Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Timeline
Generic
Wayne Compton

Wayne Compton

Converse

Summary

Customer Service Specialist with strong task prioritization and multitasking skills in high-pressure settings. Proven track record of collaborating with teams to meet organizational goals. Skilled in effectively resolving escalated customer support issues and managing inventory. Capable of self-sufficient remote work, excelling in dynamic environments.

Overview

11
11
years of professional experience

Work History

Retention Agent

IBEX Global
Remote
06.2024 - 07.2025
  • Engaged customers to understand their needs and concerns effectively.
  • Provided support in resolving customer inquiries and issues promptly.
  • Utilized CRM tools to track customer interactions and feedback efficiently.
  • Educated customers on service features and benefits to enhance retention.
  • Facilitated cross-selling opportunities by recommending additional products or services that may be beneficial for the customer.
  • Provided technical support when needed by troubleshooting issues related to product features or functionality.
  • Suggested new products or services based on individual needs identified during conversations with customers.
  • Reviewed competitor offerings regularly in order to stay informed about industry trends and pricing structures.
  • Conducted follow-up calls to ensure customer satisfaction with resolutions provided.

Road Side Assistance Agent

Eagle Telecommunications
Remote
06.2023 - 06.2024
  • Verified customer's identity prior to providing services or releasing personal items.
  • Documented customer complaints and reported them to supervisors for resolution.
  • Adhered to company safety protocols while performing roadside work activities.
  • Communicated effectively with service providers to ensure quality service delivery.
  • Provided timely roadside assistance to stranded motorists in various locations.
  • Coordinated with service providers to ensure efficient vehicle recovery operations.
  • Managed customer inquiries and resolved issues with empathy and professionalism.
  • Documented service calls and maintained accurate records of assistance provided.
  • Utilized communication systems effectively for dispatch and coordination purposes.
  • Maintained accurate records of all roadside assistance requests and services provided.

Inventory Manager/Purchasing Manager

Mid-Florida Heating And Air, HVAC
Gainesville
06.2021 - 05.2023
  • Warranty processing for multiple HVAC distributors.
  • Communicates effectively and thoroughly to explain the company process.
  • Create accurate purchase orders.
  • Receiving payments and sending invoices for customers.
  • Recorded information, shortages, and discrepancies are kept to maintain records that are current and accurate.
  • Strengthened inventory processes to balance supply needs, budget, and space limitations.
  • Negotiated pricing and delivery terms with suppliers to maintain cost savings and stock levels.
  • Manage two warehouses and about 30 trucks that are mobile and constantly changing in stock quantity.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Created and updated regular inventory reports and records.

Customer Service/Meat Clerk/Grocery Clerk

Publix Supermarket, Supermarket
Gainesville
07.2019 - 05.2021
  • Deliver quality customer service
  • Quick customer problem solving and showing compassion
  • Accomplish task within reasonable amount of time
  • Lead customers to products if requested.
  • Store layout knowledge
  • Emergency awareness and readiness to act
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Contact : -Mr. Cook : (352) 335-3785

(Temp) Order entry clerk

University of press
Gainesville
06.2017 - 01.2018
  • Temporary shipping and delivery.
  • Completed accurate orders and shipping label creation.
  • Count the inventory inside the warehouse.
  • Deliver parcels, FedEx packages, and other deliveries to headquarters.
  • Managed data entry tasks to maintain accurate inventory records.

Crew Trainer

McDonald's
Alachua
06.2014 - 06.2017
  • Delivered excellent customer service in fast-paced dining environment.
  • Prepared and assembled food items according to quality standards.
  • Maintained cleanliness and organization of workstations throughout shifts.
  • Collaborated with team members to ensure smooth operations during busy hours.
  • Assisted in training new crew members on tasks and procedures.
  • Monitored inventory levels and restocked supplies as needed.
  • Served food quickly for positive guest experiences.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.

Education

High School Diploma -

Santa Fe Highschool
Alachua
06-2017

Some College (No Degree) - Business Management

Santa Fe College
Gainesville, FL

Skills

  • Customer relationship management
  • Professional telephone demeanor
  • Creative problem-solving
  • Complaint resolution
  • Attention to detail
  • CRM software
  • Inventory management
  • Effective communication
  • Empathy in service
  • Customer engagement
  • Call center experience

Personal Information

Title: Customer Service Specialist / Inventory Control

Accomplishments

  • Top salesman for the last Three month's for my team making doubling if not tripling the bonus's of the other agent's on my team.

Timeline

Retention Agent

IBEX Global
06.2024 - 07.2025

Road Side Assistance Agent

Eagle Telecommunications
06.2023 - 06.2024

Inventory Manager/Purchasing Manager

Mid-Florida Heating And Air, HVAC
06.2021 - 05.2023

Customer Service/Meat Clerk/Grocery Clerk

Publix Supermarket, Supermarket
07.2019 - 05.2021

(Temp) Order entry clerk

University of press
06.2017 - 01.2018

Crew Trainer

McDonald's
06.2014 - 06.2017

High School Diploma -

Santa Fe Highschool

Some College (No Degree) - Business Management

Santa Fe College

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