Supervisor

Comcast/Allied Universal
04.2021 - 03.2024

Member Services Representative (Shift Supervisor)

Planet Fitness
12.2014 - 11.2018

Machine Operator

Dana Corporation
06.2013 - 09.2014

Overnight Stocker

Walmart
12.2011 - 06.2013

Flow Team Member

Target
08.2010 - 11.2011

Site Supervisor

Allied Universal
04.2010 - 11.2018

Chemical Mixer

AGC Chemicals
03.2007 - 08.2008

Machine Operator

Precision Polymer Products
06.2004 - 08.2006

Army Reserves

01.2003 - 06.2006

High School Diploma -

Coatesville Area High School
Wayne Boyer