Wayne Brisco Jr.
Wendell,NC
Summary
Dynamic Information Assurance Specialist with a proven track record, adept at enhancing security protocols and compliance. Expert in information security and technical training, successfully mitigated over 200 security violations and streamlined documentation processes. Recognized for exceptional problem-solving skills and delivering outstanding customer support in high-pressure environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Information Assurance Specialist
Intellibridge
06.2019 - 08.2023
- Reviewed over 200 violations of computer security procedures and developed effective mitigation plans.
- Served as PKI Trusted Agent, creating and administering smart card tokens for secure access to over 70,000 users.
- Updated department documentation, including license databases and infrastructure maps, to enhance efficiency.
- Answered and triaged over 1,000 requests via tickets and emails, providing immediate support for service desk issues.
- Ensured compliance with PKI standards by training personnel on smart card usage and troubleshooting.
- Maintained current knowledge of emerging technologies to optimize support for company products.
- Applied DISA security requirements to secure networks promptly, protecting critical assets.
- Conducted monthly STIG audits, enhancing accuracy and accountability of security practices.
IT Team Leader
United States Army
09.2017 - 06.2019
- Managed configuration and quality control for over 700 network devices, ensuring reliable service.
- Coordinated installation and configuration of end-to-end system for 2,500 users, minimizing disruptions.
- Transitioned 10,000 email accounts using Exchange Management tools, achieving zero data loss.
- Oversaw inventory management, safeguarding $500K in IT assets with no loss or damage.
- Led network system configuration for a team of 10, enhancing connectivity and reducing downtime by 25%.
Systems Administrator
United States Army
09.2016 - 09.2017
- Delivered comprehensive customer support for end-user devices, enhancing user satisfaction.
- Utilized System Center Configuration Manager (SCCM) to deploy Windows operating systems and applications per Army standards.
- Provided video teleconferencing support, including training and administration, ensuring regulatory compliance.
- Facilitated onboarding of new employees by setting up workstations and providing initial IT training.
- Configured and tested Windows Server operating systems within VMware to ensure stability.
Systems Administrator
United States Army
05.2015 - 09.2016
- Installed, configured, and maintained network devices, security setups, workstations, and peripherals for over 800 end users.
- Managed user and domain-level accounts in Active Directory, achieving a 100% current user database.
- Performed routine maintenance on 50 VMware servers, including backups, recoveries, and software installations.
- Scanned network devices for IAVA and STIG non-compliance using ACAS to ensure maximum compliance.
- Contributed to the development of Standardized Operating Procedures for server and systems operations, enhancing operational efficiency.
Education
Bachelors - Computer Information Systems
Devry University
Raleigh, NC12-2026
Skills
- Information security
- Customer support
- Documentation management
- Problem solving
- Team collaboration
- Technical training
- Security information systems
- Systems administration
- Technical documentation
- User training
- Hardware troubleshooting
- Software troubleshooting
- Remote support
- IT documentation
Certification
- CompTIA Security+, 11/27
- Army PKI Trusted Agent (TA)
- Cisco, Managing Enterprise Networks with Prime Infrastructure
- Information Assurance 8570.1
Timeline
Information Assurance Specialist
Intellibridge
06.2019 - 08.2023
IT Team Leader
United States Army
09.2017 - 06.2019
Systems Administrator
United States Army
09.2016 - 09.2017
Systems Administrator
United States Army
05.2015 - 09.2016
Bachelors - Computer Information Systems
Devry University
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