Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wayne Brown

Kennesaw,GA

Summary

Proven achiever in sales and customer relations. Exceeded sales targets at WBI Solutions by mastering upselling and objection handling, enhancing client loyalty through personalized service. Skilled in sales presentations and customer relationship building. Consistently drove growth and satisfaction, achieving notable customer approval ratings. Customer-oriented Sales Professional years of retaining top accounts and growing profit channels. Persuasive and self-motivated with expertise in relationship management, product development and pricing strategy. Well-versed in evaluating and revealing client needs to develop solutions. Excellent proficiency in strategic planning and cultivating partnerships. Motivated Sales Professional with history leading teams in competitive environments. Skilled networker offering remarkable interpersonal and communication skills. Known for excellent salesmanship and dedication to increasing profits.

Overview

26
26
years of professional experience

Work History

Benefits Sales Manager

WBI Solutions
04.2010 - Current
  • Consistently surpassed sales targets through diligent follow-ups and a strong commitment to delivering value-added solutions tailored specifically for each client's unique requirements and needs.
  • Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
  • Serviced client groups from 3 employees to 5000 employees.
  • Built long-lasting client relationships through excellent customer service and consistent follow-ups.

Sales Associate/Interior Designer

Havertys Furniture
01.2005 - 03.2010
  • Number one sales associate 3 years running.
  • Handled transactions efficiently while ensuring accuracy in all financial exchanges.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care and design.

Assistant General Manager

Mars 2112
08.1998 - 12.2005
  • Introduced concierge incentive program that generated 1.3 million dollars in revenue first year alone.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Trained all wait staff, food runners, bussers and front of house with my own developed training program

Education

Bachelor of Arts - Political Science And Communications

Clemson University
Clemson, SC
06.1987

Skills

    • Objection handling
    • Sales expertise
    • Upselling and Cross Selling
    • Closing Techniques
      • Customer Relationship Building
      • Business Development
      • Sales Presentations

Timeline

Benefits Sales Manager

WBI Solutions
04.2010 - Current

Sales Associate/Interior Designer

Havertys Furniture
01.2005 - 03.2010

Assistant General Manager

Mars 2112
08.1998 - 12.2005

Bachelor of Arts - Political Science And Communications

Clemson University
Wayne Brown